Installation Sheet

Hardware Troubleshooting
2) Why does the smart lock
consume so much power?
1) After installation, the touch keypad is not
responding.
Check that the positive and negative electrodes
of the battery have been installed directly,
ensuring ample battery power.
Remove the back panel and see if it is
connected properly.
Remove the lock, inspect the wires of the lock
body and their fitment, then reinstall.
The primary reason for high power
consumption is the required standby power.
A short circuit could also affect this.
3) Can you adjust the volume of the
smart lock?
The Bluetooth system can only turn the
sound ‘ON’ or ‘OFF’, not adjust the volume.
The non-Bluetooth system can adjust the
volume.
4) There is no response when using the
handle on the outside, but the inside handle is
responsive and the verification and motor is
normal.
It may be that the triangle direction on the
clutch has an error, please check the
connection.
5) The keys do not respond and the lights are
off.
This typically indicates the door lock
has lost power.
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6) How many times can an incorrect password
be input before the smart lock times out?
After 5 consecutive incorrect entries, the
lock times out for 30 seconds.
7) How many logs can be kept in the lock?
Bluetooth: 500
Non-Bluetooth: 10,000
8) How many locks can match at the
same time?
There is no limit.
9) The lock doesn’t automatically wake
when unlocking.
This means the spring wire typically needs
replacing.