Warranty

271 THD LP Rev2 7-8-2020
Page 2
Wood flooring is a product of nature and it will continue to expand and contract following the changes in heating, cooling
and humidity of the in-service environment. As a result, properly installed hardwood floors will experience separation
between the boards. These are not manufacturing defects.
Woodworking techniques are applied during manufacturing of the flooring to create appealing appearance which includes
hand distressing, scraping, wire brushing, chiseling, carbonizing, and color staining. These varied techniques will create
variations between the planks. These variations are not manufacturing defects.
Any sample, photos or models is for demonstrative purposes only and they do not create a warranty of any kind that the
goods you purchased shall conform thereto. Variations between samples, photos or models and the installed flooring are
not manufacturing defects
Home Legend, LLC does not warrant against appearances describes in the above sections of wood characteristic,
workmanship and samples.
Terms of Limited Lifetime Residential Warranties:
• Within One Year – Claims submitted for confirmed manufacturing defect within one year of purchase. Home Legend
will arrange a credit based on the applicable purchase price and reasonable labor if professionally installed.
• Year One and Year Five – Claims submitted for confirmed manufacturing defect submitted after year one and before
year five. Home Legend will arrange a credit based on the applicable purchase price and 50% of labor if professionally
installed.
• Year Five and Year Ten – Claims submitted for confirmed manufacturing defect submitted after year five and before
year ten. Home Legend will arrange a credit based on the applicable purchase price but no labor cost.
• After Ten Years - Claims submitted for confirmed manufacturing defect submitted after year ten. Home Legend will
provide products to repair the defective areas of the floor but no labor cost. If flooring model is no longer available,
other reasonable arrangement will be substituted.
This warranty is subject to the following conditions:
• The flooring must be installed properly in accordance with the manufacturer’s installation instructions and for its
intended purpose as flooring.
• Uses other than its intended purpose are not covered by the warranty. Such uses include, but not limited to,
installation on the ceilings, walls, boats, airplane, motor vehicles, recreational vehicles.
• Installation requirements include, but not limited to, subfloor moisture content limits, flatness, soundness and
stability, required product acclimation.
• The flooring must be used indoors in dry, climate-controlled areas. This limited warranty does not apply if it is used
outdoors or otherwise exposed to uncontrolled climate conditions.
• The flooring must be maintained in accordance with the included care and maintenance instructions.
• This limited warranty applies only to defects which were not visible before or during installation of the flooring. If
there is a visible defect in the flooring material, the flooring material should not be installed, and should instead be
returned as defective material.
• Manufacturing defects must be in excess of industry waste factor which is 5% of total area of installation or project.
It is more for diagonal installation or certain room layout.
Exclusions from warranty coverage: