Troubleshooting Guide
39
TROUBLESHOOTING
ENGLISH
Why aren't the function buttons working? 
Make sure that the oven is not in Lockout mode. The lock 
symbol   will show in the display if Lockout is activated. 
To deactivate Lockout, touch and hold the PROBE button 
for three seconds. The unlock melody will sound and 
UNLOCKING will appear in the display until the controls 
are unlocked.
My oven is still dirty after running the 
EasyClean® cycle. What else should I do? 
The EasyClean® cycle only helps to loosen light soils in 
your oven to assist in hand-cleaning of your oven. 
It does not automatically remove all soils after the 
cycle. Some scrubbing of your oven is required after 
running the EasyClean® cycle.
I tried scrubbing my oven after running 
EasyClean®, but some soils still remain.What 
can I do?
The EasyClean® feature works best when the soils are 
fully soaked and submerged in water before running 
the cycle and during hand-cleaning. If soils are not 
suciently soaked in water, it can negatively aect the 
cleaning performance. Repeat the EasyClean® process 
using sucient water. Sugar-based and certain greasy 
soils are especially hard to clean. If some stubborn soils 
remain, use the Self Clean feature to thoroughly clean 
your oven.
Soils on my oven walls are not coming off.
How can I get my walls clean?
Soils on the side and rear walls of your oven may be 
more dicult to fully soak with water. Try repeating the 
EasyClean® process with more than the 1/5 cup (2 oz 
or 60 ml) spray recommended.
Will EasyClean® get all of the soils and 
stains out completely?
It depends on the soil type. Sugar-based and certain 
grease stains are especially hard to clean. Also, if stains are 
not suciently soaked in water, this can negatively aect 
cleaning performance. If stubborn or built-up stains 
remain, use the Self Clean feature. Refer to the Self 
Clean section of your owner's manual.
Are there any tricks to getting some of the 
stubborn soils out? 
Scraping the soils with a plastic scraper before and during 
hand-cleaning is recommended. Fully saturating soils 
with water is also recommended. 
However, certain types of soils are harder to clean than 
others. For these stubborn soils, the Self Clean cycle is 
recommended. Consult the Self Clean section of your 
owner's manual for details.
Is it safe for my convection fan, broil 
burner or heater element to get wet during 
EasyClean®?
Yes. The convection fan, broiler burner or heater element 
may get a little wet during cleaning. However, direct 
spray onto the broil burner and heater elements is not 
necessary because these are self-cleaning during regular 
use.
Do I need to use all 1 cups (10 oz or 300 
ml) of water for EasyClean®?
Yes. It is highly recommended that 4/5 cup (8 oz or 
240 ml) of water be sprayed or poured on the bottom 
and an additional 1/5 cup (2 oz or 60 ml) of water be 
sprayed on walls and other soiled areas to fully saturate 
the soils for better cleaning performance.
I see “smoke” coming out of my oven's 
vents during EasyClean®.  
Is this normal?
This is normal. This is not smoke. It is actually water vapor 
(steam) from the water in the oven cavity. As the oven 
heats briey during EasyClean®, the water in the cavity 
evaporates and escapes through the oven vents.
How often should I use EasyClean®?
EasyClean® can be performed as often as you wish. 
EasyClean® works best when your oven is LIGHTLY 
soiled from such things as LIGHT grease splatter and 
small drops of cheese. Please refer to the EasyClean® 
section in your owner's manual for more information.
What is required for EasyClean®?
A spray bottle lled with 1 cups (10 oz or 300 ml) of water, 
a plastic scraper, a nonscratch scrubbing pad and a towel. 
You should not use abrasive scrubbers such as heavy-
duty scouring pads or steel wool. Except for a towel, all of 
the materials you need are included in a special cleaning 
kit with your new oven.





