Use Instructions
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Questions? Call 1-800-635-6156
Priority of Device Error Alarms
The Communicator plays messages in the priority order shown in the table below
separated when multiple fault conditions are active simultaneously and the Message
button is pressed.
Fault Condition Audio Message
Wireless connection lost / No
Wireless Signal
“ Unfortunately, the signal strength in this
location is not strong enough. Move your
Communicator to a dierent location.”
No Phone line “Please check the phone line and connections”
External Phone o Hook “ A phone is o-hook. Please check other phones
in your home.”
Low Battery GoSafe Mobile
Button
“ Please charge your Help Button as soon as
possible. The battery is very low.”
ac Power Loss “ No power is detected. Please check the
power cord.”
Communicator Low Battery “The backup battery is low.”
Communicator has a Hardware
or Software Failure
“ There is a fault with your Communicator. Please
contact Philips Lifeline.”
End Device has a: ‘Hardware
Failure’ OR ‘Software Failure’ OR
‘Battery Low’
“ There is a fault with your Help Button. Please
contact Philips Lifeline.”
Delay in Determining Alarms
Reporting high priority help alarms from the End Devices to the Communicator is done
in less than a second when generated by a button press.
The HomeSafe AutoAlert and GoSafe Mobile Buttons provide an added layer of
protection by being able to detect falls under certain conditions. It takes approximately
35-40 seconds to determine that an activity that resembles a fall has occurred and
for the alarm signal to be sent. The alarm signal is sent from the Help Button to the
Communicator, which then sends the signal to the Response Center. If a fall is detected
by the GoSafe Mobile Button when outside of range of the Communicator, the signal is
sent directly to the Response Center via the AT&T wireless nework, if available.
Logging Alarms
All alarm events reported to the Response Center are logged by the Response Center.
There are no user accessible logs.
Agency Submission File