Medical Alert Service Includes: GoSafe Mobile Systems and HomeSafe Systems with 7200C and 7000L Communicators Instructions for use Agency Submission File
Contents Philips Lifeline Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Welcome to Philips Lifeline Setting up your Lifeline Service Responders and People to Notify Calling for help inside your home Signal Range Battery information Equipment service Contact Philips Lifeline or your representative HomeSafe System and GoSafe Mobile System Communicators – General Information. . . . . . . . . . . . . . . . . .
HomeSafe Personal Help Buttons (7000PHB or 7000PHW). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using the wristband Adjusting the neck cord Battery Recommended usage HomeSafe AutoAlert Button (7000AHB) . . . . . . . . . . . . . . . 36 Battery Recommended usage GoSafe Mobile Button (7000MHB/7100MHB) . . . . . . . . . . 43 Charging the battery Sleep mode Recommended usage Alarms. . . . . . . . . . . . . . . . . . . . .
Philips Lifeline Service Welcome to Philips Lifeline Thank you for choosing the Philips Lifeline Medical Alert Service. Please refer to the Quick Setup Guide provided for instructions on setting up your equipment. These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service. Please read this manual and the Quick Setup Guide carefully, and note the Warnings and Cautions.
These Instructions for Use and the Quick Setup Guide describe the most extensive configuration of the product, with the maximum number of options and accessories. Not every function described may be available on your product. This manual covers the following: Landline Communicator (7000L) A Communicator that connects to Lifeline using your home’s existing landline telephone service. Compatible landline telephone service is required for proper operation.
Works within the range of your Communicator Works outside* your home and outside the range of your Communicator Can be worn around neck as a pendant Can be worn on a wristband Can detect falls** in your home Can detect falls** outside* your home Has a built-in speaker and microphone HomeSafe Personal Help Button (7000PHB and 7000PHW) HomeSafe AutoAlert Button (7000AHB) GoSafe Mobile Buttons (7000MHB/ 7100MHB) * When access to the AT&T wireless network is available.
Setting up your Lifeline Service Before you can use your system, your Communicator must be properly set up, and the signal range of your Help Button must be determined. Please see the Quick Setup Guide for instructions on how to set up your system and test the signal range of your Help Button. If you have any questions, please contact Philips Lifeline or your representative.
If you are using the GoSafe Mobile System, choose a Responder who can also: • Drive to your location, whether you are at home or away from home, and provide help if needed Information Lifeline needs about Responders Please ensure that Lifeline has the following information about each person acting as a Responder: • Name • Phone numbers – home, work and cell phone • Whether or not the Responder has a key to your home It’s very important that you keep your Responders and their contact information up to date.
Calling for help while inside your home 1. Press the Help Button that you wear or the gray Help button on the top of your Communicator. You can press either button, but you do not need to press both. The Communicator will beep and dial the Lifeline Response Center. Note: The Response Center is available 24 hours a day, 365 days a year. A trained Personal Response Associate is always available to assist you. Help call in progress. Please wait. Hello, Mrs. Smith. Do you need help? 2.
Note: If you cannot speak or be heard, the Response Associate will try calling you back. If you cannot answer or if the Response Associate cannot hear you, Lifeline will contact your Responders or emergency services. If you are using GoSafe, the Response Associate will first call the Communicator. If they cannot hear you, they will try calling the GoSafe Mobile Button. If they still cannot hear you, they will contact your Responders or emergency services. 4. The Response Center will assess the situation.
do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are alright. Signal Range Caution Please see the Quick Setup Guide located in the box for instructions on how to set up your system and test the signal range of your Help Button. The Communicator must be properly set up, and the signal range of the Help Button must be tested prior to use. The Help Button is a Radio Frequency (RF) device that transmits a signal to a compatible Lifeline Communicator.
Communicator and still call for help. If you press your Help Button outside of your apartment, but still within the range of the Communicator, help will be sent to the location of the Communicator. Lifeline links your home address on-file in your subscription to your Communicator equipment identification number. Do not move your Communicator to a new address without first notifying Lifeline and providing the new address. See page 14 for more information.
3. Release the Message button. The Communicator will announce: “Please press the flashing orange Message button after you have completed the range test. Begin Signal Range Test.” The Communicator is now in Signal Range Test mode. Proceed to step 4. You will exit this mode in step 6. 4. Press your wearable Help Button. The Communicator will beep and play a voice message and the light on your Help Button will flash green to indicate that the Communicator has received the signal. 5.
Equipment service Every Communicator and Help Button is manufactured to high quality standards. Philips Lifeline equipment can only be factory-serviced by Philips Lifeline. The HomeSafe/ GoSafe devices perform periodic diagnostic self-tests to verify their functionality. If you ever experience issues with your equipment, or if it becomes damaged, please contact Philips Lifeline or your representative.
HomeSafe System and GoSafe Mobile System Communicators General Information Caution Safety information regarding the Communicator 1. The Communicator must be placed in an indoor living area. Please keep in mind that sunlight may make it difficult to see the status lights. 2. Make sure that you do not plug your Communicator into a power outlet that is controlled by a wall switch because someone could accidentally turn off the wall switch interrupting ac power to your Communicator. 3.
6. To reduce the risk of electrical shock or fire, do not place the Communicator in or near water or other liquids. 7. Never carry the Communicator by the cord or yank on the cord to disconnect the plug from a power outlet. Instead, grasp the plug and pull to disconnect. Periodically inspect electrical cords and cables for damage or signs of wear. Cleaning Keep the Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1.
3. Reconnect the power cord to the power outlet. If you have the Landline Communicator, reconnect the telephone cord to the wall jack, and then move the power switch on the back of the Communicator to the ON position. 4. Test your system by pressing your Help Button. Tell the Response Associate that you are just testing your equipment after cleaning it and that no help is needed.
Landline Communicator (7000L) Description Microphone • Used to talk to Lifeline Help button • Press to send a Help Call to the Response Center • Flashes red while a Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services • Steady red when a Help Call is connected Message button Green status light • Steady green when the Communicator is powered ON. Flashes green when the Communicator is running on backup battery (indicating ac power loss).
Volume control Controls the volume of the speaker on the Communicator Green phone jack Used to connect the Communicator to your household phone jack* Blue phone jack Allows you to connect a telephone to the Communicator (optional) Power switch Used to turn the Communicator ON or OFF. The Communicator must be ON for your Lifeline service to work. * Only use the phone cord provided with your 7000L Communicator to connect it to your home phone jack. Do not use a standard phone cord.
Caution Safety information 1. If you have multiple phones in your home, and any of them are left off the hook, the Communicator will not be able to place a Help Call. This problem can be addressed by plugging the Communicator phone cord into an RJ31X/ CA38A type jack, sometimes referred to as a “line seizure jack”, on your main phone line. Contact your phone company or a local home security system provider for further assistance with this option.
Warning Using telephone services provided via the internet, broadband, VoIP, or any other nontraditional telephone service presents additional risks for non-transmission of signals from the Equipment, and the Equipment may not operate as intended. Contact Lifeline if you have questions in this regard.
Wireless Communicator (7200C) Help button Description Microphone • Used to talk to Lifeline • Press to send a Help Call to the Response Center • Flashes red while a Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services • Steady red when a Help Call is connected Message button Green status light • Steady green when the Communicator is ON. Flashes green when the Communicator is running on backup battery (indicating ac power loss).
Volume control Controls the volume of the speaker on the Communicator Signal strength Indicates the strength of the cellular signal available to the Communicator.* Power switch Used to turn the Communicator ON or OFF. The power switch must be ON at all times for your Lifeline service to work. * Signal strength may vary due to environmental factors. Proper function is dependent on availability of the AT&T wireless network at a sufficient signal strength in the installation environment.
7200C/7000L Label information 1. Philips brand mark 8. dc power plug polarity 2. Federal Communications Commission identification # 9. Type BF applied part symbol 3. Industry Canada identification # 11. Non-ionizing radiation symbol 10. Refer to manual symbol 4. Reference to Industry Canada Class B RF Limits 12. Class 2/ double insulated electrical device 5. Ingress Protection Rating 13. Waste electrical and electronic equipment symbol 6. Operating power requirements 14.
Safety information The Wireless Communicator (7200C) uses the AT&T wireless (cellular) network to communicate with the Lifeline Response Center. 1. The strength of the wireless signal may be stronger in some areas of your home than others. When you set up your Communicator, look at the signal strength indicator on the back of the Communicator. The number of green bars that are glowing indicate the signal strength; the more bars you see, the stronger the signal.
HomeSafe System and GoSafe Mobile System Help Buttons General Information The information in this section applies to all types of wearable Help Buttons. Compatible Communicators The HomeSafe Personal Help Buttons, the HomeSafe AutoAlert Button, and the GoSafe Mobile Buttons (p.
them all for this process. You will need to reprogram all of them, even if you are only replacing one of them. Be sure to set aside the Help Button that is being replaced (your old button) to avoid confusing new and old Help Buttons. 1. Make sure that your Communicator is powered ON and that you have your replacement Help Button in hand. 2. PRESS and HOLD DOWN the Message button on the Communicator. The Communicator will beep and announce: “Continue to hold the Message button for AutoLearn.
5. Press your Help Button. The Communicator will beep and the light on your Help Button will flash green to indicate that the Communicator has received the signal. 6. Move to other parts of your home and press your Help Button again. Listen for the beep and check to see if the green light on the Button is flashing. 7. Once you have tested different locations in your home and immediately outside your home, return to the Communicator and press the flashing orange Message button. 8.
2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB Warnings • Any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.
• Do not put your Help Button through the dishwasher, clothes washer or dryer. Please be sure to remove your Help Button from articles of clothing that are being dry-cleaned. • Excessive heat may damage your Help Button. Do not leave your Help Button on the dashboard of your car or on a windowsill that receives direct sunlight. Likewise, do not wear your Help Button into a hot tub or sauna. Normal bathing and showering temperatures WILL NOT damage your Help Button.
HomeSafe Personal Help Buttons (7000PHB, 7000PHW) 8235 8235 The HomeSafe Personal Help Button can be configured to be worn on the neck (PHB) or wrist (PHW) and allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Communicator. The Communicator then calls the Lifeline Response Center for you. You must be within the range of the Communicator for your Help Call to be placed.
Explanation of symbols Rear view Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information Type BF applied part Serial number and date of manufacture Federal Communications Commission ID 8235 Model: 7000PHB 2000148235-YYYYMMDD FCC: BDZ7000PHB IC: 655C-7000PHB Industry Canada ID Model Number Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Barcode 32 Agency Submission File Questi
Using the wristband To wear the HomeSafe Personal Help Button on your wrist, place it on your wrist and adjust the strap so that it is snug but comfortable. Adjusting the neck cord To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders. To lengthen: Pull one strand of the neck cord while sliding the tab to the back. Repeat on the other side.
Battery The HomeSafe Personal Help Button has a non-rechargeable battery that can only be replaced at the factory. The HomeSafe Personal Help Button will send a low battery maintenance signal to Lifeline when there are approximately 30 days of battery life remaining. Lifeline or its representative will contact you to arrange for a replacement. Recommended usage • Wear your Help Button in your home at all times, especially while sleeping and bathing.
• You may continue to wear your Help Button when you leave your home. However, the Help Button will not provide coverage outside of the range determined by the Signal Range Test. • If you are traveling on an airplane and need to bring your HomeSafe System with you, do not take it into the cabin of the airplane. Instead, pack the Help Button in your checked luggage along with your Communicator. Please remember to contact Lifeline before moving the HomeSafe System to a new address.
HomeSafe AutoAlert Button (7000AHB) The 7000 HomeSafe AutoAlert Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Communicator. The Communicator then calls the Lifeline Response Center for you. You must be within the range of the Communicator for your Help Call to be placed. This Button provides an added layer of protection by automatically calling for help if a fall is detected.
Front view Button area – Press here to send a Help Call to the Lifeline Response Center. 8235 Indicator light – Flashes green during range testing. Flashes red when the Communicator has received a Help Call signal.
Explanation of symbols Rear view Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information Model Number 8235 Model: 7000AHB Type BF applied part Serial number and date of manufacture 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB Federal Communications Commission ID Industry Canada ID Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Barcode 38 Agency Submission File Que
What to expect when the AutoAlert fall detection technology in your HomeSafe AutoAlert Button detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected. While the fall may be detected in only a few seconds, the 30 second period is provided for users to “self-recover” from a fall if able. • If the Help Button detects that you have self-recovered from the fall, within approximately 30 seconds of a fall being detected, a Help Call will not be generated.
• A fall from a height of less than 20 inches (0.5 meters) • Bracing the impact of a fall or interrupting the fall in-process, such as by holding-on to a piece of furniture during the fall. Caution Certain conditions can affect the ability of the AutoAlert Technology to detect a fall: • If you live at an altitude above 6,600 feet (2000 meters) • If you are less than 4 feet 6 inches in height (1.
needed”, and confirm to them that you are OK. There are no additional charges for false alarms. Note: Occasional false alarms do not indicate that the Help Button is malfunctioning. The vent area located on the back of the HomeSafe AutoAlert Button (p.37) is part of the fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products). A continuous flow of water (e.g., a shower) hitting the vent directly may also temporarily obstruct the vent.
Recommended usage • Wear your AutoAlert Help Button in your home at all times, especially while sleeping and bathing. The bathroom is a place where people often fall and need help. • Your AutoAlert Help Button is waterproof (IPX7, 1 meter for 30 minutes) and should be worn in the shower or bath. • Do not use your Help Button in a swimming pool or hot tub. The chlorine concentrations in the water can damage your pendant.
GoSafe Mobile Button 7000MHB/7100MHB The GoSafe Mobile Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. It can be used at home, or from any other location in the United States where the AT&T wireless network is available. This button also includes Philips AutoAlert fall detection technology, which provides an added layer of protection for the user by automatically calling for help if a fall is detected.
GoSafe Mobile Button (7000MHB/7100MHB) Front view Indicator light – This light will indicate the status of the GoSafe Mobile Button. (see: Alarm Descriptions / Summary Tables section.) Help Button – Press here to send a Help Call to the Lifeline Response Center. Microphone – The GoSafe Mobile Button has a microphone that is used to talk to the Response Associate Charger Charger – The GoSafe Mobile Button has a rechargeable battery.
GoSafe Mobile Button (7000MHB/7100MHB) Back view Speaker – The GoSafe Mobile Button has a built-in speaker that allows you to hear the Response Associate, voice prompts and alert sounds. Charging Contacts – The gold circles on the back of the Mobile Button are the charging interface contacts. When you place your Mobile Button in the Charger, the Charger Pins engage with these contact points.
Back view Philips Lifeline Logo Ingress Protection (IP) Rating GTIN Number FCC,IC code Refer to Instructions For Use Icon 0088483807XXXX FCC ID: BDZ7101MHB IC: 655C-7100MHB Product Barcode Applied Part Icon REF 300000012345 SN 1030148235 MDL 7150MHB 7100MHB YYYY-MM-DD Engineering Part Number Last 4 Digits of Serial Number Emmission Icon Serial Number Model Number Date of Manufacture Item 1 2 3 4 5 6 7 8 9 10 11 12 13 Note: Description For the 7000MHB, the Philips Lifeline Logo ID: BDZ7000MHB GTI
Determining your location In Alarm State, GoSafe is designed to help identify your location, at or away from home. However, you should always tell the Response Associate your exact location if you are able to do so. If you are unable to speak or describe your exact location, Lifeline will contact help to find and assist you where you are. Lifeline cannot guarantee that your location can be determined at all times.
What to expect when GoSafe detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected. While the fall may be detected in only a few seconds, the 30 second period is provided for users to “self-recover” from a fall if able. • If GoSafe detects that you have self-recovered from the fall, within approximately 30 seconds of a fall being detected, a Help Call will not be generated. • Do not attempt to stand if you feel unable to do so.
Warning: The AutoAlert fall detection technology does not detect every fall. Some movements may not register as a fall and would not be detected. Examples include, but are not limited to: • A gradual slide from a seated position - such as from a wheelchair. • Lowering oneself slowly to the ground • A fall from a height of less than 20 inches (0.5 meters) • Bracing the impact of a fall or interrupting the fall in-process, such as by holding-on to a piece of furniture during the fall.
While the AutoAlert technology is designed to generate very few false alarms, a fall detected alarm might occasionally occur when there was not a fall (i.e., a false alarm). This is considered normal operation. If this occurs, don’t panic. Allow the call to connect. A Response Associate will answer the call when it connects. Simply tell them that “No help is needed”, and confirm to them that you are OK. There are no additional charges for false alarms.
Air Travel Because it is a cellular communication device, GoSafe may interfere with aircraft communications while in normal Standby mode. For this reason, GoSafe has a Sleep Mode. Be sure to place it in Sleep Mode during air travel. Please see instructions for in Sleep Mode on page 54. The GoSafe Mobile Button can only place a Help Call when not in sleep mode, when it is sufficiently charged, and when the AT&T wireless network is available.
Button is now out of power and will shut down. Please charge your device as soon as possible”. It may take more than one hour to charge your Mobile Button if it reaches this point, but will not cause damage to the device.
wall switch, or power strips unless you can confirm that they are powered on. 2. Attach your Mobile Button to the charger. You will hear a chime and a voice prompt that says “I am now charging. My light will turn solid green when I am ready to use.” to acknowledge that you are charging. The Indicator Light will begin flashing green. 3. Charge until the light shines a steady green. 4. Remove from the charger. The green light will turn off, and the Mobile Button is ready to use. 5.
• Do not charge your Mobile Button while sleeping or bathing. • Battery life varies based on activity level, cellular signal strength in your area, battery age, and actual emergency use. Your GoSafe Mobile Button provides audible and visual reminders of when to charge. You should charge it when it indicates charging is needed. Depending on environmental conditions and your level of mobility, you will have to charge your GoSafe Mobile Button once every 5-7 days.
it to re-orient to its new location. To exit Sleep Mode, press the Help Button once and release it. Your Mobile Button will say: “Your Help Button is now ready to use. If you need help, please press your Help Button again”. This initial button press that wakes the Mobile Button out of sleep mode will not initiate a Help Call. If you need help in this instance, be sure to press the Help Button a second time. Caution You will not be able to send a Help Call when your GoSafe Mobile Button is in Sleep Mode.
During a mobile alarm, or if the Response Associate connects to your Help Button during an alarm at home, you can talk to a Response Associate using GoSafe’s microphone and speaker. For best results, hold the Mobile Button up and away from your chest when you are speaking. Maintain a minimum separation distance of 10 mm/ 0.394 inches when operating the device in this manner. 10mm is less than the thickness of your finger. • Your GoSafe Mobile Button should be worn while showering or bathing.
• Do not throw or toss the Mobile Button onto a bed, table, or other surface because it may interpret this as a fall and accidentally send a Help Call. • Your Mobile Button may be worn outside of or underneath your clothing depending on your preference. Regardless, it must always be worn as a pendant to help ensure proper function. • Your Mobile Button is safe to use while driving.
Alarms Communicator Alarms Introduction There are two types of alarms processed by the HomeSafe/GoSafe Communicator: • High Priority – Require immediate response (by the Response Center) • Medium Priority – Require prompt response (by the operator/user) Additionally, the Communicator also displays informational messages and confirmation alerts that notify you of conditions that need attention but do not qualify as alarm conditions (e.g. installation prompts).
When the device detects a Medium priority alarm: The Message button on the Communicator flashes yellow/orange. The operator must press the Message button to hear a recorded voice message describing the alarm condition and/or what to do about the alarm condition. Silencing Alarms Once a High Priority alarm is detected, it cannot be silenced. Lowering the volume slider on the Communicator will lower the volume of the voice prompts played, but the alarm messages will still play.
The Communicator self-cancels certain Medium Priority alarms if the cause of the alarm is corrected, shutting off the flashing message LED.
When the device detects a Medium priority alarm: The light on the GoSafe Mobile Button flashes orange, the device may play a sound and/or a recorded voice message. Silencing Alarms Once a High Priority alarm is detected, it cannot be silenced. Medium Priority alarms play a sound and possibly a recorded voice message once upon detection of the alarm, but the light flashes until the alarm condition is corrected.
Alarm Descriptions/Summary Tables The following tables summarize all of the Communicator High and Medium priority alarms and Informational messages (Supervision/Check-in alarms). Help Needed (High Priority) Alarms The HomeSafe/GoSafe Communicator and Help Button alarms described below are User-initiated High priority alarms designed to let the Response Center know that the User needs assistance.
HELP NEEDED End Device (7000PHB/7000PHW/7000AHB/7000MHB/ 7100MHB) in range of Communicator Alarm Event Description Help Alarm initiated by User pressing the Button on the End Device Priority High Device Action Operates normally Alarm Event Reported/Displayed Locally? Yes. Upon pressing the button on the End Device a Help Signal is sent to the Communicator. When the Communicator receives and acknowledges the signal, the indicator on the End Device / Help Button flashes red.
HELP NEEDED End Device (7000MHB/7100MHB) out of range of Communicator/ no Signal Strength Alarm Event Description Help Alarm initiated by the User pressing the button on the End Device or by the End Device detecting a fall; and the AT&T wireless network is unavailble. Then a Warning Message is displayed. Priority High Device Action The Help Alarm Signal will be sent to the Response Center once the connection to the AT&T wireless network is re-established. Alarm Event Yes.
HELP NEEDED Fall Detected End Device (7000MHB/7100MHB) out of range of Communicator Alarm Event Description Help Alarm initiated by the End Device detecting a fall. Priority High Device Action Operates normally Alarm Event Reported/ Displayed Locally? Yes. When the GoSafe Mobile Button has detected a fall, it plays a Voice Message and its LED flashes red. Alarm Event Reported to Lifeline? Yes.
LOW BATTERY + ac Power Lost Communicator (7200C/7000L) Alarm Event Description When the charge level of the Communicator backup battery is low (less than 4.88V) AND the Communicator has lost ac power, a Warning Message is displayed Priority Medium Device Action Operates normally under battery power until battery is depleted Alarm Event Reported/Displayed Yes. The Message Button on the Communicator flashes yellow-orange. A Voice Message plays upon pressing the Message Button.
LOW BATTERY End Device (7000PHB/7000PHW/7000AHB/7000MHB/7100MHB) Alarm Event Description When the capacity / life of the Help Button battery has diminished, a Warning Message is displayed Priority Medium Device Action Operates normally until battery is depleted Alarm Event Reported/Displayed Locally? Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button. Alarm Event Reported to Lifeline? Yes. A silent Maintenance Signal is sent to the Response Center by the Communicator.
DEPLETED BATTERY End Device (7000MHB/7100MHB) Alarm Event Description When the charge level of the GoSafe Mobile Button rechargeable battery is critically low (below 3.7V), a Warning Message is displayed. Priority Medium Device Action Operates normally until the battery is fully depleted. Alarm Event Reported/ Displayed Locally? Yes. GoSafe Mobile Button LED flashes orange, plays single sound/tone, and a Voice Message.
Software Failure End Device (7000PHB/7000PHW/7000AHB/7000MHB/7100MHB) Alarm Event Description In the event that a device senses it has a Software Error, a Warning Message is displayed Priority Medium Device Action May have limited operation, depending on the failure Alarm Event Reported/Displayed Locally? Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button. Alarm Event Reported to Lifeline? Yes.
NO SIGNAL STRENGTH - Communicator (7200C) Alarm Event Description In the event that the Communicator loses its connection to the AT&T wireless network for a period of more than 2 minutes continuously, a Warning Message is displayed. Priority Medium Device Action Any alarms generated will be sent to the Response Center once connection to the AT&T wireless network is established Alarm Event Reported/Displayed Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.
SUPERVISION FAILURE (7000PHB/7000PHW/7000AHB/ 7000MHB/7100MHB) Alarm Event Description End Devices periodically check-in to the Communicator. If the Communicator has not received a check-in from the End Devices for a week, then a silent alarm is sent to the Response Center Priority N/A Device Action Operates normally Alarm Event Reported/Displayed No visual or audible alarm is generated by the devices. Locally? Alarm Event Reported to Lifeline? Yes.
Priority of Device Error Alarms The Communicator plays messages in the priority order shown in the table below separated when multiple fault conditions are active simultaneously and the Message button is pressed. Fault Condition Audio Message Wireless connection lost / No Wireless Signal “ Unfortunately, the signal strength in this location is not strong enough. Move your Communicator to a different location.
Safety and Regulatory Compliance IEC regulations The HomeSafe/GoSafe Help Buttons and Communicator comply with the relevant National and International standards listed in the Technical Section. They are classified as medical electrical (ME) equipment in the US according to the FDA product classification. According to Health Canada they are not classified as medical devices. They fall under the Canada Consumer Product Safety Act.
FCC Notice to Users FCC Regulations The 7000L Communicator (landline) has been registered with the U.S. Federal Communications Commission (FCC) in accordance with Part 15 and Part 68. Notice The FCC requires that the 7000L Communicator be connected to the nationwide telephone network through a modular telephone jack (USOC RJ11C, RJ11W, RJ14 or RJ31X). This equipment may not be used with coin telephone lines or party lines.
Interference Information: FCC Rules Part 15 HomeSafe/GoSafe FCC Regulations The HomeSafe/GoSafe devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) Device may not cause harmful interference 2) Device must accept any interference received, including interference that may cause undesired operation. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc.
ACTA (Administration Council for Terminal Attachments) Information The 7000L Communicator complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of the Communicator is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Class B digital device notice This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS210. Cet appareil numérique de la classe B est conforme à la norme NMB-003, CNRGen et CNR-210 du Canada. Caution If the above diagram is not used, the 7000L Communicator cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.
connect to an emergency help call service. The HomeSafe Personal Help Button (7000PHB) can be worn as a pendant or a wristband (7000PHW) and must be activated manually. The HomeSafe AutoAlert Button (7000AHB) and GoSafe Mobile Button (7000MHB/7100MHB) are worn as pendants and are capable of detecting certain types of falls or being activated manually.
Changes and/or additions to the product should only be carried out by Philips Lifeline or by third parties expressly authorized by Philips Lifeline to do so. Warning Changes and/or additions to the product that are carried out by persons without the appropriate training and/or using unapproved spare parts may void the warranty.
Safety Warning Maintenance & faults: If any part of the product is known (or suspected) to be defective or wrongly adjusted, DO NOT USE the product until a repair has been made. Operation of the product with defective or wrongly adjusted components could expose the user or the patient to safety hazards. Safety awareness: Do not use this product for any application until you read and understand the safety information, safety procedures and emergency procedures contained in this SAFETY section.
• Use of this product in an environment for which it was not designed can lead to fire or explosion. Caution Portable and Mobile Phones: Portable and mobile RF communications can affect the HomeSafe /GoSafe devices. Use caution when using such communication devices within the specified range of the devices.
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. SECURITY and PRIVACY-related controls that are supported by the 7100 MHB: • The 7100 MHB Device is sealed.
Latex These products do not contain natural latex rubber or dry natural rubber in user or operator accessible areas. Passing the product on to another user (excludes GoSafe Mobile Button) This product cannot be passed to another user by an existing user. In the event an existing user wishes to end their service, they must return the devices to Philips Lifeline or their representative.
• IEC 60601-1-8, 2nd Edition (2006), `Collateral standard: General requirements, tests and guidance for alarm systems in medical electrical equipment and medical electrical systems’ • IEC 60601-1-11, 2nd Edition (2015) `Collateral standard: Requirements for medical electrical equipment and medical electrical systems used in the home healthcare environment’ • ISO 10993-1 Biological evaluation of medical devices – Part 1: Evaluation and testing (Biocompatibility) • ISO 14971, 2nd Edition (2007), `Medical devi
For compliance to UL 1637 for U.S. installations only: A clear, plastic power supply retaining strip is provided in the packaging with this system. Its purpose is to prevent the home communicator power supply from accidentally pulling out of the ac wall outlet under force. To use: 1. Plug the home communicator power supply into the outlet you select to power your system, following the instructions and precautions herein. 2.
Environmental – 7000L Communicator Operating Storage Temperature 32°F (0°C) to 122°F (50°C) -4°F (-20°C) to 158°F (70°C) Relative Humidity 10% to 90% (non-condensing) Electrical Wireless Communicator (7200C), Landline Communicator (7000L) ac Voltage Source[1] (Vac) 100-240 Vac, 50/60 Hz, 0.5 A (Power Supply Input) dc Power Source (Vdc) 4.8 Vdc, 2000mAH[2], Nickel Metal Hydride Battery (Rechargeable[3] Internal Battery) 12 Vdc, 1.
HomeSafe AutoAlert Button (7000AHB) ac Voltage Source[1] (Vac) N/A dc Power Source (Vdc) 3.6 Vdc, 1200mAh[2], Lithium-thionyl chloride (LiSOCl2) Primary Battery Type of Protection Against Electric Shock Class II Degree of Protection Against Electric Shock Type BF Applied Part Degree of Protection Against Ingress of Water Water Resistant (1 meter, for 30 Minutes), IPX7 Mode of Operation Continuous GoSafe Mobile Buttons (7000MHB/7100MHB) ac Voltage Source[1] (Vac) N/A for 7000MHB/7100MHB.
Product Disposal – Environmental Requirements Introduction Philips Lifeline is committed to protecting the natural environment, and to helping to provide for the continued safe and effective use of this product, through proper support, maintenance and training. Therefore Philips products are designed and manufactured to comply with relevant guidelines for environmental protection. As long as the product is properly operated and maintained, it presents no environmental risks.
Electromagnetic Compatibility – EMC Medical electrical equipment can either generate or receive electromagnetic interference. The HomeSafe/GoSafe devices have been evaluated for electromagnetic compatibility (EMC) with the appropriate accessories according to IEC 60601 collateral standard IEC 60601-1-2:2007, IEC 6060-1-2:2014 (7200C model), the international standard for EMC for medical electrical equipment.
Warning Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the 7200C and 7000L devices. Otherwise, degradation of the performance of this equipment could result.” EMC Informational Tables Table 1 – Guidance and Manufacturer’s Declaration – Emissions The HomeSafe/GoSafe devices are intended for use in the electromagnetic environment specified below.
Table 2 – Guidance and Manufacturer’s declaration – Immunity The HomeSafe/GoSafe devices are intended for use in the electromagnetic environment specified below. The customer or user of the HomeSafe/GoSafe should ensure that it is used in such an environment.
Immunity Test EN/IEC 60601 Test Level Compliance Level Voltage dips, short interruptions and voltage variations on power supply input lines EN/ IEC 61000-4-11 <5% UT (>95% dip in UT) for 0.5 cycle. 40% UT (60% dip in UT) for 5 cycles. <5% UT (>95% dip in UT) for 0.5 cycle. 40% UT (60% dip in UT) for 5 cycles.
Immunity Test EN/IEC 60601 Test Level Compliance Level Conducted RF EN/IEC 61000-4-6 3 Vrms 150 kHz to 80 MHz 3 Vrms Radiated RF EN/IEC 61000-4-3 10 V/m 80 MHz to 2.5 GHz 6Vrms in ISM and Amateur Radio Bands 10 V/m 80 MHz - 2.7 GHz 80 % AM 1 kHz and proximity fields (7200C) Electromagnetic Environment – Guidance D=1.17√P D=0.35√P 6Vrms in ISM 80 to 800 MHz and Amateur Radio Bands D=0.70√P 800 MHz to 2.5 GHz D=0.6√P 800 MHz to 2.
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies. NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people. (a) Field strengths from fixed transmitters, such as base stations for radio (cellular/ cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy.
Table 4 – Recommended* Separations Distances between Portable and Mobile RF Communications equipment and HomeSafe/GoSafe devices The HomeSafe/GoSafe are intended for use in the electromagnetic environment in which radiated disturbances are controlled.
Symbols Symbol Description Symbol for dc (direct current) power. Polarity symbol. Indicates that the center (tip) of the output plug is Positive (+) and the barrel of the output plug is Negative (-). The power supply efficiency performance is Level 5, indicating a high standard in use efficiencies and no-load power consumption. Symbol to indicate for indoor use only. The CE Mark is a conformity symbol for European countries. The symbol stands for Conformité Européenne.
Device is protected against the effects of continuous immersion in water (up to 1 m of submersion for a maximum of 30 minutes). Type BF Applied Part Consult accompanying instructions for use. Symbol for non-ionizing radiation. Indicates that the device(s) include(s) RF transmitters. Indicates the device manufacturer. Indicates the date when the device was manufactured. Use by Date. Indicates the manufacturer’s batch code so that the batch or lot can be identified.
Agency Submission File Questions? Call 1-800-635-6156
Questions? Call 1-800-635-6156 Agency Submission File 99
© 2019. All rights reserved. Signal range may vary due to environmental factors. P/N 300004479311 Rev. A Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.
