Use Instructions

9
Questions? Call 1-800-635-6156
Calling for help while inside your home
1. Press the Help Button that you wear or the gray Help
button on the top of your Communicator. You can press
either button, but you do not need to press both. The
Communicator will beep and dial the Lifeline Response
Center.
Note: The Response Center is available 24 hours a day, 365
days a year. A trained Personal Response Associate is always
available to assist you.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
2. The Communicator calls the Response Center. When it dials
the Response Center, the Communicator will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects
with the Response Center, it will say: “Your call has been
connected; Lifeline will be right with you.”
3. The Response Center will answer the call. A Response
Associate will speak to you through the Communicator’s
built-in speaker and hear you through the Communicator’s
highly sensitive microphone. He/she will ask if you need
help. If you do not need help, just tell the Response
Associate that no help is needed.
Agency Submission File