Product Data Sheet / Brochure

5
Power Emergency:
Comprehensive Service Support for Critical Systems
POWER EMERGENCY
TECHNICAL SUPPORT HOTLINE 24/7
PARTS INCLUDED
*
RESPONSE TIME
 8 working hours**
CONTRACT DURATION 5 YEARS
* Excluding batteries after the 3
rd
year.
** Shipment of the new unit within 8 working hours from ticket
acknowledgement, which means a total of two business days maximum
after customer's claim.
Power Emergency is available in the following EMEA countries: Austria,
Belgium, France, Germany, Ireland, Luxemburg, Portugal, Sweden,
Switzerland, The Netherlands, United Kingdom, Czech Republic, Croatia,
Italy, Poland, Slovakia, Spain, and Turkey.
See specific scope of work for offering details.
5
OUR PURPOSE
We believe there is a better way to
meet the world’s accelerating demand
for data - one driven by passion and
innovation.
OUR PRESENCE
GLOBAL PRESENCE
Manuf. and Assembly Locations 28
Service Centers 250+
Service Field Engineers 2,650+
Technical Support/Response 300+
Customer Experience Centers/Labs 16
US AND CANADA
Manuf. and Assembly Locations 13
Service Centers 100+
Service Field Engineers 850+
Technical Support/Response 120+
Customer Experience Centers/Labs 4
LATIN AMERICA
Manuf. and Assembly Locations 1
Service Centers 20+
Service Field Engineers 240+
Technical Support/Response 20+
Customer Experience Centers/Labs 2
EUROPE, MIDDLE EAST AND
AFRICA
Manuf. and Assembly Locations 9
Service Centers 70+
Service Field Engineers 590+
Technical Support/Response 90+
Customer Experience Centers/Labs 5
ASIA PACIFIC
Manuf. and Assembly Locations 5
Service Centers 60+
Service Field Engineers 970+
Technical Support/Response 80+
Customer Experience Centers/Labs 5
Key Benefits:
 Reduces the worry of critical equipment downtime
 Ensures rapid recovery in the event of failure
(within 24-48 hours)
Liebert GXT5 Service Program Items
Power Emergency and Warranty Extensions
UPS Power Emergency
Warranty Extension
1 year
Warranty Extension
3 years
GXT5-750IRT2UXLE
GXT5-1000IRT2UXLE
RUPS-PE5-1kVA PF1YR-MU-13 PF3YR-MU-13
GXT5-1500IRT2UXLE
GXT5-2000IRT2UXLE
RUPS-PE5-2kVA PF1YR-MU-14 PF3YR-MU-14
GXT5-3000IRT2UXLE RUPS-PE5-3kVA PF1YR-MU-15 PF3YR-MU-15
 Five-year protection plan with 100% parts coverage and 24x7
emergency service
 100% parts coverage for UPS with advance swap within 8 working
hours from ticket acknowledgement, which means a total of two
business days maximum from customer's claim. This service includes
also internal batteries up to the third year.
 24x7 access to customer resolution center and online access to
Customer Services Network