Use Instructions
10
Questions? Call 1-800-635-6156
Note: If you cannot speak or be heard, the Response
Associate will try calling you back. If you cannot answer
or if the Response Associate cannot hear you, Lifeline will
contact your Responders or emergency services. If you
are using GoSafe, the Response Associate will rst call the
Communicator. If they cannot hear you, they will try calling the
GoSafe Mobile Button. If they still cannot hear you, they will
contact your Responders or emergency services.
4. The Response Center will assess the situation. If help
is needed, the Response Associate will contact your list
of Responders (i.e., a caregiver, neighbor, loved one) or
emergency services in accordance with your request.*
5. Once your Responder or the emergency service arrives,
they should press your Help Button to let Lifeline know
that help has arrived. The Response Associate will conrm
that you received the help that you needed.
6. Once Lifeline conrms that you have been assisted, a
Response Associate will make reasonable eorts to contact
the “People to Notify” you’ve designated, letting them know
you needed and received help.
Note: If you accidentally press your Help Button, a Response
Associate will respond to your call and ask if you need help.
Just tell them that it was pressed accidentally and that you
* In the case of a fall detected, if the Response Associate cannot hear you and/or is
unable to contact you through your System or your alternate contact numbers such
as your home or cell phone, emergency services will be contacted to respond. Please
contact Philips Lifeline if you wish to opt out of this response protocol.
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