Warranty Information

E HOME INTERNATIONAL INC.
Terms & Conditions
Page 2 of 2
How to Obtain Refund Service
In order to enforce the rights under this warranty, the purchaser must notify E Home of a return
claim by contacting a E Home representative at [e-mail]. At this time, the
purchaser will be called upon to provide proof of purchase and the order ID. The E Home
representative will verify qualifying information and, if eligible, issue a Return Authorization
Number, as well as provide more detailed return instructions. Upon receipt and review of the
returned product, E Home will issue return credit within ten (10) business days.
Returns
E Home's products be returned within 30 days from the date of purchase. Pending the below
conditions are met, purchaser will receive a refund less a 15% restocking fee and any associated
shipping fees
 30 days begins from date of purchase
 Valid for original purchaser only
 Product must be in “like new” condition and in original packaging
Damage Claim Policy & Procedure
Currently damages to E Home shipments occur less than .09% of the time. In the unfortunate
event that damages do occur, the following procedure and timeline must be followed in order to
ensure the expeditious delivery of a replacement system and a claim being filed with the
damaging carrier.
1. When customer receives their E Home's products, the external packaging must be inspected
for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the
interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed off on by driver.
4. Damages not noticed and seen with driver present may still be claimed as concealed damages.
5. A E Home representative MUST BE NOTIFIED OF THE DAMAGES (refused or
concealed) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH
THE SHIPPING COMPANY.
Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a
replacement, and or financial penalties.
6. The assigned E Home representative will require pictures and a description of the damages.
7. Once the required pictures and description are received, a pick-up of the damaged product,
and the shipment of a replacement product, will be scheduled.
8. Provided that all of the above requirements are met, E Home will make every effort to send a
replacement system within 72 hours. However, extenuating circumstances may prevent 100%
adherence to this policy.