Use Instructions

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Questions? Call 1-800-635-6156
What to expect when GoSafe detects a fall
• A Help Call is automatically generated after
approximately 30 seconds of a fall being detected.
While the fall may be detected in only a few seconds,
the 30 second period is provided for users to
“self-recover” from a fall if able.
• If GoSafe detects that you have self-recovered from
the fall, within approximately 30 seconds of a fall being
detected, a Help Call will not be generated.
• Do not attempt to stand if you feel unable to do so.
• Regardless of whether you have fallen or not, if you
think you need assistance, always push the Help Button
immediately to initiate the Help Call if you are able to
do so. Pushing the Help Button generates the Help Call
promptly. If GoSafe has detected a fall but 30 seconds
have not yet passed, pressing the Help Button WILL NOT
cancel the help call.
About Fall Detection
GoSafe utilizes Philips AutoAlert fall detection technology,
which provides an added layer of protection for the user by
automatically calling for help if a fall is detected. AutoAlert
technology is highly accurate, but does not detect all falls. If
you are able, you should always press the Help Button if you
need help.
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