Troubleshooting Guide
39
TROUBLESHOOTING
ENGLISH
Problem Possible Causes / Solutions
Food does not bake or roast
properly
 y Oven controls improperly set. 
- See the instructions for setting Bake, Convection Bake, Roast, and Convection Roast 
modes, pages 18-21.
 y Rack position is incorrect or the rack is not level. 
- See Rack and Pan Placement, page 17.
 y Incorrect cookware or cookware of improper size being used. 
- the tips on pages 17, 19 and 21.
 y Oven sensor needs to be adjusted. 
- See Oven Temperature Adjustment, page 13.
Food does not broil
properly
 y Oven controls improperly set. 
- See the Broil section, page 22.
 y Improper rack position being used. 
- See the Broiling Guide, page 22-24.
 y Cookware not suited for broiling. 
- Use the broiling pan and grid that came with your oven.
 y Aluminum foil has been used on the broiling pan, grid has not been tted properly, 
or slits are not on correct side. 
- See the Broil section, page 22.
 y In some areas the power (voltage) may be low. 
- Preheat the broil element for 10 minutes. 
- See the Broil section, page 22.
Oven temperature too hot or 
too cold
 y Oven Sensor needs to be adjusted. 
- Oven Temperature Adjustment, page 13.
Oven will not self clean  y Oven controls improperly set. 
- See the Self Clean section, page 29.
 y A self-clean cycle cannot be started if oven door is open.
Crackling or popping sound  y This is the sound of the metal heating and cooling during the cooking and cleaning 
functions. 
- This is normal.
Excessive smoking during a 
self clean cycle
 y Excessive soil. 
-  Set the Oven Mode knob to the OFF position. Open the windows to rid the room of 
smoke. Wait until the self-clean mode is cancelled. Wipe up the excess soil and reset 
the clean.
Oven door does not open 
after a self clean cycle
 y Oven is too hot. 
- Allow the oven to cool below locking temperature.






