Use and Care Guide
43SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you to 
communicate with the appliance using a smartphone.
Things to check before using LG 
SmartThinQ
 • For appliances with the  or   logo
1
Check the distance between the appliance and 
the wireless router (Wi-Fi network).
•
If the distance between the appliance and the 
wireless router is too far, the signal strength 
becomes weak. It may take a long time to 
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on 
your smartphone.
•
For iPhones, turn data off by going to 
Settings
 → 
Cellular
 → 
Cellular Data
.
3
Connect your smartphone to the wireless 
router.
NOTE
 • To verify the Wi-Fi connection, check that Wi-Fi   
icon on the control panel is lit.
 • The appliance supports 2.4 GHz Wi-Fi networks 
only. To check your network frequency, contact your 
Internet service provider or refer to your wireless 
router manual.
 • LG SmartThinQ is not responsible for any network 
connection problems or any faults, malfunctions, or 
errors caused by network connection.
 • The surrounding wireless environment can make 
the wireless network service run slowly.
 • If the appliance is having trouble connecting to the 
Wi-Fi network, it may be too far from the router. 
Purchase a Wi-Fi repeater (range extender) to 
improve the Wi-Fi signal strength.
 • The network connection may not work properly 
depending on the internet service provider.
 • The Wi-Fi connection may not connect or may 
be interrupted because of the home network 
environment.
 • The appliance cannot be registered due to problems 
with the wireless signal transmission. Unplug the 
appliance and wait about a minute before trying 
again.
 • If the firewall on your wireless router is enabled, 
disable the firewall or add an exception to it.
 • The wireless network name (SSID) should be a 
combination of English letters and numbers. (Do not 
use special characters.)
 • Smartphone user interface (UI) may vary 
dependingon the mobile operating system (OS) and 
themanufacturer.
 • If the security protocol of the router is set to WEP, 
you may fail to set up the network. Please change it 
to other security protocols (WPA2 is recommended) 
and register the product again.










