Owner’s Manual

26 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Troubleshooting
Problem Possible Cause & Solution
The surface units will
not maintain a
rolling boil or will not
cook fast enough.
You may be using inappropriate cookware.
• Use pans which are flat and match the diameter of the surface unit selected.
In some areas, the power (voltage) may be low.
• Cover the pan with a lid until the desired heat is obtained.
The surface units will
not turn on.
A fuse in your home may be blown or a circuit breaker may have tripped.
• Replace the fuse or reset the circuit breaker.
The cooktop controls are set improperly.
• Check if the correct control is set for the surface unit you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not cleaned.
• Refer to the Maintenance section.
The surface is hot and the model features a light colored cooktop.
• This is normal. The surface may appear discolored when it is hot. This is temporary and will
disappear as the glass cools.
The surface unit
frequently cycles on
and off.
The element will cycle on and off to maintain the power setting.
• This is normal operation, and not a system failure. Cycling at the high power setting is
normal and can occur if the cookware is too small for the cooktop element or if the
cookware bottom is not flat. Use the cooktop as usual.
The surface unit
stops glowing when
changed to a lower
setting.
The unit is still on and hot.
• This is normal.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned improperly.
• Scratches are not removable. Tiny scratches will become less visible in time as a result of
cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents.
These agents may damage the surface of the product.
Cookware with rough bottoms was used on the cooktop or there were coarse particles
(eg. salt or sand) present between the cookware and the surface of the cooktop.
• To avoid scratches, follow the recommended cleaning procedures. Make sure cookware
bottoms are clean before use, and use cookware with smooth bottoms.
Cookware has been slid across the cooktop surface.
• To avoid scratches, follow the recommended cleaning procedures. Make sure cookware
bottoms are clean before use, and use cookware with smooth bottoms.
Brown streaks or
specks.
Boilovers have been cooked onto the surface.
• Wait until the surface cools down. Then, use a single-edge razor-blade scraper at
approximately a 45° angle against the glass surface to remove the soil.
• See the Maintenance section.