Smart Lock User Manual Model: Command-S
Table of Contents Bluetooth Management 1 Information & Safety Warning 13 2 Maintenance & Pre-Installation 13 Setting your Passcode 3 Specifications 14 Passcode Type & Management 4 What's in the Box 15 Sending E-Keys 4 Panel Overview 16 Managing E-Keys 5 Panel Dimensions 17 Adding IC Cards 5 Determining Lever Direction 18 Lock Records 6 Changing the Lever Direction 19 WiFi Management 7 Installation Steps 21 Troubleshooting 11 Programming Your Lock
This user manual will guide you through the function and usage of the Command-S smart lock. Please read this manual carefully and keep it in a secure place. Consult this manual before you attempt to use the lock. If you have questions not answered by this manual, please contact our customer support. Notes with this “ ! “ icon must be read, understood, and followed to prevent any injury or damage. ! 1.
! MAINTENANCE 1. Please keep the lock away from corrosive materials. 2. Please replace the batteries when the low power alarm is activated. 3. Please keep all keys in a secure place. 4. Please lubricate the lock body and cylinder from time to time to ensure smooth operation. 5. Please check whether the lock is properly fastened every 6 months. Door lock style must be greater than 90mm, and the door thickness must be between 35 and 60mm.
SPECIFICATIONS Dimensions (WxHxT) 145mm x 62mm x 18mm Material Aluminum Alloy / Iron Gross Weight 2.0kg / 4.4lb Communication Method Bluetooth Supporting System Android 5.0 / iOS 7.0 Standby Current 35uA Operating Current 200uA Working Temperature -4 to 149 F / -20 to 65 C Power Supply 4 AA Alkaline Batteries Unlock Time 1.
WHAT'S IN THE BOX PANEL OVERVIEW Front Panel Back Panel Micro USB Charging Port Key Hole Battery Box 1 2 3 4 7 * 5 8 6 9 # Keypad Card read area Back Handle Front Handle 4
PANEL DIMENSIONS 145mm (5 5/8") 70mm (2 3/4’’) 57mm (2 1/4’’) 60mm (2 3/8’’) 25mm (1’’) Adjustable backset latch (slide the spindle hub to your desired backset) 62mm (2 3/8") 18mm (3/4") Determining Lever Direction oor oo Ind r Ou oo utd 1 2 3 4 7 * 5 8 6 9 # oor Ind Ou tdo O Ind oor r Ind or tdo or or Left Lock Left handle door consists with left handle lock.
CHANGING THE LEVER DIRECTION The Lever's factory setting is the RIGHT HAND setting. To change the direction of the handle, please follow the following steps: Step 1: Depress the Spindle Retention Spring inside the retention spring access port at the Spindle's base. While maintaining pressure on the spring, pull the spindle from the lock's body. Spindle Retention Spring *Note: If the spindle has not yet been installed, skip to Step 2.
INSTALLATION STEPS 1. Using the latch template, drill holes into the door and install the latch using the screws provided. 2. With pliers or an adjustable wrench, attach the 3 screw channels onto the 3 screw posts on the back of the front panel.
3. With the retention spring depressed, Push the spindle into its designated area. When inserted, the spring will click into place inside the retention spring slot. ! 3.A The L or R icon must be in line with the Arrow. The arrow pointing to "R" sets the lock to Right Hand. The arrow pointing to "L" sets the lock to Left Hand. *Note: The "L" or "R" will be upside down. See the photos below. Lever in the Right Hand Setting The R icon and Arrow indicate a Right-Hand Lever.
4. Place the rubber gasket onto the back of the front panel and place the front panel onto the door. The spindle will fit though the center slot on the latch, with the left and right screw posts fitting though their respected slots. The wire will flow through the smaller drilled hole. 5. Attach the rubber gasket onto the back panel then attach the panel onto the door with 3 screws. 6. Connect the cable (push any excess back into the hole it was pulled through) and install the back panel.
7. Install four AA batteries into the battery compartment and attach the compartment cover with the provided screw. 8. Test the lock with the default passcode “123456#”.
PROGRAMMING YOUR LOCK 1. Search for "TTLock" in the App Store or Google Play to download Login Register Register Phone Email Country/Region American Samoa+1684 Enter your Phone number Password between 6-20 characters Phone number/Email Confirm Password Password Verification Code Login Get Code Register Forgot Password? Login 18520265893 .........
1. Register a new account with your email address or login with an existing account (skip this step if you have an existing account) a. The verification code will be sent to the user’s mobile phone or email and registration will be successful after verification 2. Touch the glass panel to light, click “+Add Lock’’ on the app (TTLock supports multiple types of lock devices. You must select the lock type) 3. The lock nearby will appear on the phone screen, click “+” 4.
BLUETOOTH MANAGEMENT Ensure the Bluetooth connection is sufficient. After connecting the phone to the door lock, click " " to unlock. The phone must be within 16 feet of the door for this to work. The door will always remain locked until unlocked or it is changed to the "Passage Mode". On the app, a voice command will sound "unlock". If an error in the Bluetooth connection occurs, the voice command will sound "Operation Failed". If an error in the connection occurs, close the app and start over.
Generate Passcode One-Time Timed Custom Erase TTLock Generate Passcode Recurri Timed One-Time Custom Erase S31A Recurri 4-9 Digits in Length mNam 1 OK Cancel You can shgiosmglsingrislnvilsnvuirsjgusnrlvsurlnvl code via Bluetooth or Remotely via a Gateway Success. The Passcode is 25097 Set Passcode % + x Touch to UnLock.
SENDING E-KEYS 1) Click on “ ” as shown in the figure below; you can send the eKey to other users of TTLock to authorize the unlock (the receiver must download the app and set up an account) 2) Select e-key format (timed, permanent, one-time, recurring) 3) Enter the recipent’s account of TTLock, then set the name and effective time of the eKey. (The admin can choose to allow remote un-locking or disallowing, authorized administrator or not, as shown below) 4) Then click “Send”.
Authorized Admin + Create Admin Admin List * You can authorize the admin status to other users. MANAGING E-KEYS 1. Click “ “ to manage the eKeys you send. The Key Management here refers to the Bluetooth Key Management. 2. After the Administrator has successfully added the lock, the admin will have the highest rights of the lock. Admins can do the following: a. Send keys to other people b. Specify the time limit of keys including one-time use and/or permanent use c.
ADDING IC CARDS The Command-S Smart Lock supports the use of IC Cards. Before an IC Card can be used, it needs to be added first. The adding process needs to be performed by the app. The validity period of the IC can be set on a custom timetable, be made permanent, or time limited. After setting the validity period, you can modify it at any time through the TTLock app. ... IC Cards TTLock Clear IC Cards Add IC Card Upload IC Cards No Data Touch to unlock.
LOCK RECORDS Click “ “ as shown below to access the lock’s records. With "Lock Records” you can view: eKeys, saved passcodes, and unlock history. ... eKeys TTLock Pending... Li H11 2020.03.06 11:14-2021.03.06 11:14 Touch to unlock. Long press to lock Send eKey Generate Passcode IC Cards Authorized Admin eKeys Records Passcodes Settings ... Passcodes ... ... ... ... ... ... ... ... ... 444335 2020.01.14 15:00 2020.01.14 16:00 15:00 One-Time 10: 54 Permanent 23175003 2020.01.
REMOTE WIFI MANAGEMENT Adding a Gateway Please note that when adding a gateway, your smartphone and the gateway must be connected to the same Wi-Fi network. Light Status ... .
TTLock is directly connected via Bluetooth and is not connected to the network itself, which is why it is not vulnerable to network attacks. The gateway is an accessory of the smart lock, it is the bridge connecting the smart lock and the home wifi network. Through the gateway, users can remotely view and calibrate the lock clock, read the unlocking records of passwords in a timely manner and remotely delete and modify passwords.
TROUBLESHOOTING Programming Troubleshooting 1) How do I read operation records? In “Records” on the main interface or on the TTLock Website. 2) What is the maximum limit for e-Keys? There is no limit 3) Why does “pending” show when I send an e-Key to another person? The status will show ‘Pending’ before the recipient opens the TTLock app. 4) Why am I unable to receive OTP? This may be due to a problem with the operator, the SMS Server, or various incorrect parameters.
Hardware Troubleshooting 1) After installation, the touch keypad is not responding. Check that the positive and negative electrodes of the battery have been installed directly, ensuring ample battery power. Remove the back panel and see if it is connected properly. Remove the lock, inspect the wires of the lock body and their fitment, then reinstall. 2) Why does the smart lock consume so much power? The primary reason for high power consumption is the required standby power.
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