| ® Sustain book book Page 32 Thursday, June 9, 2022 1:51 TROUBLESHOOTING ¢ TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-mentoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. FAQs Q Why does my washer make loud banging noises while it is filling with water? A This is actually a problem with the plumbing in your home.
t | ® Page 33 Thursday, June 9, 2022 1:51 PM el] TROUBLESHOOTING 33 Error Messages Problem Possible Cause & Solution | Door open The door is opened. + Open and close the door again. If the message keeps appearing, unplug the power cord and call for service. HEIDI Door unlocked The door is not secured. + Check for objects around the door and door seal. If the message keeps appearing, unplug the power cord and call for service.
| ® Page 34 Thursday, June 9, 2022 1:51 PM 34 TROUBLESHOOTING Problem Possible Cause & Solution Freeze error Inlet hose, drain hose or drain pump Is frozen. + See Care in Cold Climates. No temp detected Control error. + Unplug the washer and wait 60 minutes. Reconnect power and try again. + If the error code Is still displayed, call for service. Vibration sensor Vibration sensor malfunctions. « Call for service. Turbidity sensor Turbidity sensor malfunctions. « call for service.
® | ® Page 35 Thursday, June 9, 2022 1:51 PM el] TROUBLESHOOTING 35 t | WI-Fi Problem Possible Cause & Solution Trouble connecting | The password for the WI-Fl network was entered Incorrectly. appliance and . smartphone to WI-Fi Delete your home WIFI network and begin the connection process again. network Mobile data for your smartphone is muted on. « Turn off the Mobile data on your smartphone before connecting the appliance, HEIDI | The wireless network name (SAID) Is set Incorrectly.
