User's Manual

WARNING: WHEN ARMING REMOTELY, EITHER THROUGH LIFESHIELD.COM
OR MOBILE LIFESHIELD, THE SYSTEM WILL ARM IMMEDIATELY WITH NO EXIT DELAY.
LifeShield.com Arming and Disarming
From a PC that has broadband Internet access you can go to LifeShield.com , anywhere and anytime,
and arm or disarm your system.
ARM
1. Login to LifeShield.com
2. Enter User Name and Password
3. Click Arm Stay or Arm Away or Arm Inst Stay
4. Click Enter
DISARM
1. Click Enter
LifeShield Mobile Arming and Disarming
To arm or disarm, select Mobile LifeShield app on your mobile device and follow onscreen instructions.
FREQUENTLY ASKED QUESTIONS
30-Day Return Policy
This policy applies to purchases made directly from www.LifeShield.com only. Purchases made from a retailer or partner company must be returned to
the original seller, in accordance with the seller’s return policy. LifeShield will refund your purchase amount, minus original shipping charges, for returns
made within 30 days of the original date on your receipt. Contact LifeShield Customer Support at 1-888-392-2044 to receive a Return Merchandise
Authorization (RMA) number. Include the RMA number on the return package label. Return your item(s) in new condition (including all parts and
manuals) in the original packaging, along with a copy of your purchase receipt. Incomplete return shipments will not be eligible for refund. No returns
will be accepted without an RMA number.
Service Billing Policy
Service billing starts 30 days after your purchase, and continues automatically monthly after that. The first 30 days of service are free so that you can
try LifeShield’s products and services risk free. This coincides with LifeShield’s 30 day return policy that allows you to return your purchase within 30
days without obligation.
1. Do I have to purchase service with my LifeShield system? Yes. The LifeShield system will not operate without monitoring service. LifeShield offers
several service plans.
2. How do I cancel service? Service may be cancelled by calling LifeShield Support at 1-888-392-2044. Service may not be cancelled via email.
3. Is there an early termination fee if I cancel service? Your contract terms are set at the time of purchase, and vary from time to time. If your
purchase includes a contract term, that will be listed on your order receipt. If you purchase with a term contract, and cancel after the required
minimum term, there is no early termination fee. If you purchase with a term contract, and cancel during the required minimum term, there is an
early termination fee.
4. Is a telephone line required? No. The LifeShield system only requires a broadband connection. Telephone lines are optional. If you do not use
a telephone line, you must change a system setting in My LifeShield so the system does not expect normal telephone line signals. LifeShield
recommends a telephone line for the voice functionality of the Console and redundant backup communications to the monitoring center should
there be an interruption to your broadband connection.
5. What if I have VoIP? LifeShield is VoIP compatible. Your VoIP modem telephone line can plug into your LifeShield system.
6. What if I have DSL? LifeShield is DSL compatible. An Ethernet cable may be connected between your LifeShield system and your home router,
which in turn connects to your DSL modem. A telephone cord may then be connected between a telephone jack in your home and your LifeShield
system, so long as a DSL filter is installed into this connection. A DSL filter allows you to use the Console by preventing static from your DSL. NOTE:
If you have DSL, you should use a DSL filter on all of your home telephones to prevent this type of interference.
7. Is there interference with other RF products like my wireless network (Wi-Fi)? LifeShield uses advanced radio frequency technology to avoid
interference with other devices.
8. What if there is no telephone line near my broadband connection? The LifeShield system can be connected to the telephone line from the Base
or Console. Therefore, it is not required to have a telephone line near your broadband connection.
9. Are there special licenses needed to install a security system? No special licenses are required to install a system in your home. However, some
municipalities require a monitoring permit for police/fire dispatch. LifeShield can help you navigate the process.
10. How many Bases and Consoles can I have in my system? The system supports 1 Base and 4 Consoles.
11. How many sensors can I have in my system? The LifeShield system can support the use of up to 50 sensors of any type.
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FOR HELP, CALL CUSTOMER SUPPORT AT
1-888-392-2044