Installation Guide

9
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The heater
does not turn
on.
1. The power cord is not plugged in.
2. The electricity at the main fuse
box is not working.
3. The master power switch is not
in the ON position.
1. Plug the power cord into an electrical
outlet.
2. Check the electricity at the main fuse
box.
3. Switch the master power switch to the
ON position.
The flame
effect does not
turn on
1. The flame intensity is low. 1. Increase the flame intensity with the
flame button.
There is no
heat from the
unit
1. The thermostat on the heater
is set lower than the room
temperature.
2. The switch for heat is not on.
1. Increase the thermostat temperature
on the heater to a higher heat setting.
2. Select High or Low heat setting and
increase the thermostat temperature to
a higher setting.
The heater
displays an
error code
“E1”
1. The heater has overheated.
2. Insufficient power to the unit
3. The air vent is clogged.
4. Insufficient air flow to the heater.
1. Unplug the heater from the wall, wait a
few seconds then plug the power cord
back in.
2. Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors.
3. Clean the air vent located on the back of
the unit. see page 13.
4. Move the unit at least 3ft from the wall.
The heater
displays an
error code
“E2”
1. Temperature sensor not
functioning properly.
1. Please contact technical support.