Troubleshooting Guide

61
SmART DIAGNOSIS
ENGLISH
3
Hold the mouthpiece of your phone in
front of the speaker
that is located on
the right hinge of
the refrigerator door,
when instructed to
do so by the call
center.
4
Press and hold the
Freezer Temperature
button for three
seconds while
continuing to hold
your phone to the
speaker.
5
After you hear three beeps, release the
Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped,
resume your conversation with the
specialist, who will then be able to assist
you in using the information transmitted
for analysis.
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to the LG
service center. This gives you the capability of
speaking directly to our trained specialists. The
specialist records the data transmitted from
your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use the
Smart Diagnosis™ feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis™ cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
First, call 1-800-243-0000. Only use the Smart
Diagnosis™ feature when instructed to do so
by the LG call center agent.
1
Lock the display. To lock the display,
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2
Open the right refrigerator door.
SMART DIAGNOSIS™
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use the home telephone for better
y
communication performance, resulting
in better service.
Bad call quality may result in poor data
y
transmission from your phone to the
machine, which could cause Smart
Diagnosis™ to malfunction.