Troubleshooting Guide

52 TROUBLESHOOTING
Problem Possible Cause Solutions
Dishwasher chimes if
panel is touched during
operation.
Bumping into or touching the control
panel during operation may result in a
disabled button sound. Only the Power,
Start, and Control Lock buttons are
enabled during operation to prevent
cycle settings from being changed
inadvertently.
• Button sounds can be turned off by
pressing and holding Half Load for three
seconds.
• The end of cycle chime and safety alert
sounds will still sound.
Dishwasher did not nish
cycle.
Door was opened during cycle.
• If the door is opened during a cycle,
the Start key must be pressed within 4
minutes or the machine turns off and all
settings are lost.
Leaking in front of unit
Dishwasher not leveled properly.
• Verify the unit is level from side to side
and from front to back. See leveling
instructions in the Installation section.
Wrong detergent used.
• If excessive sudsing is causing the leak,
allow the foam to subside for 24 hours
then clean the inside of the tub with milk.
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are
trying to connect to is incorrect.
• Find the Wi-Fi network connected
to yoursmartphone and remove it,
then registeryour appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Finetwork.
The wireless network name (SSID) is
set incorrectly.
• The wireless network name (SSID)
shouldbe a combination of English
letters andnumbers. (Do not use special
characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency
issupported. Set the wireless router
to2.4 GHz and connect the appliance
tothe wireless router. To check the
routerfrequency, check with your
Internet serviceprovider or the router
manufacturer.
The distance between the appliance
and the router is too far.
• If the distance between the appliance
andthe router is too far, the signal may
be weakand the connection may not be
conguredcorrectly. Move the location
of the router sothat it is closer to the
appliance.
P1, P2, P3, or P4 appears
in display.
The Download cycle is selected.
• This is not an error code. This code
indicates the current Download cycle.
n:#, U:#, d:#, t# appearsin
display.
(# = a number)
Test mode is selected.
• This is not an error code. This code
is used when testing the dishwasher.
Power the unit off and on and the code
will disappear.
L0, L1, L2, L3 or L4
appears in display.
Rinse Aid Level setting mode is
selected.
• This is not an error code. This code
indicates the current rinse aid level. For
more information, refer to the Adding
Cleaning Agents section.
CL appears in display. Control Lock is activated.
• This is not an error code. This code
indicates that the control lock is
activated. Press and hold Half Load and
Energy Saver simultaneously for three
seconds.