User's Manual

Troubleshooting
What should Ido if Icannot charge my tablet?
l Make sure that your USB cable is not damaged.
l Make sure that your power adapter is connected to a working power outlet
and that your surge protector (if used) is turned on.
l Make sure that your USB cable is connected to your tablet securely. Do not
force the connector in or you may damage the port.
l If your battery was drained completely, let your tablet charge for at least an
hour before trying to turn it on.
What should I do if I can’t connect to the Internet?
l Look for a wireless signal indicator (
) in the status bar at the top of the
screen. If there is no icon or if the icon is not filled in, you are not connected.
l Make sure that Wi-Fi is turned on.
l Make sure that you select the right network and enter the correct password.
l Turn your tablet off, then back on.
l Reset your Wi-Fi router/modem.
What should I do if I forget my password?
l If you enabled the Smart Lock to automatically unlock your tablet, make
sure that your tablet is in the place/state you designated when you set it up
(for example, near a certain Wi-Fi network or Bluetooth device). See your
User Guide for more information about the smart lock feature.
Note
If you did not enable the Smart Lock before forgetting your password, you cannot use it to access your data.
l Reset your tablet to factory defaults (see "How do Ireset my tablet to
factory defaults? (on page6)"). Your personal apps and data will be deleted
from your tablet. However, some data (such as emails or contacts)will sync
to your device when you sign back in using the same Google account.
Note
Some apps may require you to have enabled "Back up & sync" to retrieve your data.
What should I do if I cannot turn on my tablet?
l Connect the charger to check the battery level on the screen. If the battery
is too low, your tablet will not turn on. Fully charge the battery.
Can I open Microsoft Office and PDF files on my tablet?
l You can purchase and download third-party applications to read these files.
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