Warranty

Limitations & Exclusions
The Limited Warranties do not cover conditions caused by improper use or maintenance outlined below;
1. Any wear or reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including (without limitation) those caused
by pets, pebbles, sand or otherwise abrasives, construction traffic or failure to maintain the floor as required;
2. Any damage caused by negligence, accidents, misuse, non-approved cleaners, or abuse;
3. Damage caused by furniture, appliances, wheeled items or other such items applied to the face of the material;
4. Installing cabinets and/or countertops over any floating floor will render this warranty null and void;
5. Failure to support furniture, appliances or other items of the like with floor protectors that are appropriately sized, made
of non-staining felt, that rest flat on the floor and are replaced regularly. The use of rubber, plastic or metal glides is not
permitted;
6. Any splits, cracks, grain raising, checking, edge fracturing, splintering, cupping, crowning/peaking, warping, twisting,
expansion/contraction, buckling, chipping, scratching, bowing, bubbling, separating or dimpling, that occurs during or after
the floor has been installed and as a result of abuse, misuse, improper maintenance or care, exposure to excessive or
insufficient moisture, improper environmental conditions or installing products not rated for radiant heat over a radiant
heat system are not covered by this warranty;
7. Flooring installed in a shower or tub;
8. Damage caused by fire, flooding, and other natural disasters and acts of God;
9. Changes in color due to aging, excessive moisture, exposure to sunlight or UV rays will not be considered a defect. All
hardwood flooring is sensitive to UV rays and will exhibit some change in color. Area rugs and large furniture should be
moved occasionally, as they block sunlight and may cause the flooring to age at different rates or areas of varying
coloration;
10. We do our best to have the most accurate representation of our floors in all marketing material and samples. However,
variances may appear from digital photographs, printed photographs, sample material, finish texture, finish sheen and
color when compared to the actual material. Any exact matches are to be considered coincidental;
11. Color variations between flooring and/or samples and other flooring and/or samples you wish to match are not considered
a defect and are not covered under warranty;
12. Accessories (including trim) are not covered under this warranty;
13. Deficiencies related to subfloor or floor joist assemblies, subfloor preparation materials and fasteners, including, but not
limited to uneven subfloor surfaces, floor deflection or voids in the subfloor;
14. Noises including but not limited to squeaks, popping, creaks or sounds of the like;
15. A product deformity that is not measurable or that is visible only under certain light or from a certain angle is not
considered a defect and is therefore not covered by this warranty. Possible defects should be evaluated by their visibility
from a standing position (5 feet up, 2 feet away) under normal lighting conditions, per NWFA guidelines;
16. Floors that have been installed, then removed to make installation corrections and re-installed are no longer eligible for
warranty coverage.
17. Natural wood characteristics such as variations in grain, color, mineral streaks, knots, nodes, normal differences between
color of samples and the color of installed floors and color variations from board to board are not covered by this
warranty;
18. Expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity;
19. Floors that are installed in other than owner-occupied or tenant-occupied residences;
20. Any shipping, construction or installation-related damage;
21. Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes,
flooding, wet-mopping spills, weather conditions, wet slabs, basements, crawl spaces or high humidity levels;
22. Installation defects, including installations made: (i) in violation of applicable state or local housing or building codes or (ii)
contrary to written instructions furnished with the product;
23. Surface wear must be readily visible under normal lighting conditions as defined by the NWFA and cover at least five
percent [5%] of the surface area. Gloss reduction is not considered surface wear;
24. Any use of non-approved installation or maintenance products including, but not limited to, steam cleaners, string mops,
sponge mops, microfiber pads, or pre-treated mopping pads;
25. Any damaged associated with the use of area rugs or protective covers of the like. Please refer to the manufacturer for
specific instructions on applications over hardwood flooring;
26. Failure to use transitions or expansion space where directed in installation instructions;
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION.
MANUFACTURER WILL ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR
COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.