User's Manual

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2. The Lifeline Response Center will answer the call.
A Personal Response Associate will speak to you through the phone’s
built-in speaker and microphone. If you are using the optional Voice
Extension, you will hear the Personal Response Associate’s voice from
both the phone base and the Voice Extension, and your voice will be
picked up by either one of the units.
You can also use your handset to communicate with the Personal
Response Associate. Press the Talk key on the handset and speak into it
as you normally would.
If you cannot speak or if you cannot be heard, the Personal Response ?
Associate will try calling you back. If you cannot answer the phone or if the
Personal Response Associate cannot hear you, help will be sent to your home.
3. The Lifeline Response Center will listen to you and send help if needed.
The Personal Response Associate will speak with you and send the
help you want. If you are unable to speak or if the Personal Response
Associate cannot clearly hear you, Responders will be called in the order
that you listed them when you signed up with Lifeline. If you accidently
press your Lifeline Help Button, just tell the Personal Response Associate
that you are okay.
4. Lifeline will send help.
If needed, Lifeline will contact your Responders until they reach
someone who is available to help you. If Lifeline cannot reach any of
your Responders, they will dispatch emergency services to your home.
5. At your request, Lifeline will remain on the line with you until
help arrives.
6. Once your Responder or emergency services arrive, they will press
the blinking Reset button to indicate that help has arrived.
The Personal Response Associate will contact the household to see if
additional assistance is needed.
7. Once help is provided, Lifeline will contact your People to Notify to
let them know that you needed help.