Warranty
8
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet and turn on
the power switch on the rear of the unit. Only operate heater in upright position.
Insert two AAA batteries into the remote control before using (batteries not included). *(Not all products
will include a remote control.)
Please note that infrared heaters do not heat like a traditional space heater. You should not expect infrared
heaters to blow hot air like a traditional space heater. Infrared heaters heat objects not air. Infrared
heaters are intended to supplement an already heated, insulated room. Square footage specifications
assume a single enclosed room not an entire home. Infrared heaters do not heat through walls, floors, and
are not intended to replace a main heat source. Infrared heat can take at least 24 hours to warm a room
but operate much more efficiently to maintain the desired temperature. Infrared heaters will not work
well in uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The heater
does not turn
on.
1. The power cord is not plugged in.
2. The electricity at the main fuse
box is not working.
3. The battery in the remote control
is dead.
4. The thermostat on the heater
is set lower than the room
temperature.
5. The power switch in the back of
the unit is not in the ON position.
1. Plug the power cord into an electrical
outlet.
2. Check the electricity at the main fuse box.
3. Replace the batteries in the remote
control.
4. Increase the thermostat temperature on
the heater for a higher heat setting.
5. Switch the power switch to the ON
position.
The heater
displays an
error code
“E1”
1. The heater has overheated.
2. Insufficient power to the unit
3. Insufficient air flow to the heater.
1. Unplug the heater from the wall, wait a
few seconds then plug the power cord
back in.
2. Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors.
3. Move the unit at least 3ft from the wall.
The heater
displays an
error code
“E2”
1. Temperature sensor not
functioning properly.
1. Please contact technical support.