Troubleshooting Guide

56 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set
to OFF (some models).
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to Demo
Mode.
Demo Mode allows the lights and control display to work
normally while disabling cooling, to save energy while
the refrigerator is on the showroom floor. See the FAQs
section of this manual for instructions on how to disable
Demo Mode.
Refrigerator is in the defrost
cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored once
the defrost cycle has completed.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently
relocated.
If the refrigerator was stored for a long period of time or
moved on its side, it is necessary for the refrigerator to
stand upright for 24 hours before connecting it to power.
Cooling system
runs too much.
Refrigerator is replacing an
older model.
Modern refrigerators require more operating time but use
less energy due to more efficient technology.
Refrigerator was recently
plugged in or power restored.
The refrigerator will take up to 24 hours to cool
completely.
The door is opened often or a
large amount of food / hot food
was added.
Adding food and opening the door warms the refrigerator,
requiring the compressor to run longer in order to cool
the refrigerator back down. In order to conserve energy,
try to get everything you need out of the refrigerator at
once, keep food organized so it is easy to find, and close
the door as soon as the food is removed. (Refer to the
Food Storage Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all the
way, the "Doors will not close correctly or pop open"
section.
Refrigerator is installed in a
hot location.
The compressor will run longer under warm conditions.
At normal room temperatures (70 °F) expect your
compressor to run about 40 % to 80 % of the time. Under
warmer conditions, expect it to run even more often. The
refrigerator should not be operated above 110 °F.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.