Instructions / Assembly

8
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Fire continues to go
out
Pellet quality / age Inspect pellets; ensure that pellets are dry and have
not broken down into sawdust.
If problem persists, remove pellets from the hopper
and clean ash from your fire-pot, replace with clean
dry pellets.
Hopper obstruction Unplug grill. Remove pellets from hopper. Clean
hopper of any obstructions or build up.
Pellets are not be-
ing delivered to fire
pot
Hopper obstruction Unplug grill. Remove pellets from hopper. Clean
hopper of any obstructions or build up.
Auger failure Remove cooking grate and flame deflector plate;
visually inspect auger turning in the fire pot. (Note:
the auger turns very slowly) If auger is not turning,
you may have an obstruction in your hopper. Clean
out pellets and try again. If problem persists, your
auger motor may need to
Flare ups Excessively greasy
food while tempera-
ture setting is too
high
Cook at 350 degrees or below when cooking exces-
sively fatty foods.
Excessive grease/
build up
Excessively greasy
food
Cook at 350 degrees or below when cooking exces-
sively fatty foods.
Smoke coming
from hopper
Excess ash in fire-
pot
Clean grill interior.
Pellet level very low
in hopper
Add more pellets to hopper.
Excess pellet dust
lining auger tube
causing burn back
Remove pellets from hopper and vacuum out hop-
per, auger tube, and fire pot.
ER 1 - Error Code 1 Power Failure Make sure power is plugged into working GFCI
outlet, and outlet is not tripped.
Turn grill off, then back on again to reset controller
and
ER 2 - Error Code 2 Grill hasn’t ignited
in over 30 minutes
Refer to “Grill will not light troubleshooting”
ER 3 - Error Code 3 RTD unplugged Check RTD connection and let grill cool. Turn grill
off, then back on again to reset