User's Manual

BHS-i100 Installation and Programming Instructions
34
Firmware Version 1751
<Press any key>
25. When finished, press any key to return to the previous
menu.
5.3 Troubleshooting Specific Problems
5.3.1 Grid Extender Will Not Power Up
Condition: When power is applied to the GE, it fails to operate.
Indications: None of the keys, buttons, or LEDs operate
properly.
Possible causes:
The backup battery may be defective.
The power supply may be defective.
The AC breaker switch may be off.
The GE needs to be reset to default state.
Solutions:
If the battery is defective, replace it. (Disconnect the
electrical power to the system before investigating.)
Move the breaker switch to the ON position.
Reset the GE to factory defaults as described in section
2.9.6.
If none of these solve the problem, replace the GE.
5.3.2 Test Report Fails
Condition: The system fails to send a successful event report.
Indications:
The system fails to send a successful event report.
Possible causes:
The telephone service to the system is out.
The telco interface is improperly wired.
The system is improperly programmed.
Solutions:
Test reporting when telephone service has resumed.
Verify the wiring connections match those shown in
section 2.8, and replace any wires that are damaged.
Verify that the system is programmed as follows:
o the communicator is properly configured;
o the communicator’s telephone number is properly
programmed;
o test reporting is enabled;
o the system’s account mode is correctly configured.
5.3.3 Event Report Fails
Condition: The system fails to send a successful event report.
Indications:
The system should have reported a system event to the central
station or to another communicator, but it did not.
Possible causes:
Digital communication is impaired, as described in the
previous section.
The system is improperly programmed.
Solutions:
Verify that the telco interface is properly wired and that
telephone service is in place, as described in the
preceding section.
Verify that the system is programmed as follows:
o the communicator is properly configured;
o the communicator’s telephone number is properly
programmed;
o the zone is programmed to report that type of event to
the communicator;
o the system’s Advanced | Global Parameters |
Account Mode topic is programmed for normal and
not programmed for local fire or local system.
5.3.4 Auxiliary Siren Does Not Sound
Condition: The siren is malfunctioning.
Indications: The siren does not sound when or as it should.
Possible causes:
No AC power to the siren.
No battery in the siren.
The siren was not learned into the system.
The system is improperly programmed.
Solutions:
Verify AC power connections to the siren. Press the test
button on the siren to verify sound and/or strobe.
Verify that the siren is listed in the Advanced | Device |
Auxiliary Siren Menu.
Verify that the system is programmed as follows:
o the alarm cadence is correct;
o the alarm cutoff time is correct;
If these solutions are not effective, replace the siren.
5.3.5 Keychain Remote Not Working
Condition: A system Keychain Remote does not work.
Indications:
The system does not respond to the commands of a Keychain
Remote.
Possible causes:
The Keychain Remote or the system was not properly
programmed,
The customer has deleted the Keychain Remote’s user
code.
The Keychain Remote’s battery needs replacing.
The Keychain Remote is defective.
The Keychain Remote is out of range.
The Keychain Remote’s signal is being blocked.
The system is not ready to arm. Note: the system still arms
when the garage door is open, provided that the door is
programmed as an Exit Force Arm zone. If the garage
door is open at the end of the Exit Delay, it is bypassed
until it is no longer faulted.
Solutions:
Verify that you have both learned the Keychain Remote
and created a user code for that Keychain Remote.
Watch the Keychain Remote’s Battery Indicator LED as
you press and hold the red ON button for five seconds. If
the LED blinks or fails to light, replace the battery. If the