LinkPoint® 3000 REFERENCE MANUAL RETAIL/AVS/PURCHASING CARD APPLICATION ID L3FRET1 L3FRET1 Version 1.
LinkPoint® 3000 Reference Manual—Retail/AVS/Purchasing Card FDRMS Omaha; Application ID L3FRET1 Manual Revision Number 1.0 Published August 1999 LinkPoint International, Inc. 5310 Derry Avenue Suite W Agoura Hills, CA 91301 www.linkpt.com Printed in the United States of America. © Copyright 1999 LinkPoint® International, Inc. All rights reserved.
TABLE OF CONTENTS INTRODUCTION....................................................................................................................................... 1 Printers ................................................................................................................................................... 1 PIN Pad Devices.................................................................................................................................... 1 Check Readers .....................
TABLE OF CONTENTS DIAL STRING CODES............................................................................................................................ 43 BASIC OPERATION................................................................................................................................ 44 Transaction Keys................................................................................................................................. 44 Using The Cardreader.................................
INTRODUCTION INTRODUCTION Congratulations on your choice of the LinkPoint® 3000 point-of-sale (POS) terminal. The LinkPoint 3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint 3000 combines userfriendly operation with “soft,” programmable functions. The screen-addressable keys and an innovative backlit display panel make the terminal operation quick and easy.
GETTING STARTED GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is damaged, file a claim immediately with the shipping company or carrier and notify LinkPoint International. Do not try to use a damaged terminal! To unpack the LinkPoint 3000: 1. With the shipping carton right side up, open the carton’s lid. 2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box. 3.
GETTING STARTED Installation Installing the LinkPoint 3000 terminal is simple and requires no tools. 1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 3). Figure 3 2. Plug the adapter into a 120-volt electrical outlet (Figure 4) or into a quality surge suppressor. Figure 4 3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal.
GETTING STARTED 5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application is pre-downloaded). Maintenance The LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint International does recommend periodic cleaning of the keypad, using a soft brush to remove any dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal.
TERMINAL FEATURES TERMINAL FEATURES Application Software Features-L3FRET1 CLASS A RETAIL/AVS/PURCHASING CARD/DEBIT ♦ Most invalid batch sequence errors (except those caused by multiple terminals using identical device ID’s under the same merchant ID) are resolved automatically by the application to reduce customer problems and inquiries. ♦ Account ranges are available to customize options for each card type via Zontalk downloads.
TERMINAL FEATURES ♦ At the terminal level, debit transactions will follow the same item number sequence as credit card transactions, i.e. item 001…010, etc., rather than being tracked, printed and displayed as items 999, 998, 997…etc. as was the convention in Class B. ♦ Track 2 data is always transmitted to the host on swiped transactions. The name is pulled from track 1 for printing on receipts. ♦ Check reader functionality for Telecheck, Equifax and Rocky Mountain Retail Service check services.
TERMINAL FEATURES ♦ Operator identification (up to four alphanumeric characters) for clerks or employees who operate the terminal. Host accommodates a two-digit ID. ♦ Pre-print functionality for transactions except debit sales and returns. ♦ Pre-print does not include the cardholder information for confidentially purposes—such information prints only when a transaction is accepted or approved. ♦ The ability to view and enter dial prefix or dial suffix from the terminal keypad.
TERMINAL FEATURES ♦ Purchasing card acceptance capability. Compliant with level 2 requirements. ♦ Function to display the last response sent from the host to the terminal, i.e. AUTH/TKT XXXXXX, DECLINED, etc. 1999 LinkPoint® International, Inc.
TERMINAL FEATURES Hardware Features The primary hardware components of the LinkPoint 3000 terminal are the display panel, the card reader and the keypad. Their features are detailed below in the description of each component. The Display Panel Each LinkPoint 3000 terminal has a built-in display panel capable of displaying up to 20 letters or numbers (See Figure 6). The backlit characters and plastic screen enhance readability while reducing glare.
TERMINAL FEATURES The Keypad and Key Functions Transactions are performed via the terminal’s keypad (See Figure 8). The keypad allows users to select transaction types and information. Terminal Keypad Figure 8 As Figure 8 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers or letters, choose functions, or enter data. During transactions, the number keys and the “soft” [▲] keys are used to respond to prompts or to enter alphanumeric data.
TERMINAL FEATURES LINKPOINT 3000 ALPHA/SYMBOL ASSIGNMENTS Key Assignment [VOID] Left Green [▲] Center Green [▲] Right Green [▲] [RETURN] [SALE] [ATM/DEBIT] [CHECK] [REVIEW] [CLOSE] [1] [2] [3] [÷] [4] [5] [6] [x] [7] [8] [9] [−] [*] [0] [#] [+] ALPHA MODE [ALPHA] is depressed once or twice prior to pressing the corresponding key A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1999 LinkPoint® International, Inc. 11 Symbol displayed when pressing the corresponding key directly (NO ALPHA KEY) .
TERMINAL FEATURES LinkPoint 3000 Specifications Microprocessor Z180 CPU operating at 12.
BOOT MODE FUNCTIONS BOOT MODE FUNCTIONS The LinkPoint 3000 boot mode allows access to certain operating system, hardware, and diagnostic functions, including: date and time setup, terminal diagnostics, clear memory (application and data), port setup and application download. Application download procedures are covered in detail beginning on page 27. This section explains how to: 1. 2. 3. 4. Set the correct date and time Use terminal diagnostics Setup ports Erase the RAM ! If the LP3000 displays APP.
BOOT MODE FUNCTIONS Date and Time Setup To set the correct date and time follow the procedures outlined below. Display Message Operator Action READY XXX JAN-03-99 SUN 10:30P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode. CLEAR_to_resume Time Load Setup [▲] [▲] [▲] Press the left [▲] key to select TIME. _ 01/03/99 Date [▲] 10:30:41 Time [▲] [▲] Enter password: _ [▲] [▲] (optional) [▲] Press the left [▲] key to select DATE.
BOOT MODE FUNCTIONS Printer Port Setup To change the printer port factory defaults follow the steps outlined below. The default settings are compatible for use with most LinkPoint, VeriFone, and Citizen printers. THERE IS USUALLY NO NEED TO CHANGE THESE SETTINGS. Standard Default setting: Baud=9600, Parity=Even. Display Message Operator Action READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
BOOT MODE FUNCTIONS RS232 Port Setup To change the RS232 port factory defaults follow the steps outlined below. The default settings are designed to be used for direct RS232 and Master-Slave (POS-to-POS) downloads. Standard Default: Baud=19200, Parity=None. There is usually no need to change these settings. Display Message Operator Action READY XXX JAN-03-00 _MON _12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
BOOT MODE FUNCTIONS PIN pad Port Setup To change the PIN pad port factory defaults follow the steps outlined below. The standard default settings are: Baud=1200, Parity=Even. There is usually no need to change these settings. Display Message Operator Action READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
BOOT MODE FUNCTIONS Model Number Follow the procedures outlined below to find out the terminal model (version) of the ROM and RAM. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode. __CLEAR_to_resume _ Time__Load__Setup [▲] [▲] [▲] Press the right [▲] key to select SETUP. Ports [▲] Setup Model [▲] Press the middle [▲] key to select MODEL.
BOOT MODE FUNCTIONS Clear Memory This irreversible function erases the terminal’s memory (RAM) and should only be accessed with the assistance of a qualified service representative. Follow the procedures outlined below to erase the terminal’s RAM. WARNING: After erasing the RAM, a full download must be performed to restore the application to the terminal’s memory. Display Message Operator Action READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9].
TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint 3000 diagnostics tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians and for POS support service centers. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
TERMINAL DIAGNOSTICS Keyboard Test — Press [2] Display Message Operator Action Keyboard Test Left>Right, Top>Bot [▲] [▲] [▲] Press every key starting from the top-left section and working to the bottom-right. Keyboard Test All Keys Are OK! [▲] [▲] [▲] Exit diags? Yes [▲] [▲] No [▲] Press [CLEAR] to end keyboard test. Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the boot mode main menu.
TERMINAL DIAGNOSTICS Display Message Operator Action Dialer Test Pulse Tone [▲] [▲] [▲] Press the right [▲] key to select TONE. Dialer Test Dialing With Tone [▲] [▲] [▲] Please wait while test is performed. Dialer Test Dialing Complete [▲] [▲] [▲] Please wait... Dialer Test Pulse Tone [▲] [▲] [▲] Press [CLEAR]. Exit diags? Yes [▲] [▲] No [▲] Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the boot mode main menu.
TERMINAL DIAGNOSTICS Display Message Operator Action Modem Originate Test Wait for DTD [▲] [▲] [▲] Please wait... Modem Originate Test Dialing [▲] [▲] [▲] Please wait... Modem Originate Test Carrier Det [▲] [▲] [▲] Please wait... Modem Originate Test Connect 1200 [▲] [▲] [▲] Please wait... Modem Originate Test RS-232 9600, N, 8, 1 [▲] [▲] [▲] Test was successful. Press [CLEAR] to end modem originate test.
TERMINAL DIAGNOSTICS Cardreader Test — Press [8] Display Message Operator Action Clear to Restart TK1 TK2 TK1&2 [▲] [▲] [▲] Swipe Card [▲] [▲] _S:00 Clear to Restart TK1 TK2 TK1&2 [▲] [▲] [▲] [▲] [▲] Swipe card. [▲] %B0227271714569^CARD Track 2 absent S:04 [▲] [▲] [▲] Swipe Card Press the left [▲] key to test the cardreader’s ability to read track 1 data. S:00 To auto scroll right/left hold down the [#] key or the [*] key or press [CLEAR] to end card reader track 1 testing.
TERMINAL DIAGNOSTICS Serial Port Test — Press [9] This test is for engineering use only and requires special port connectors. Display Message Operator Action Serial Port Test PRN PIN 232 [▲] [▲] [▲] Please wait... PRN PIN 232 OK! OK! OK! [▲] [▲] [▲] Terminal displays status and beeps. Press [CLEAR] to end test. Exit diags? Yes [▲] [▲] No [▲] Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the boot mode main menu.
TERMINAL DIAGNOSTICS Display Message Operator Action RAM: LOW HIGH TEST OK!/OK! OK!T [▲] [▲] [▲] Please wait… (optional) LP-3000, 3.3, 03/24/99 Select Test Number [▲] [▲] [▲] Press any number key to resume diags testing. Press [CLEAR] to exit diags mode. 1999 LinkPoint® International, Inc.
DOWNLOAD PROCEDURES DOWNLOAD PROCEDURES There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to enter any missing fields (i.e., application ID) and will automatically return to the first empty field.
DOWNLOAD PROCEDURES Display Message Operator Action Enter phone number _ [▲] [▲] [▲] Press [ENTER] to accept the current telephone number or key in the new telephone number and press [ENTER]. Enter Appl. ID. L3FRET1 [▲] [▲] Key in the application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] [▲] Modem Download Full Partial [▲] [▲] [▲] WAITING ON ENQ... [▲] [▲] Key in the terminal ID and press [ENTER]. Select the type of download.
DOWNLOAD PROCEDURES Display Message Operator Action _____READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Press [BACKSPACE]. [▲] [▲] __ [▲] Enter password: [▲] [▲] (optional) [▲] Enter phone number [▲] [▲] If prompted, key in the password and press [ENTER]. The password may be obtained through the bank/ISO or FDRMS Help Desk. Press [ENTER] to accept the current telephone number or key in the new telephone number and press [ENTER]. [▲] Enter Appl. ID.
DOWNLOAD PROCEDURES Direct PC-to-POS Download The direct PC-to-POS download requires the use of a local PC with the software necessary to perform a local download (i.e., Zontalk 2000). Follow the procedures outlined below to setup the LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV. E, is required. Display Message Operator Action __App.
DOWNLOAD PROCEDURES Display Message Operator Action Current parity: None Even None Odd [▲] [▲] [▲] Select the correct parity (default is None). Press the [▲] key below your choice and press [CLEAR] three times. Press the left [▲] key to select DOWNLOAD. Download Set_port [▲] [▲] [▲] Enter Appl. ID. L3FRET1 [▲] [▲] Key in the application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] Key in the terminal ID and press [ENTER].
DOWNLOAD PROCEDURES Display Message Operator Action FUNCTION [▲] [▲] Press [BACKSPACE]. __ [▲] Enter password: [▲] [▲] (optional) Enter Appl. ID. L3FRET1 [▲] [▲] [▲] Press [ENTER] to accept the current application ID or type in the new application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] WAITING ON ENQ... [▲] Press [ENTER] to accept the current terminal ID or type in the new terminal ID and press [ENTER].
DOWNLOAD PROCEDURES Master Display Master Action Slave Display Slave Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [*] [6]. _____App. not available Time Load Setup [▲] [▲] [▲] Press [#] [6]. Enter Password [▲] [▲] [▲] BEGIN POS SEND MODE? YES NO [▲] [▲] [▲] Press the left [▲] key. BEGIN POS RCV MODE? YES NO [▲] [▲] [▲] SEND IN PROGRESS Please wait... RECEIVE IN PROGRESS [▲] [▲] [▲] [▲] [▲] If prompted, key in the password and Press [ENTER].
DOWNLOAD PARAMETERS DOWNLOAD PARAMETERS Download parameters are used for programming or updating a terminal’s profile. These parameters may be added or modified through the standard Zontalk Edit Procedures. As mentioned in the previous section, downloads may be performed by three methods: remotely via modem, computer-to-terminal via the RS232 port, or terminal-to-terminal via the RS232 serial port.
DOWNLOAD PARAMETERS Parameter #AR13 Field Type X Field Length 30 Description of Field Account Range #13 #AR14 X 30 Account Range #14 #AR15 X 30 Account Range #15 #AR16 X 30 Account Range #16 #AR17 X 30 Account Range #17 #AR18 X 30 Account Range #18 #AR19 X 30 Account Range #19 #AR20 X 30 Account Range #20 #AR21 X 30 Account Range #21 #AR22 X 30 Account Range #22 #AR23 X 30 Account Range #23 #AR24 X 30 Account Range #24 #ARPT Q 1 #AXOPT #AXPPN Q P 1 20 #A
DOWNLOAD PARAMETERS Parameter #CKPNP Field Type P Field Length 20 #CKPNS P 20 #CKSVC N 1 #CLOCK #CODE Q X 1 4-10 #CSWD X 8 #DCBSC N 5 #DEBCB #DEVID #DM Q X Q 1 4 1 #DOPT1 #DOPT2 #DPOSC X X N 20 20 5 #DRCRE Q 1 #DRDEB Q 1 #DSOPT #DSPPN Q P 1 20 #DSSPN P 20 #DSTID X 21 #DWKEY #EQMAP X N 16 1 Description of Field Default Value Check Guarantee Primary Phone Number Check Guarantee Secondary Phone Number Check Service: 0 = CSI, 1 = Equifax, 2 = Telecheck, 3 = Rocky Mtn
DOWNLOAD PARAMETERS Parameter #FLEX1 Field Type X Field Length 40 #FLEX2 X 40 #FLEX3 X 40 #H1 #H2 #H3 #H4 #H5 #H6 #IDLE1 X X X X X X X 40 40 40 40 40 40 20 #IDLE2 X 20 #IDRC #INV Q Q 1 1 #KBCLK #KBOUT Q N 1 2 #KEYED #L4DIG #MIDC #MKEY #OPID Q Q N N Q 1 1 16 1 1 #PABX #PAVS P Q 12 1 Description of Field Default Value Receipt flex prompt line 1 (below signature line) Receipt flex prompt line 2 (below signature line) Receipt flex prompt line 3 (below signature line) Header line 1 H
DOWNLOAD PARAMETERS Parameter #PCARD Field Type Q Field Length 1 #PCPNC P 20 #PDIAL #PDT #POPT1 #POPT2 #PP201 #PPNC Q X Q Q Q P 1 1 1 1 1 20 #PREPR #PRLF #PRREC #PSUFF #PSWD0 #PSWD1 Q N Q P X B 1 1 1 12 6 24 #PTAX Q 1 #RETRY #RMMAP N N 2 1 #SACCT Q 1 #SCPNC P 20 #SPNC P 20 #T1 #T2 #TAAC X X Q 40 40 1 Description of Field Default Value Enable Purchasing Card prompts — When enabled, this flag serves as an override for all card types to the Purchasing Card option.
DOWNLOAD PARAMETERS Parameter #TCMAP Field Type B Field Length 13 Description of Field Default Value Telecheck prompt options bit map 1=ON, 0=OFF (refer to the Telecheck Check Service Prompt Options table.) 1110101000001 Account Range String Description The L3FRET1 application supports a maximum of 24 account range settings. The available field names range from #AR01 to #AR24.
DOWNLOAD PARAMETERS Position 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Password Protects Close (except on Auto Settle) Auth Only Ticket Only Manual Clear Batch POS to POS Transfer Technical Specification Printout Demonstration Mode ON/OFF Printer ON/OFF Dial Prefix Entry Dial Suffix Entry View Merchant Information Change Batch Number View Last 3 Host Responses View Last 3 Batches Deposit Inquiry/Batch Update Telecheck Check Service The following Zontalk parameters (memory locations) are used when establis
DOWNLOAD PARAMETERS Equifax Check Service Information The following Zontalk parameters (memory locations) are used when establishing the Equifax check service using the LP3000 L3FRET1 Retail/AVS application: • • • • #CKSVC — Check Service type: Equifax is “1” #CKPNP — Check Guarantee Primary Phone Number: Default is 1-800-628-5637 #CKPNS — Check Guarantee Secondary Phone Number: Default is 1-800-237-2626 #CKMID — Check Guarantee Merchant ID: No default — as supplied by Equifax The Zontalk parameter #EQMAP
DOWNLOAD PARAMETERS Split Dial Authorization Option for American Express and Discover Cards The L3FRET1 application includes an option to permit merchants to obtain authorizations for American Express and Discover cards through those respective hosts directly. When the split-dial feature is enabled and authorizations are received for American Express or Discover cards, the sale receipts will reflect the authorization codes transmitted to the terminal by those hosts (not from the FDR host).
DIAL STRING CODES DIAL STRING CODES DIAL STRING CODES SPECIFIC TO LP3000 The following table contains a list of codes and their uses for special telephone dialing circumstances. These can be keyed directly into the locations reserved for entering telephone numbers, dial prefixes and suffixes.
BASIC OPERATION BASIC OPERATION Transaction Keys The LinkPoint 3000 has ten (10) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [CHECK], [REVIEW], [CLOSE] and [RETURN]. The other three transaction keys are located to the right of the numbered keys, the [÷] (PRINT) key, [x] (AUTH ONLY) key and the [-] (OFFLINE) key. These ten keys are used to perform the various dedicated standard retail transactions.
LOCAL FUNCTIONS LOCAL FUNCTIONS ENTER 40: View Last Three Responses From Host To view the host responses (approved, declined, etc.) from the most recent three transaction attempts, follow the procedures below. Display Message Operator Action _____READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4][0] and press [ENTER] to view the most recent response from the host.
LOCAL FUNCTIONS Display Message Operator Action ENTER PASSWORD --_ [▲] [▲] [▲] If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. PRINTER ENABLE? YES NO [▲] [▲] [▲] Press the left [▲] key to enable the printer or press the right [▲] key to disable the printer. CHANGE ACCEPTED Terminal returns to the idle prompt.
LOCAL FUNCTIONS Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4][3] and press [ENTER]. [▲] [▲] _ [▲] ENTER PASSWORD _ [▲] [▲] [▲] If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. ENTER DIAL SUFFIX Key in the desired suffix for the terminal to dial and press [ENTER]. [▲] [▲] _ [▲] CHANGE ACCEPTED [▲] [▲] Terminal returns to the idle prompt.
LOCAL FUNCTIONS ENTER 45: Demo Mode Enable/Disable To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The demo mode enables users to experiment with the different LinkPoint 3000 features without processing credit cards. To continue the demonstration after any message display, simply press [ENTER]. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4][5] and press [ENTER].
LOCAL FUNCTIONS Display Message Operator Action SPECS | [▲] Press the left [▲] key to print the set up report. Press the right [▲] key for a report of account range settings. CARD RGS | [▲] [▲] ENTER 47: Batch Number Setting To change the current batch number follow the procedures outlined below. This function should be used only under proper supervision. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4][7] and press [ENTER].
LOCAL FUNCTIONS Display Message Operator Action ENTER_PASSWORD__ [▲] [▲] [▲] If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. MERCHANT ID XXXXXXXXXXXXXX [▲] [▲] [▲] Press [ENTER] to continue. DEVICE ID XXXX_ [▲] [▲] Either press [ENTER] to continue to the next prompt or change the current ID by keying-in a new 1-4 digit ID and pressing [ENTER]. Note: This cannot be changed unless the batch is empty.
LOCAL FUNCTIONS Display Message Operator Action ENTER_PASSWORD__ [▲] [▲] [▲] If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) PRESS ENTER_TO CLEAR_BATCH_ [▲] [▲] [▲] Press [ENTER] to clear the batch. BATCH_CLEARED_ Press [CLEAR] to return to the idle prompt. (optional) [▲] [▲] [▲] ENTER 50: Deposit Inquiry To view the last host-processed batch, follow the procedures below.
LOCAL FUNCTIONS Display Message Operator Action DEPOSIT INQUIRY TRANSMITTING… [▲] [▲] [▲] Please wait… DEPOSIT INQUIRY RECEIVING… [▲] [▲] [▲] The terminal receives the response from the host. LAST DEPOSIT DEP .00 [▲] [▲] [▲] The terminal will display the last response. ENTER 50: Update Host To update the host system with offline transaction in the open batch, follow the procedures below. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER].
LOCAL FUNCTIONS Display Message Operator Action UPDATING HOST RECEIVING… _ [▲] [▲] [▲] Please wait… UPDATE COMPLETE Once the update is complete, press [CLEAR]. [▲] [▲] [▲] 1999 LinkPoint® International, Inc.
STANDARD KEY OPERATIONS STANDARD KEY OPERATIONS Retail transactions are transactions that all personnel can perform. These transactions include sale, debit sale, return, void, ticket only, authorization only and close batch. Standard retail credit and debit card, direct marketing and purchasing card program are supported. The LinkPoint 3000 READY message estimates the number of transactions that can be performed before the batch is full.
STANDARD KEY OPERATIONS Key Name Explanation [CHECK] Initiates a request for a check authorization. [REVIEW] Used to review or print information about captured transaction details and/or totals prior to batch close. [÷] (PRINT) REPRINT Prints a duplicate copy of a captured transaction. [CLOSE] Closes the terminal batch and initiates the deposit of funds. 1999 LinkPoint® International, Inc.
STANDARD KEY OPERATIONS PRE-SALE GRATUITY This option is provided for beauty salons and other businesses that wish to offer a tip option for their customers. This feature allows the merchant to print a receipt that is separate from a credit card sales transaction. It allows the customer to discreetly include a tip amount that can be added to the final sales transaction. This function is not a credit card transaction, so it will not be stored in your terminal memory or change the batch amount.
STANDARD KEY OPERATIONS SALE A sale is a monetary transaction that transfers funds from a cardholder’s credit line to the merchant’s bank account. This transaction is the normal procedure used to authorize and capture a credit card sale for later deposit. Retail Credit Card Sale — Swipe Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Slide the card through the cardreader.
STANDARD KEY OPERATIONS Credit Card Sale — Manual Entry Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [SALE]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] SALE: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER].
STANDARD KEY OPERATIONS Display Message Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.
STANDARD KEY OPERATIONS The Address Verification Service (AVS) provides the direct marketing merchant with one measure of security by verifying that the account number presented actually belongs to the individual who is placing the order. Display Message Operator Action READY XXX JAN-03-00_MON 12:00P [▲] [▲] [▲] Press the key labeled [SALE]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER].
STANDARD KEY OPERATIONS AVS ADDRESS [▲] [▲] [▲] AVS ZIP CODE? [▲] [▲] Key in the customer’s numeric address (up to five digits) and press [ENTER]. For example, to enter the address “123 Main St. #4,” key in “1234.” Key in the customer’s five- or nine-digit Zip Code and press [ENTER]. [▲] INVOICE NUMBER? _ [▲] [▲] [▲] Key in the invoice number (up to eight alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field.
STANDARD KEY OPERATIONS The finished sales receipt with direct marketing or AVS will look like this: –Transaction type specification SALE RECEIPT –Customized header (up to six lines) MAIL ORDER INC 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Merchant ID –Terminal ID Item: 001 VISA SALE / KEYED Acct: XXXXXXXXXXXXXX EXP: 12/00 Order Number: 1234567890 AVS Address: 12345 AVS Zip Code: 90210 –Item number, card and trans.
STANDARD KEY OPERATIONS Sale: Purchasing Card — Card Swipe Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Slide the card through the cardreader. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. [▲] [▲] [▲] (optional) ENTER LAST 4 DIGITS _ [▲] [▲] [▲] XXXXXXXXXXXX [▲] [▲] [▲] Key in the last four digits of the account number and press [ENTER]. The swiped card number displays for approximately two seconds.
STANDARD KEY OPERATIONS Terminal displays several messages Please wait — the terminal is communicating with the host computer. Display Message Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message. [▲] [▲] [▲] 1999 LinkPoint® International, Inc.
STANDARD KEY OPERATIONS Sale: Purchasing Card — Manual Entry Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [SALE]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] SALE: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER].
STANDARD KEY OPERATIONS Display Message Operator Action PURCHASE ID _ [▲] [▲] [▲] INVOICE NUMBER? _ [▲] [▲] [▲] Key in the purchase ID (up to 25 alphanumeric characters). This may be an invoice number or order number. THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS ONLY. Key in the invoice number (up to eight digits) and press [ENTER] or simply press [ENTER] to skip this field.
STANDARD KEY OPERATIONS The finished purchasing card sale receipt will look like this: –Transaction type specification SALE RECEIPT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Merchant ID –Terminal ID Item:001 VISA PURCH CARD SALE / KEYED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Invoice XXXXXXXX OP ID: XXXX CUSTOMER CODE: XXXXXXXXXXXXXXXXX PURCHASE ID: X
STANDARD KEY OPERATIONS ATM/DEBIT CARD SALE An ATM/debit sale is a monetary function that transfers funds from the cardholder’s ATM/debit account to the merchant’s bank account. Card swipe via terminal (with a PINpad 101/1000) Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [ATM/DEBIT]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS PINpad 101/1000 Display TOTAL $0.00 ENTER PIN PUSH ∨ENTER∨ Cardholder Instructions No operator action required as the PIN pad scrolls the three display messages to the left. The first message being the total amount of the sale. The customer should then enter his/her PIN number on the PIN pad. Completing the instructions on the PIN pad, the customer should press [ENTER].
STANDARD KEY OPERATIONS Display Message CASH BACK? YES [▲] [▲] (optional) Operator Action NO [▲] Press the left [▲] key, if the cardholder wants cash back, or press the right [▲] key, if the cardholder does not want cash back. CASH BACK AMOUNT? $0.00 [▲] [▲] [▲] If YES was selected, enter the amount of cash to be given back to the cardholder and press [ENTER]. OPERATOR ID? Key in the operator ID (up to four alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field.
STANDARD KEY OPERATIONS Display Message Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message. [▲] [▲] [▲] 1999 LinkPoint® International, Inc.
STANDARD KEY OPERATIONS The finished ATM/debit sales receipt will look like this: ATM/DEBIT SALE RECEIPT –Transaction type specification RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX –Customized header (up to six lines) Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Customer ID –Terminal ID Item:002 ATM/DEBIT SALE Acct: XXXXXXXXXX1234 Exp: 01/00 –Item number, card and trans.
STANDARD KEY OPERATIONS RETURN A return is a monetary transaction used to reverse a previous day’s or batch’s transaction and initiate a credit to the cardholder’s account. Credit Card Return — Swipe Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [RETURN]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER].
STANDARD KEY OPERATIONS Display Message Operator Action TAX AMOUNT? [▲] [▲] $0.00 [▲] Key in the tax amount without the decimal, then press [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. (optional) CUSTOMER CODE _ [▲] [▲] [▲] Key in the customer code (up to 17 alphanumeric characters) as provided by the purchasing agent and press [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. PURCHASE ID? Key in the purchase ID (up to 25 alphanumeric characters) and press [ENTER].
STANDARD KEY OPERATIONS Display Message Operator Action EXPIRY DATE? (MMYY) MM/YY [▲] [▲] [▲] Key in the four-digit expiration date using two digits each for month and year (e.g., 0199 for January 1999) then press [ENTER]. IMPRINT REQUIRED… IF CARD IS PRESENT! [▲] [▲] [▲] If a card is present, make an imprint of the card with a manual imprinter. OPERATOR ID? Key in the operator ID (up to four alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field.
STANDARD KEY OPERATIONS The finished return receipt will look like this: –Transaction type specification RETURN RECEIPT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Device ID: XXXX –Merchant ID –Device (terminal) ID Item:003 VISA PURCH CARD RTRN / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Operator ID: XXXX Invoice XXXXXXXX Customer Code: XXXXXXXXXXXXXXXXX Purchase ID
STANDARD KEY OPERATIONS ATM / DEBIT CARD RETURN An ATM/debit return is a monetary function that transfers funds from the merchant’s bank account to the cardholder’s account. A PIN pad and a printer are required to process an ATM/debit card. THIS TRANSACTION IS DISABLED AS THE DEFAULT, DUE TO RESTRICTIONS PLACED BY MANY REGIONAL POS DEBIT NETWORKS. Swipe Only (Manual entry of debit cards is not allowed.
STANDARD KEY OPERATIONS PIN pad 101 or 1000 Display TOTAL $0.00 Cardholder Instructions No operator action required as the PIN pad scrolls the three display messages to the left. The first message is the total amount of the sale. ENTER PIN The customer should then enter his/her PIN on the PIN pad. PUSH ∨ENTER∨ Completing the instructions on the PIN pad, the customer should press [ENTER].
STANDARD KEY OPERATIONS Display Message Operator Action OPERATOR ID? [▲] [▲] _ [▲] Key in the operator ID (up to four alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field. Customer swipes card _ [▲] [▲] [▲] Instruct the customer to swipe his/her ATM/debit card through the PIN pad. PINpad 201 or 2000 Display Cardholder Instructions SWIPE CARD Customer swipes card through the card reader of the PIN pad device.
STANDARD KEY OPERATIONS The finished ATM/debit return receipt will look like this: –Transaction type specification ATM/DEBIT RECEIPT –Customized header (up to six lines) RETAIL CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Merchant ID –Terminal ID Item:003 ATM/DEBIT RTRN Acct: XXXXXXXXXXNNNN EXP: 12/00 –Item number, card and trans.
STANDARD KEY OPERATIONS AUTHORIZATION ONLY An authorization only is a nonmonetary function that checks the availability of the cardholder’s credit and reserves the authorized amount without actually charging the cardholder. Follow the steps below to authorize a transaction without ticket data capture. After obtaining an authorization only, a ticket only transaction must be performed in order to capture and deposit the transaction.
STANDARD KEY OPERATIONS Authorization Only — Manual Entry Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [x] key labeled [AUTH ONLY]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. [▲] [▲] (optional) [▲] AUTH ONLY: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER].
STANDARD KEY OPERATIONS The finished auth only receipt will look like this: AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE –Transaction type specification –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Device ID: XXXX –Merchant ID –Device (Terminal) ID VISA PURCH CARD AUTH ONLY / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE –Card type, trans.
STANDARD KEY OPERATIONS READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [x] key labeled [AUTH ONLY]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] AUTH ONLY: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER]. EXPIRY DATE? (MMYY) MM/YY [▲] [▲] [▲] Key in the four-digit expiration date using two digits each for month and year (e.g.
STANDARD KEY OPERATIONS Address Verification Service (AVS) Response Code Definitions A E N R S Address Match Only Not eligible for AVS No Match Retry, System Unavailable Service Not Supported 1999 LinkPoint® International, Inc.
STANDARD KEY OPERATIONS The finished authorization only receipt with AVS will look like this: AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE –Transaction type specification –Customized header (up to six lines) MAIL ORDER INC 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Device ID: XXXX –Merchant ID –Device (Terminal) ID Item: 001 VISA AUTH ONLY / KEYED Acct: XXXXXXXXXXXXXX EXP: 12/00 –Item number, card and trans type, entry method –
STANDARD KEY OPERATIONS TICKET ONLY The ticket only procedure is a monetary function used to capture a previously authorized transaction and initiate its deposit. If an auth only was previously performed or a voice authorization obtained, follow the steps below to complete the transaction. Ticket Only — Card Swipe Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [-] key labeled [OFFLINE].
STANDARD KEY OPERATIONS Display Message Operator Action TAX AMOUNT? [▲] [▲] $0.00 [▲] Key in the tax amount without the decimal, then press [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. CUSTOMER CODE _ [▲] [▲] [▲] Key in the customer code (up to 17 alphanumeric characters) as provided by the purchasing agent and press [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. PURCHASE ID Key in the purchase ID (up to 25 alphanumeric characters). This may be an invoice number or order number.
STANDARD KEY OPERATIONS Ticket Only — Manual Entry Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [-] key labeled [OFFLINE]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] [▲] (optional) TICKET ONLY MUST FIRST RECV AUTH [▲] [▲] [▲] Please wait a few seconds while terminal displays this reminder message.
STANDARD KEY OPERATIONS Display Message Operator Action CUSTOMER CODE _ [▲] [▲] [▲] Key in the customer code (up to 17 alphanumeric characters) as provided by the purchasing agent and press [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. PURCHASE ID Key in the purchase ID (up to 25 alphanumeric characters). This may be an invoice number or an order number. THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS ONLY.
STANDARD KEY OPERATIONS The finished ticket only receipt will look like this: –Transaction type specification TICKET ONLY RECEIPT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Device ID: XXXX –Merchant ID –Device (Terminal) ID Item:001 VISA PURCH CARD TKTO/SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Invoice XXXXXXXX Operator ID: XXXX Customer Code: XXXXXXXXXXXXXXXXX Purc
STANDARD KEY OPERATIONS Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] TICKET ONLY MUST FIRST RECV AUTH [▲] [▲] Press the [-] key labeled [OFFLINE]. If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) Please wait a few seconds while terminal displays this reminder message.
STANDARD KEY OPERATIONS AUTH CODE [▲] [▲] ______ [▲] Key in approval code previously obtained via voice authorization or through an AUTH ONLY transaction and press [ENTER]. TOTAL AUTH AMOUNT $0.00 [▲] [▲] [▲] Key in total authorized amount and press [ENTER]. AVS RESPONSE CODE Key in previously obtained AVS response code and press [ENTER]. _ [▲] [▲] [▲] ACI Key in the letter V and press [ENTER]. _ [▲] [▲] [▲] TID _ [▲] Key in the transaction ID number if previously obtained and press [ENTER].
STANDARD KEY OPERATIONS The finished ticket only receipt with AVS/direct marketing will look like this: –Transaction type specification TICKET ONLY RECEIPT –Customized header (up to six lines) MAIL ORDER INC 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Device ID: XXXX –Merchant ID –Device (Terminal) ID Item: 001 VISA TKTO / KEYED Acct: XXXXXXXXXXXXXX EXP: 12/00 Order Number: 1234567890123456789012345 –Item number, card and trans.
STANDARD KEY OPERATIONS VOID A void is a monetary transaction used to eliminate a transaction completed earlier in the batch. The transaction will continue to appear in the totals and detailed reports as having been voided. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [VOID]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS The finished void receipt will look like this: –Transaction type specification VOID RECEIPT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Merchant ID –Terminal ID Item:001 VISA VSALE/SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Invoice: XXXXXX OP ID: XXXXXXXX –Item number, card and trans.
STANDARD KEY OPERATIONS REVIEW The review function enables the reviewing and printing of transactions stored in the current batch. The review function includes a variety of options: item review, totals review for card and operator ID totals (when applicable), item detail report and totals reports for card and operator ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display panel or, if a printer is available, printed.
STANDARD KEY OPERATIONS Total Review (Card Totals) The procedures outlined below show how to display card totals information. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS Total Review (Operator Totals) This is an optional function. If entry of an operator ID is enabled, this operator totals can be reviewed by following the procedures outlined below. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS PRINTING REPORTS Item Detail Report Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] ITEM TOTAL PRINT | | | [▲] [▲] [▲] Press the right [▲] key to select PRINT. ITEM OP ID SUMMARY Press the left [▲] key to select ITEM. | [▲] | [▲] ITEM DETAIL PRINTING...
STANDARD KEY OPERATIONS The finished item detail report will look like this: –Transaction type specification ITEM DETAIL REPORT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merchant ID: XXXXXXXXXXXXX Terminal ID: XXXX Date: 01/03/00 Day: Mon Item#: 001 Time: 11:30P CREDIT TRANSACTIONS ----------------------------------VISA SALE/SWIPED –Item number, card type, transaction type, entry method –Accoun
STANDARD KEY OPERATIONS Summary Report (Card Totals) Display Message Operator Action _____READY XXX JAN-03-00 MON 2:00PM [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] ITEM TOTAL PRINT | | | [▲] [▲] [▲] Press the right [▲] key to select PRINT. ITEM OP ID SUMMARY Press the right [▲] key to select SUMMARY. | [▲] | [▲] TOTALS PRINTING...
STANDARD KEY OPERATIONS The finished summary report will look like this: BATCH SUMMARY REPORT –Transaction type specification RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 –Customized header (up to six lines) Merchant ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX –Merchant ID –Terminal ID Date: 01/03/00 Time: 11:30P –Date, time of sale CARD ITEM MC 002 MASTERCARD/VISA SUMMARY TRAN ACCT# TOTAL SALE 4-4444 MC VISA 001 TTLS: SALE 4-6666 VISA TTLS: MC/VISA TOTALS: $ 12.
STANDARD KEY OPERATIONS Summary Report (Operator Totals) Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] ITEM TOTAL PRINT | | | [▲] [▲] [▲] Press the right [▲] key to select PRINT. ITEM OP ID SUMMARY Press the middle [▲] key to select OP ID.
STANDARD KEY OPERATIONS The finished summary report for a single operator’s total will look like this: OPERATOR XXXX REPORT –Report type specification RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX –Customized header (up to six lines) Merch ID: XXXXXXXXXX Device ID: XXXX ITEM CARD TRANS 001 MC SALE: Date: 01/07/00 Day: FRI –Merchant ID, –Device ID, (Terminal ID) TOTAL –Item number, card type, transaction type and total amount of
STANDARD KEY OPERATIONS REPRINT The reprint function prints a duplicate copy of a captured transaction before the batch is closed. This feature cannot be used to reprint an auth only transaction. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [÷] key (PRINT). ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] Reprint...
STANDARD KEY OPERATIONS A duplicate receipt will look like this: –Transaction type specification VOID RECEIPT –Customized header (up to six lines) RETAIL STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 ***DUPLICATE*** Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX Item:001 VISA VSALE / SWIPE –Customer ID –Terminal ID –Item number, card type, transaction type, entry method Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE –Card number, expiration date –Cardholder name (if card is swiped) AMOUNT:
STANDARD KEY OPERATIONS CLOSE BATCH The close batch procedure is a monetary transaction used to summarize daily transactions for electronic deposit into the merchant’s bank account. Follow the steps below to summarize transactions for electronic deposit. If the merchant is set up for auto close, the terminal will automatically print a summary report and close the batch at the designated time each day when a batch is present.
APPENDIX A—PROMPTS AND TROUBLE SHOOTING APPENDIX A—PROMPTS AND TROUBLE SHOOTING This appendix explains the meaning of the different terminal prompts. ALREADY VOIDED The selected item in the batch was already voided. APPROVAL CODE This message prompts for the entry of the authorization code during a ticket only transaction. BATCH SUMMARY Displays during the printing of a report which includes: individual bankcard transactions and totals, credit card transactions and totals and ATM/debit card totals.
APPENDIX A—PROMPTS AND TROUBLE SHOOTING ENTER LAST 4 DIGITS Card fraud protection prompt displayed after a card is swiped. ENTER PASSWORD This message prompts when a password is required to access a function or transaction. ENTER PHONE NUMBER This message prompts during the download request. ENTER TERMINAL ID This message prompts during the download request. ERROR!...NO MATCH The four digits entered do not match the last four digits encoded on the magnetic stripe of the card.
APPENDIX A—PROMPTS AND TROUBLE SHOOTING INVALID ZIP CODE The Zip Code was entered incorrectly. The correct format is a five or nine digit Zip Code. ITEM NOT FOUND! The terminal could not locate the particular item number selected. Try a different item number. KEY NOT ACTIVE This message displays when an unavailable key is pressed. LINE ERROR There may be a communication problem between the terminal and the host computer. MOD-10 CHECK The account number of the swiped/keyed card is invalid.
APPENDIX A—PROMPTS AND TROUBLE SHOOTING PICK UP CARD The host computer has detected that the card used is no longer valid or it may be lost or stolen. PLEASE ATTEMPT TO CLOSE BATCH LATER! The terminal may be having problems closing the batch at this particular time. Please attempt to close the batch later. PREV NEXT NEW This message displays on line 2 during a void request. PRINTER DISABLED! CHECK PRINTER! User may not have a printer or it may not be installed properly.
APPENDIX A—PROMPTS AND TROUBLE SHOOTING WAITING FOR ANSWER This message displays when the terminal is waiting to connect to the host computer or when the phone number programmed is incorrect and cannot connect to the host. WAITING FOR PIN Prompts on the PIN pad while it waits for the customer to enter his/her PIN number. 1999 LinkPoint® International, Inc.
APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES This appendix identifies some additional problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL MALFUNCTION If the LinkPoint 3000 displays incorrect information, such as an unreadable message or nothing at all, it may have a power problem or be a defective terminal. The terminal application may not have been properly loaded. KEYPAD MALFUNCTION Check the display panel.
GLOSSARY GLOSSARY AC Alternating Current is used as a primary source of power by AC adapters and power supplies. AC Adapter A device that converts AC electrical current to a different DC current so that it can be used by a particular device. Account Number (1) A unique series or group of digits used to numerically identify each cardholder. (2) The unique identification number assigned to the account of a specific party, within a given institution.
GLOSSARY CPU Central Processing Unit. The brain of the computer or terminal that controls either directly or indirectly every function and device associated with the computer/terminal. Customer ID Number A number used by merchants to identify themselves to the host computer at their bank or financial institution. Data Information prepared in a particular format for use by the terminal or host computer for a specific transaction or operation.
GLOSSARY PIN pad A Personal Identification Number pad is an encrypted input device used for entering a private identification code that validates a transaction. Reprint A nonmonetary transaction used to print a duplicate copy of a captured transaction before the batch is closed. Return A monetary transaction used to reverse a previous day’s transaction. This transaction credits the cardholder’s account.
INDEX INDEX Display Panel............................................................10 DISPLAY PANEL MALFUNCTION ....................115 download parameters ................................................35 Download Procedures...............................................28 Direct PC-to-POS Download ...............................31 Direct PC-to-POS Download (Shortcut) ..............32 POS-to-POS Download (Master/Slave) ...............33 A AC .............................................................
INDEX Review card totals .............................................................99 item.......................................................................98 operator totals.....................................................100 M Maintenance ............................................................... 5 Manual ............................................................... 59, 61 Manual Transaction ............................................. 117 Memory ......................................
INDEX U W UNDEFINED CARD TYPE ................................ 113 Unpacking .................................................................. 3 UNREADABLE CARD ....................................... 113 WAITING FOR PIN PAD ...................................114 warranty......................................................................5 Weight......................................................................13 V Z Void .........................................................................
