Warranty

E Home is so confident in the performance of our products that we offer a complete 30-Day money
back guarantee. If you are unsatisfied with your purchase for any reason, we will gladly accept a
return, and provide a refund less shipping fees. Eligibility requirements are as follows:

30 days begins from date of purchase

Offer valid for original purchaser only

Product must be returned in “like new” condition and in original packaging

Offer valid for direct purchasers only. Customers purchasing via authorized resellers are
subject to policies of reseller.
How to Obtain Refund Service
In order to enforce the rights under this warranty, the purchaser must notify E Home of a return claim
by contacting a E Home representative at [e-mail]. At this time, the purchaser will be
called upon to provide proof of purchase and the order ID. The E Home representative will verify
qualifying information and, if eligible, issue a Return Authorization Number, as well as provide more
detailed return instructions. Upon receipt and review of the returned product, E Home will issue
return credit within ten (10) business days.
Returns
E Home's products be returned within 30 days from the date of purchase. Pending the below
conditions are met, purchaser will receive a refund less a 15% restocking fee and any associated
shipping fees

30 days begins from date of purchase

Valid for original purchaser only

Product must be in “like new” condition and in original packaging
Damage Claim Policy & Procedure
Currently damages to E Home shipments occur less than .09% of the time. In the unfortunate event
that damages do occur, the following procedure and timeline must be followed in order to ensure the
expeditious delivery of a replacement system and a claim being filed with the damaging carrier.
1. When customer receives their E Home's products, the external packaging must be inspected
for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on
the interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed off on by driver.
4. Damages not noticed and seen with driver present may still be claimed as concealed
damages.