Troubleshooting Guide

41
SMART DIAGNOSIS™
ENGLISH
SMART DIAGNOSIS
Should you experience any problems with your oven,
it has the capability of transmitting data to your smart
phone using the LG Smart ThinQ Application or via your
telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your oven
is turned on by pressing the Power button. If your oven
is unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
USING SMART DIAGNOSIS™
SMART DIAGNOSIS™ USING YOUR
SMART PHONE
1. Download the LG Smart ThinQ application on your
smart phone.
2. Open the LG Smart ThinQ application on your smart
phone. Press Smart Diagnosis™ button to advance to
the next screen.
3. Follow directions of the application. Using ‘Tag on’
is recommended but, if it does not work well, the
application will show how to use Audible Diagnosis.
4. Press [
] in the LG Smart ThinQ app for a more
detailed guide on how to use the Tag On function.
NOTE
y
Call quality differences by region may affect the
function.
y
Use the home telephone for better communication
performance, resulting in better service.
y
Bad call quality may result in poor data transmission
from your phone to the machine, which could cause
Smart Diagnosis™ to malfunction.
NOTE
y
For best results, do not move the phone while the
tones are being transmitted.
y
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
SMART DIAGNOSIS™ THROUGH THE
CALL CENTER
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine. Hold the phone
no more than one inch from (but not touching) the
machine.
3. Touch and hold the Start button for three seconds.
4. Keep the phone in place until the tone transmission
has nished. This takes about 6 seconds and the
display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
Do not touch any other buttons or icons on the dis-
play screen.
NOTE