Use and Care Manual

28
SMARt fUNctIONS
LG SMARTTHINQ APPLICATION
FEATURES
•
For appliances with the or logo
Cleaning
This function helps you to check the energy efficiency,
usage and guide of EasyClean®.
Smart Diagnosis™
This function provides useful information for diagnosing
and solving issues with the appliance based on the pattern
of use.
Settings
Allows you to set various options on the oven and in the
Application.
Monitoring
This function helps you recognize the current status,
remaining time, cook settings and end time on the screen.
Push Alerts
Turn on the Push Alerts to receive appliance status
notifications.
The notifications are triggered even if the
LG SmartThinQ application is off.
Timer
You can set the timer from the application.
Firmware Update
Keep the appliance updated.
•
If you change your wireless router, Internet service
provider, or password, delete the registered
appliance from the LG SmartThinQ application and
register it again.
•
This information is current at the time of
publication. The application is subject to change
for product improvement purposes without notice
to users.
NOTE
SMART DIAGNOSIS™ FUNCTION
Should you experience any problems with the appliance, it
has the capability of transmitting data via your telephone
to the LG Customer Information Center. NFC or Wi-Fi
equipped models can also transmit data to a smartphone
using the LG SmartThinQ application.
SMART DIAGNOSIS™ THROUGH THE
CUSTOMER INFORMATION CENTER
•
For appliances with the or logo
This method allows you to speak directly to our trained
specialists. The specialist records the data transmitted from
the appliance and uses it to analyze the issue, providing a
fast and effective diagnosis.
1. Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG
Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine. Hold the phone
no more than one inch from (but not touching) the
machine.
Do not touch any other buttons or icons on the
display screen.
NOTE
3. Press and hold the Start button for three seconds.
4. Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds and the
display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.
NOTE