User's Manual

Welcome
Thank you for choosing Brinks Home Security
®
. We appreciate you choosing
us as your Home Security provider, and are confident you will appreciate the
many advanced features and benefits of Brinks Home Security with the
innovative InGrid Security technology.
The new InGrid Home Protection technology delivers the ultimate in safety
and security like no other system through its unique digital wireless
technology. Each keypad and grid extender you now own together creates
your own private “grid network” that is almost impossible for burglars to
defeat. With no central control box to easily disable, with its ability to work
even when your home’s power goes out, InGrid offers complete protection
when used in conjunction with its advanced window and door sensors.
To get the most out of your new system, please take the time to read this
manual. It describes the components of the system, some of the great new
features you may not have expected, and tells you how to use the keypad.
What’s more, this manual also tells you what to do in the event of an alarm.
Please be sure to read your Customer Emergency Information Schedule so that
you will have a clear understanding of Brink’s procedures if you should have an
alarm.
Need questions answered? Visit
www.mybrinks.com or call Brinks’ round-the-
clock Customer Care at 1-800-445-0872. We look forward to providing you
with unprecedented service, security and ease of mind.
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Emergency Contacts
1. Who should I list as an emergency contact?
You should list people who live fairly close to you and who usually
know where you are and how to contact you. Ideally, at least one
of your contacts should have keys to your house and permission to
authorize service in your absence. You can change your list of
emergency contacts by logging on to the Update My Alarm
Contacts List at
www.mybrinks.com or by calling Brink’s Customer
Care at 1-800-445-0872.
2. What should I tell my emergency contacts?
First of all, be sure to tell them that they are one of your emergency
contacts. Tell them that, after the emergency agencies are notified,
Brink’s may attempt to reach them when there is an alarm at your
house. Discuss what action you would like them to take if this
happens.You should also tell your emergency contacts if they have
your permission to authorize service of the system in your
absence.
On occasion, representatives of an emergency agency may ask
your emergency contact to meet them at the house with the house
keys. Emergency contacts, however, should
never attempt to
investigate an alarm independent of the authorities.
3. How do I change my emergency contacts?
Log on to the Update My Alarm Contacts List at
www.mybrinks.com or call Brink’s Customer Care. Be prepared to
give your code word and provide the updated information.
Financial Questions
1. Who pays false alarms fines?
Because the vast majority of false alarms are outside of Brink’s
control, we require you to be responsible for all of your false alarm
fines.
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