Collateral Standards for the Philips Lifeline Cordless Phone Communicator IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2.
IMPORTANTES MESURES DE SÉCURITÉ Industry Canada (IC): Certaines mesures de sécurité doivent être prises pendant l’utilisation de material téléphonique afin de réduire les risques d’incendie, de choc électrique et de blessures. En voice quelquesunes: 1. Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une baignoire, d’un lavabo, d’un évier de cuisine, d’un bac à laver, dans un sous-sol humide ou près d’une piscine. 2.
Philips Lifeline Cordless Phone Communicator User’s Manual
Important Phone Numbers List of My Responders and People to Notify: Responders are people whom Lifeline will call in case of an emergency. People to Notify are people who will be notified that you required help but who are not involved in coming to your assistance. Please see page 6 for more information.
Contents Welcome......................................................................................... 1 Chapter 1: Lifeline Service Getting Started................................................................................................................................4 Lifeline Help Button......................................................................................................................4 Responders and People to Notify............................................................
Chapter 7: Charging the Handset Low Battery Message................................................................................................................32 Recharging the Handset..........................................................................................................33 Chapter 8: Adjusting the Volume Ringer Volume...............................................................................................................................36 Speaker Volume..........................
Welcome Thank you for choosing Philips Lifeline. We are leaders in the medical alert industry, having served more than 6 million people since 1974. We are committed to developing innovative products that help people maintain their independence. We strive to develop products that are attractive, practical, and easy to use. You’ll find that your new Philips Lifeline Cordless Phone Communicator provides access to our reliable medical alert service and also delivers great features for your everyday phone use.
2 Lifeline Service
Chapter 1 Lifeline Service Topics described in this chapter include: Getting Started........................................................................................... 4 Lifeline Help Button.................................................................................. 4 Responders and People to Notify..........................................................
Getting Started The Quick Start Guide, included in the box, provides simple, step-by-step instructions on how to set up your equipment and test the coverage range of your Lifeline Help Button. If you have any questions, please contact Lifeline. Lifeline Help Button Your Lifeline Help Button provides a direct connection to Lifeline and allows you to summon assistance 24 hours a day, 7 days a week. When you press your Lifeline Help Button, it transmits a signal to your Lifeline Cordless Phone.
• Test your Lifeline Help Button every month by pressing it and placing a check-in call to the Lifeline Response Center. See page 22 for instructions. • Do not remove the label on the back of your Lifeline Help Button. The label ensures that your Lifeline Help Button remains waterproof. If the label is removed, peeling off, or damaged in any way, please contact Lifeline. • Do not put your Lifeline Help Button through the clothes washer, dryer or dishwasher.
Responders and People to Notify As a Lifeline subscriber, you should identify one or more people who will agree to respond in the event of an incident. These are called Responders. Typically, Responders are family members, friends or neighbors who are nearby and can come to assist you. Often, there are other people who are not available to assist you but who would like to know that you needed assistance. These could be family members in another area or healthcare professionals who are involved in your care.
Chapter 2 Your Lifeline Cordless Phone Topics described in this chapter include: Phone Base.................................................................................................. 8 Cordless Handset....................................................................................12 Voice Extension........................................................................................ 14 Additional Handset with Charger........................................................
Phone Base As the heart of your system, the phone base has several functions. First and foremost, it is your Lifeline Communicator, which means that it receives the signal when you press your Lifeline Help Button and automatically calls Lifeline. Additionally, it is the speaker and microphone you use to communicate with the Personal Response Associate. It is also the base and charging station for your handset. Find button Press Find to locate your handset by making it beep.
Power indicator A green light indicates that the phone is on. Speaker button Press Speaker to make or receive a hands-free call or to terminate a call. Charge indicator An orange light indicates that the handset is being charged. LCD display This easy-to-read display shows information about your phone calls and the status of the Lifeline Cordless Phone.
Phone Base, Side View Off - me u Vol Max + x Ma Off Help button Press Help to send a Help Call to the Lifeline Response Center. Speaker volume switch This controls the volume of the speaker on the phone base. Ringer volume switch This controls the volume of the ring on the phone base.
Phone Base, Back View Phone cord jack This is used to connect the phone to a jack on the wall. Power switch This allows the Lifeline Cordless Phone to be turned on or off. Phone accessory jack Answering machines or other phone accessories are plugged in here. Power cord jack/plug This is used to connect the phone to an electrical outlet on the wall.
Cordless Handset, Front View The handset allows you to place or receive calls within and around your home. But remember, it is not a cellular phone, so it will not work away from your home. Earpiece Talk button Press Talk to make, answer or terminate a call. Redial button Press Redial to call the most recently dialed number. Hold button Used for Call Waiting, Hold is pressed to put one call on hold and answer a second incoming call.
Off Max Cordless Handset, Back View Ringer volume switch This controls the volume of the ring on the handset. Earpiece volume switch This controls the volume of the earpiece. Belt clip connectors Belt clip The belt clip attaches to the back of the handset.
Voice Extension, Front View The Voice Extension provides another speakerphone from which you can speak with Lifeline or anyone else. Ideal for large and multi-floor homes, it has a microphone to pick up your voice and a speaker so you can clearly hear the other party. ?? This is an optional item. If you would like to order the Voice Extension, please contact Lifeline. Speaker volume switch This controls the volume of the speaker on the Voice Extension.
Voice Extension, Back View - Volume + Power cord jack/plug This is used to connect the voice extension to an electrical outlet on the wall. Power switch This allows the Voice Extension to be turned on or off.
Additional Handset with Charger Many of our subscribers enjoy the convenience of having an additional handset elsewhere in the home. This allows you to keep the handsets charging and available in two locations. ?? This is an optional item. If you would like to order an additional handset with charger, please contact Lifeline. + Volume Talk 1 2 4 5 7 8 * 0 Red ia 3 6 9 # l Hold Cha rge Charge indicator An orange light indicates that the handset is being charged.
Chapter 3 Calling for Help Topics described in this chapter include: Calling for Help........................................................................................
Calling for Help Hello, Mrs. Smith. Do you need help? If you need help, press your Lifeline Help Button or press the Help button on the side of the phone base. You will hear beeping and the Speaker button will start blinking red. ?? If you are on a telephone call and need help, press your Lifeline Help Button to end the call and automatically send a Help Call. 1. The phone calls the Lifeline Response Center.
2. The Lifeline Response Center will answer the call. A Personal Response Associate will speak to you through the phone’s built-in speaker and microphone. If you are using the optional Voice Extension, you will hear the Personal Response Associate’s voice from both the phone base and the Voice Extension, and your voice will be picked up by either one of the units. You can also use your handset to communicate with the Personal Response Associate.
20 Monthly Check-in Call
Chapter 4 Monthly Check-in Call Topics described in this chapter include: Check-in Call............................................................................................22 Check-in Reminder..................................................................................
Check-in Call Lifeline wants you to check in every month to confirm that your phone and your Lifeline Help Button are working normally. Many people find it helpful to select the date of their birthday to make their monthly checkin call. For example, if your birthday is January 8th, you might make your check-in call on the 8th day of every month. ?? The monthly check-in call is the ideal time to tell Lifeline about any changes to your health or contact information. 1.
Chapter 5 Making Telephone Calls Topics described in this chapter include: Making Calls with the Handset.............................................................24 Making Calls with the Phone Base.......................................................24 Switching Between the Handset and the Phone Base.....................25 Redialing Calls...........................................................................................
Making Calls with the Handset With the handset, you can make calls from any location in your home. To make a phone call using the handset: 1. Press the Talk button on the handset. The Talk button will light up and you will hear a dial tone through the earpiece. 2. Dial the number you want to call. You can press the keys either on the handset or on the phone base. Once all the numbers have been dialed, your call will be placed. 3. When you have finished your call, press the Talk button again to hang up.
Switching Between the Handset and the Phone Base During a call you can easily switch between the handset and the phone base. If you have made a call with the phone base and want to switch to the handset: • Press the Talk button on the handset. There will be a very short delay while the call is switched. Continue your call using the handset. If you have made a call with the handset and want to switch to the phone base: • Press the Speaker button on the phone base.
26 Answering Telephone Calls
Chapter 6 Answering Telephone Calls Topics described in this chapter include: Answering Calls with the Handset......................................................28 Answering Calls with Your Lifeline Help Button.............................28 Answering Calls with the Phone Base................................................29 Caller ID....................................................................................................29 Call Waiting.........................................................
Answering Calls with the Handset If the handset is off the phone base, it will ring and the Talk button will start blinking when there is an incoming call. If you subscribe to Caller ID through your telephone service provider, the caller’s name and number will be displayed on the handset. If you do not have Caller ID, then “Caller Unknown” will be displayed. To answer a call with the handset: 1. Press the Talk button and begin conversation. The Talk button will stop blinking but still be lit up. 2.
Answering Calls with the Phone Base You can answer a call and have a hands-free conversation using the phone base. When there is an incoming call, the phone will ring and the Speaker button will start blinking. If you subscribe to Caller ID through your telephone service provider, the caller’s name and number will be displayed. If you do not have Caller ID, then “Caller Unknown” will be displayed. To answer a call from the phone base: 1. Press the Speaker button and begin your conversation.
Call Waiting You can put one call on hold and answer a second incoming call by pressing the Hold button. There is a Hold button on both the phone base and the handset. ?? Call Waiting is a service offered by many telephone companies. If you are on a call and have Call Waiting, you will hear a tone when a second call comes in. 1. When you hear the Call Waiting tone, ask the person you are talking with to please hold on. 2. Press the Hold button.
Chapter 7 Charging the Handset Topics described in this chapter include: Low Battery Message..............................................................................32 Recharging the Handset.........................................................................
Low Battery Message The handset has a rechargeable battery that arrives charged. When fully charged, it provides up to 6 hours of talk time or 96 hours of standby time before it requires recharging. Your Lifeline Cordless Phone will automatically test the battery power in the handset and inform you when the handset battery needs to be recharged. If the battery needs to be recharged: • The yellow Reset button will start blinking. • “Handset Battery Low” will be displayed on the phone base.
Recharging the Handset To recharge the handset, place it in the phone base cradle or in the optional charger. When this is done: • You will hear a beep. • The orange charge indicator on the phone base or the optional charger will light up. • “Handset Charging” will be displayed on the phone base and the handset. It can take up to 15 hours to fully charge a completely discharged handset battery. ?? It is a good idea to place the handset on the phone base or the optional charger each night.
34 Adjusting the Volume
Chapter 8 Adjusting the Volume Topics described in this chapter include: Ringer Volume..........................................................................................36 Speaker Volume........................................................................................
Ringer Volume You can adjust the volume of the ringer on both the phone base and the handset. The ringer volume switch is indicated by a bell symbol and has three positions: Off, Standard and Maximum. • To set the ring as loud as possible, move the switch to Max. • To set the ring to a standard volume, move the switch to the middle position. • To turn off the ringer, move the switch to Off. Off Max ?? If you turn off the ringer volume, your phone will not ring for an incoming phone call.
Speaker Volume You can adjust the volume of the speaker on the phone base, handset and optional Voice Extension. The speaker volume control is a sliding switch, indicated by the word “Volume.” • To make the volume louder, slide the control towards “+.” • To make the volume softer, slide the control towards “–.
38 Tips and Techniques
Chapter 9 Tips and Techniques Topics described in this chapter include: Finding the Handset.................................................................................40 Attaching the Belt Clip to the Handset..............................................40 Adjusting Your Lifeline Help Button Neck Cord.............................41 Cleaning......................................................................................................42 Turning On Enunciated Dialing...............................
Finding the Handset To locate your handset, press the Find button on the phone base. The handset will start to beep and will continue beeping for up to 5 minutes. Once you have located the handset, press any key on it to stop the beeping. ?? The handset will not beep if it is in the optional charger or if the handset battery has completely discharged. Attaching the Belt Clip to the Handset The belt clip attaches to the back of the handset and allows you to hang the handset from your belt or pocket.
Adjusting Your Lifeline Help Button Neck Cord To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders. Help Button not actual size – enlarged to show detail. To lengthen: Pull one strand of the neck cord while sliding the tab to the back. Repeat on the other side.
Cleaning Lifeline Help Button Your Lifeline Help Button is completely waterproof, so you can submerge it in warm water for easy cleaning. But first, please turn off your Lifeline Cordless Phone to avoid sending a false Help Call. 1. Move the power switch on the back of the phone base to the OFF position. 2. Wash your wrist strap or adjustable neck cord with a mild liquid dishwashing detergent. 3.
Phone Base and Handset You should keep your equipment free of dust by occasionally wiping it with a soft cotton cloth. If additional cleaning is required, you should first turn off the power and then disconnect the cords from the wall. This will prevent false button presses and possible damage to the equipment. 1. Slide the power switch to the OFF position and unplug the power cord from the electrical outlet. Unplug the telephone cord from the wall jack. 2.
Turning On Enunciated Dialing Your Lifeline Cordless Phone has the ability to announce each number as it is pressed. With this feature, you can be sure that you are dialing correctly. To turn the enunciated dialing feature on or off, please follow these instructions: To turn ON enunciated dialing: 1. Press these keys on the phone base: “# # 051#.” 2. The display will show: “# # 051# Voice Keys On.” 3. After 10 seconds, the phone will return to its normal state and “Ready” will be displayed. 4.
Chapter 10 Reference Topics described in this chapter include: Troubleshooting.......................................................................................46 Equipment Service...................................................................................48 Batteries.....................................................................................................49 Safety Information...................................................................................
Troubleshooting If you have any questions about your Lifeline Cordless Phone, Lifeline Help Button or other aspects of the Lifeline Service, please press your Lifeline Help Button, press the Help Button on the side of your phone base or call Lifeline. Blinking Reset Button Your Lifeline Cordless Phone automatically tests the system on a regular basis. If a problem is identified, the Reset button on the phone base will start to blink. To find out what is wrong, press the Reset button.
Phone Base Display Handset Display Press Reset and You Will Hear... Time to Test Your Lifeline Time to Test Your Lifeline Time to test your Lifeline. Press your Lifeline Help Please press the Lifeline Button to perform your button that you are monthly check-in. wearing. Thank you. This is a recording. Handset Battery Low Handset Battery Low Your handset battery is low. Please place in charger. Return the handset to the phone base or optional charger to charge battery.
Indicator Lights The lights on the phone base, handset, optional charger, and optional Voice Extension indicate the current status of the system. Please refer to the table below. Indicator Light Location Status What It Means Green Power Indicator Phone Base, Voice Extension ON The power cord is connected properly and power is being provided. Blinking There is no power but the backup battery is okay.
Batteries The phone base, handset and Voice Extension all contain batteries that are factory installed. The battery status of the phone base and Voice Extension is automatically tested on a regular basis. The Voice Extension battery should last up to eighteen months, while the phone base battery should last up to thirty six months, depending on usage. If either battery needs to be replaced, the yellow Reset button on the phone base will start to blink.
Safety Information • The phone base, additional handset and optional Voice Extension must be placed in an indoor living area. • Take care not to block the microphone hole located on the bottom of the phone base and the optional Voice Extension. For example, do not place them on a tablecloth or padded surface. • Make sure that you do not plug your equipment into an electrical outlet that is controlled by a wall switch, because someone could accidentally turn off the power.
Chapter 11 Frequently Asked Questions Topics described in this chapter include: Lifeline Service..........................................................................................52 Your Lifeline Cordless Phone................................................................54 Calling for Help........................................................................................56 Monthly Check-in Call............................................................................
Lifeline Service What if I move to a different home or apartment? We can transfer your service to your new or second home. Just give Lifeline a few weeks’ notice to make the change. Please contact Lifeline to arrange this. What if I spend part of the year in another home? We can transfer your service for the time you are at your other home. Just give Lifeline a few weeks’ notice to make the change. Please contact Lifeline to arrange this.
Can two people in the same household both have the Lifeline Service? Yes, please contact Lifeline for more information. Can I have more than one Lifeline Help Button for myself? No, we have learned that subscribers are best served by having one Lifeline Help Button. Can I wear my Lifeline Help Button in the shower or bath? Yes, the Lifeline Help Button is completely waterproof and should be worn at all times.
Your Lifeline Cordless Phone Will the phone work during a power outage? Your Lifeline Cordless Phone has battery backup power, which means that it can function during a power outage, provided that your phone service is working. It will provide up to 30 hours of backup power for Help Calls and up to one hour for regular phone calls. For further information, please refer to page 49.
Do I need to change batteries? Lifeline will contact you when the battery in the phone base needs to be replaced. If the handset or Voice Extension cannot take a charge, please contact Lifeline. Is there a difference between the Help Button on the phone base and my Lifeline Help Button? No, they will both place calls to the Lifeline Response Center when pressed.
Calling for Help What happens if I make a Help Call and the Lifeline Response Center can’t hear me? The Personal Response Associate will probably be able to hear you through the highly sensitive microphone. However, if you cannot be heard or if you cannot speak, Lifeline will place another call to your home. If no one answers, help will be sent quickly. Do I use the Lifeline Help Button to speak with Lifeline? No, the Lifeline Help Button is not a microphone. You do not speak into it.
Answering Telephone Calls Why is the Talk button on the handset blinking? Why is the Speaker button on the phone base blinking? You have an incoming phone call. If you do not hear a telephone ring, please check the volume level on the phone base and the handset. Why does the display say “Caller Unknown”? You have an incoming call, but you do not have Caller ID service. Why does the display say “Private Caller”? You have Caller ID, but the caller has requested that his/her information not be displayed.
Charging the Handset How can I be sure that the handset is charged? If “Ready” is displayed on the handset, then it is charged and ready for use. If the handset battery needs to be recharged, “Low Battery” will be displayed on the handset, and the yellow Reset button on the phone base will start blinking. Why isn’t the handset recharging? Make sure that the handset is correctly positioned in the phone base cradle or the optional charger.
Chapter 12 Regulatory Compliance Topics described in this chapter include: FCC and Canadian ACTA Regulations................................................60 Requirements for the United States...................................................60 Requirements for Canada......................................................................
FCC and Canadian ACTA Regulations Your Philips Lifeline Cordless Phone Communicator has been registered with the U. S. Federal Communications Commission (FCC) and the Canadian Administration Council for Terminal Attachments (ACTA), in accordance with Part 15 and Part 68. Requirements for the United States Notice The FCC requires that you connect your Lifeline Cordless Phone to the nationwide telephone network through a modular telephone jack (USOC RJ11C, R J11W or RJ14).
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Rights of the Telephone Company If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
ACTA (Administration Council for Terminal Attachments) Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Network Service Provider’s Facilities Customer Premises Equipment and Wiring Computer RJ31X Jack Alarm Dialing Equipment Unused RJ-11 Jack Telephone Line Telephone Network Demarcation Point Unused RJ-11 Jack Fax Machine Telephone Answering System Telephone Caution: If the above diagram is not used, this equipment cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.
Requirements for Canada Department of Communications — Government of Canada Notice The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction.
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Rights of the Telephone Company If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
ACTA (Administration Council for Terminal Attachments) Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Network Service Provider’s Facilities Customer Premises Equipment and Wiring Computer RJ31X Jack Alarm Dialing Equipment Unused RJ-11 Jack Telephone Line Telephone Network Demarcation Point Unused RJ-11 Jack Fax Machine Telephone Answering System Telephone Caution: If the above diagram is not used, this equipment cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.
Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.ca P/N 0940597, Rev. 03 © 2009. All rights reserved. Signal range may vary due to environmental factors.
