Installation Sheet

Programming Troubleshooting
There is no limit
1) How do I read operation records?
In “Records” on the main interface or on the
TTLock Website.
2) What is the maximum limit for e-Keys?
3) Why does “pending” show when I send an
e-Key to another person?
The status will show ‘Pending’ before the
recipient opens the TTLock app.
4) Why am I unable to receive OTP? This may be due to a problem with the
operator, the SMS Server, or various incorrect
parameters. If OTP’s are not being received,
please provide a mobile phone number for
inspection.
5) Can the same name be used at the same time
on a different mobile phone?
No, it cannot, but the admin role can be
assigned to other users.
6) How do I download unlock records?
You first must be connected via Bluetooth.
Once connected, you can download the data
from the website.
7) Why can’t I unlock after I turn on “Passage”
mode?
Before “Passage” mode can take effect, you
must perform an unlock verification.
8) What is the purpose of "Auto Lock"?
To ensure the door automatically locks
back after unlocking.
Check to see if the recipient already has a
registered account.
9) Why does the e-Key not send?
There is no limit on the amount of locks for
the TTLock app.
10) Does the app have a maximum limit of
locks?
TROUBLESHOOTING
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11) Is it possible to obtain the
password remotely?
IC Card: The remote add card currently only
supports Androids with NFC.
Generated passwords can be obtained directly,
but custom passwords can only be obtained
remotely by adding a gateway.