User's Manual
WHO IS COVERED?
The original subscriber is covered. Please keep a copy of the original
monitoring agreement to obtain warranty service.
WHAT IS COVERED?
The Life Alert
®
HELP PERS is warranted to be free from defects in materials
and workmanship. The Life Alert
®
HELP PERS is not guaranteed to contact
emergency services in all instances.
HOW TO OBTAIN WARRANTY SERVICE
In the unlikely event you require warranty assistance, please telephone
1-800-977-4435. A customer service representative will attempt to
troubleshoot the problem or, if needed, will provide you with a return
authorization code and mailing instructions. You will send your equipment
and the original sales invoice, postage paid, to Life Alert®. Life Alert®, at its
sole discretion, will repair or replace your equipment with a new, renewed,
or comparable equipment at no charge to you. The Life Alert® HELP PERS
can only be factory-serviced by Life Alert. All Life Alert equipment contains
batteries that can only be replaced by Life Alert in the factory. Battery
performance may vary depending upon conditions concerning charging,
discharging, temperature, and other factors. Immediately report any
system failures or lost equipment.
WHAT IS THE WARRANTY PERIOD?
The warranty begins on the date you received your Life Alert
®
HELP PERS
and lasts for as long as you are a current monitored Life Alert
®
subscriber.
The warranty on any replacement product expires whenever the warranty
on the original product expires.
WHAT IS EXCLUDED?
Your warranty does not cover: product damaged by misuse, accident,
unauthorized repair, or other causes not within the control of Life Alert®,
Inc. The products and systems described in this manual are compatible
only with the components described herein and cannot be used in
combination with any other products or components unless such other
products or components are expressly recognized as compatible by Life
Alert. Reception problems caused by signal conditions or cable or antenna
systems outside the Life Alert® HELP PERS are also excluded.
LIFE ALERT
®
, INC. MAKES NO OTHER WARRANTY EXCEPT AS
SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD.
LIABILITY LIMITATIONS
YOUR EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS STATED ABOVE. AS STATED IN THE
SUBSCRIBER MONITORING AGREEMENT, IN NO EVENT WILL
LIFE ALERT
®
EMERGENCY RESPONSE, INC. BE LIABLE TO ANY
PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ARISING FROM OR RELATING TO ANY USE
OF ANY LIFE ALERT
®
EQUIPMENT, INCLUDING DAMAGES FOR
PERSONAL INJURY OR DAMAGES TO PROPERTY. HOWEVER
OCCASIONED, LIFE ALERT
®
, INC.’S LIABILITY WILL IN NO EVENT
EXCEED THE INITIAL SETUP FEE OF THE EQUIPMENT. ANY
LAWSUIT OR OTHER ACTION AGAINST LIFE ALERT
®
, INC. IN
CONNECTION WITH THE EQUIPMENT MUST BE FILED WITHIN
ONE YEAR FROM THE DATE OF THE EVENT THAT CAUSED
THE LOSS, DAMAGE OR LIABILITY. PLEASE REFER TO YOUR
SUBSCRIBER MONITORING AGREEMENT FOR MORE DETAILS
ON LIABILITY LIMITATIONS.
Some states or provinces do not allow for the exclusion of incidental
or consequential damages, so the above exclusion may not apply
to you. Depending on your state or province, you may have other
rights or remedies.
Warranty Provisions
Liability Information
7
Cellular Communications
Important information regarding your Console communications.
Your Life Alert system performs the two-way voice cellular communication with the Life Alert Monitoring Center
through the Console, not through the Pendant directly. You understand that the while the Pendant button has a
built-in microphone and speaker, it is not a cellular device. The maximum separation (range) of the equipment,
under open eld test conditions, is 1,000 feet. This range may be signicantly reduced when the equipment is
installed in a typical home. Actual distance will vary with installation and environment. Life Alert’s published
range should be used for comparative purposes only. Due to variations in building construction and other
conditions, the actual range may be signicantly less. Neither the Console nor the Pendant have GPS/location
services capabilities, and therefore cannot be used to determine a user’s location via signal transmission.
Signals sent by wireless sensors or controllers may be blocked or reected by metal before they reach the
receivers. Even if the signal path has been recently checked during a weekly test, blockage can occur if a
metal object is moved into the path. Cellular communications are affected by a number of factors outside
the control of Life Alert and may be impaired or blocked by building construction style, building materials,
atmospheric conditions (i.e. weather), distance from transmitter to receiver, surrounding terrain, battery levels,
signal strength, cellular network traffic, cellular tower condition and interference from other cellular devices.
You also understand that cellular based solutions rely on third party services from wireless service providers
such as, AT&T, that are not controlled by Life Alert or its representatives. You acknowledge that even if cellular
solutions work well at the time of rst test, activation or installation, you are responsible for monitoring signal
strength, power and service quality on an on-going basis. Life Alert is not responsible for maintaining or
monitoring the networks used for communication and can only provide timely and accurate response if all
equipment and networks are working correctly and providing adequate signal strength. You must test your
equipment and any other cellular related equipment on a regular basis to identify any deterioration of network
service and signal strength. You will notify us in writing of any changes to your information you provided us,
or a change to your equipment. You also acknowledge and understand that there may be additional issues
related to sending information over cellular networks to our Monitoring Center beyond what is mentioned here.
You further understand that technology used for cellular communications can fail at any time and you release
Life Alert, its staff, employees, owners, shareholders, officers, contractors, representatives and vendors from
any and all liability related to the transmission of emergency signals or communications over cellular networks.
Life Alert HELP PERS DECT - v6 - 5/27/21