Frequently Asked Questions

deviation of upper and lower blood pressure measurements.
Q: The screen display is malfunctioning.
A: The watch screen flickers and the response is not sensitive. It may be that
the inner screen is broken due to a collision during transportation or no
problem was found during the quality inspection of the product. We are very
sorry for the unpleasant shopping experience. If you find this problem, you can
contact us. We will send you a new watch as compensation or give you a full
refund. There is no need to send a broken watch back.
Q: The strap is too long, how to shorten it?
A: https://youtu.be/5GXm_6nCtFY, this is a video of adjusting the strap. You
can open the video to learn how to adjust, or go directly to a professional store
to adjust the strap. The cost is borne by us.
Q: Is the smartwatch waterproof?
A: The bracelet is not waterproof to steam, warm water, or hot water. It is not
allowed to take hot showers and saunas to prevent splashing water from life.
(Swimming with a bracelet is not recommended, it may be affected by water
pressure)
Q: The power disappears quickly after turning on the watch.
A: To use the watch for the first time, it needs to be charged and activated first,
and it can be turned on after charging the watch for 2 hours. If the power of the
watch drops rapidly even after the watch is turned on again, please contact us
to solve it.
Q: What should I do if the adjuster is damaged?
A: In the process of adjusting the strap, please don't violently disassemble the
link, and do it gently. If there is still a problem, you can order a watch adjuster
on Amazon. The purchase cost is borne by us.
Q: What should I do if there is no response after turning on the watch?
A: Please shut down and restart to see if the touch screen responds. If it still
does not respond, please contact us for a refund or replacement of the watch.
Q: The watch cannot be charged and the charger does not work.
A: First check whether the charging method is correct, and then check whether
it is a problem with the USB port. If the watch cannot be charged after all
checks, it may be caused by poor contact, damage to the charger or the inside
of the watch. During the quality monitoring process It has not been checked
out, and it has brought you a bad experience. I am very sorry. If this problem
occurs, please contact us for a refund or reissue.