User's Manual

( 2 ) FAQs Answer
Warning
Do not put your fingers into the food outlet or try to touch the rotor.
This product requires 3 D-type batteries.
This unit is made for dry food only.
In order to prevent food jams, the pellet size should not exceed 15mm.
If the device is powered by batteries only,the batteries will last up to 30 days under normal usage.
Batteries are not included in the package.
When you fail to connect and follow the steps to reconnect, please reset the device so that the green light
keeps flashing quickly.
Unable to feed
The mouth is blocked, please clean the mouth in time
Network connection failed
Please check whether it is powered by USB. The network cannot be connected under battery power supply.
The device is too far away from the router, please keep the device as close as possible to the router.
Please confir m whether the network is a 2.4 G band network. This product does not support a 5G band
network .
Long press the "Settings" button to restore factory settings and reconnect.
The device restarts automatically
The battery is low, please replace the battery.
The plug is in poor contact and the power supply is insufficient. Please insert the USB plug properly.
(Note: When using battery power alone, the device will automatically disconnect from the network, but it will
feed at the previously set time.
Unable to record
The recording on the mobile phone only supports saving one recording content. Moreover, when recording
on a mobile phone, only when speaking into the microphone of the device will the sound be recorded.There
is no microphone on the phone.
Cannot control the same device with two phones
We support up to 8 mobile phones (sharing 1 email account) to control the same device; 1 email account can
be connected to up to 10 devices.
However, only 1 email account can be used to connect to the same device.
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Important Notes
Do not submerge the main unit in water as this will damage the electronic components
and void the warranty.
Turn off the power and unplug the adapter before cleaning.
The food tray, food buckets, and lid can be removed for washing with a soft cloth.
Avoid submerging the main unit in water, simply clean with a damp cloth.
( 1 ) Cleaning and maintenance
Warning
Food bowl, stainless steel bowl, food bucket and lid can be washed in the sink.
Warning: The main unit can not be submerged in water.
Device networking
Follow the instructions of the App wizard to connect the device to the network; if the network fails, please refer to
the App page prompts for operation.
Warranty Information
To provide customers with a quality user experience, we guarantee to replace any defective products, issue refunds, or
provide other acceptable solutions (as customers prefer) 2 years from the date of purchase
Proof of purchase must be provided (Amazon order number or receipt) when making a claim to our customer support center.
Warranty registration may be requested within a month since the date of purchase, by sending
your Amazon order number to the mailbox: [e-mail].
Price matching policy is not applicable. No price difference refund.
Sellers are the responsible party. Amazon allows different sellers to sell the same product, so please confirm the seller by
checking the order details before contacting us.
TWO YEAR NON-TRANSFERRABLE LIMITED WARRANTY
1. Product that Manufacturer finds defective;
2. Products with missing or damaged parts; Manufacturer may replace missing or damaged parts.
WHAT IS COVERED
WHAT IS NOT COVERED
1. Purchased from non-Amazon channel or other physical stores;
2. Gift without proof of purchase;
3. Tampering/abnormal use/ accidental damage or commercial use;
4. Replacements and parts;
5. Installation fee/ labor fee.
If you have any problems when using our products, you can choose any of the methods to reach out to us.
Toll free 1-888-281-8150 Mon-Fri, 12pm-8pm EST
Email: [e-mail] (24/7)
30 days free Return & Replacement
2-Year Product Warranty
Making a claim
Have a Question For The Seller?
1. Find your order
2. Click “View order details”
3. Click the “Seller name”
4. Click “Ask a question”
Have a question for
the seller?
Ask a
question
BRAND
Home
Your Order
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Your Wish List
Your Account
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Your Orders
Buy it again
Write a product review
View order details
Product link
Qty:1
Sold By: Seller
Order #
Order Total
View order details
Shipped
Product link
Gifted parts, replacements, consumable products are not covered by the 2-year warranty.
Manufacturer’s warranties may not apply in all cases, depending on factors such as use of the product, where the product
was purchased, or who you purchased the product from.
Please review the warranty carefully, and contact the manufacturer if you have any questions.
Operation Guide
Please make sure to use the USB power adapter to supply power when the device is configured to the network.
Before configuring the network, please long press the "Settings" button to reset the device,Hearing "Di-Di-Di"
sound indicates that the reset is complete.
When connecting the product to the network, please make sure that the mobile phone is as close as possible to
the product.
According to the App prompt, if your product only supports 2.4GHz Wi-Fi communication, when you select the
current home Wi-Fi network,Please pay attention to select 2.4GHz network.
It is recommended that the number of connected devices under the same router should not exceed 10 to avoid
the influence of unstable signals on the network.
If the router or Wi-Fi name password is changed, you need to repeat the above process to reconnect to the Internet.
As the product technology is updated, the content of the App may be changed, and the actual display guide in the
App shall prevail.
When there is a small red dot, it means you can upgrade, otherwise the click will be invalid.
Precautions and troubleshooting for reasons for network failure:
How to update the device?
Note:
Batteries should be removed from the device if it’s not used for an extended period of time to avoid
damage through leakage.