Owner manual

6
FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for
the first time. Why is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odor will
sometimes be present when the box is opened. When the coating is exposed to heat, it produces this
particular odor during the first few hours of operation. This will dissipate after the break-in period. If
you are sensitive to odors, you may want to pre-burn the unit in a garage with the door open until the
initial odor dissipates.
Q. If my heater runs on approximately 400 watts, how many BTUs is that? Is that a lot of heat?
A. At 400 watts, your heater will produce approximately 1,365 BTUs. This heater is intended to be
used as supplemental heat in areas most needed. It may take several minutes to several hours to
heat your area, depending on various factors.
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer. All parts may be
purchased through the manufacturer if your product is out of warranty. If you feel that the elements
are definitely faulty right out of the box, contact technical support. A representative can then direct you
to the next step.