Warranty

5. A E Home representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed)
WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE
SHIPPING COMPANY.
Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a
replacement, and or financial penalties.
6. The assigned E Home representative will require pictures and a description of the damages.
7. Once the required pictures and description are received, a pick-up of the damaged product,
and the shipment of a replacement product, will be scheduled.
8. Provided that all of the above requirements are met, E Home will make every effort to send a
replacement system within 72 hours. However, extenuating circumstances may prevent
100% adherence to this policy.
If you purchased your unit outside the United States or seek warranty coverage outside the
United States: This warranty does not apply. Contact your dealer for warranty information.