User guide

81
INTERACTIVE FUNCTION
Troubleshooting the Interactive Pen Function
Problem Troubleshooting
I can't use or connect
the interactive pen.
Check that the interactive pen function is turned on.
Check that the interactive dongle is connected to the
projector.
Press the interactive pen's power button to check that the
power is turned on.
Check that the Interactive pen is paired.
Make sure that the computer screen is displayed on the
projector screen.
The interactive pen
does not work from
time to time.
Connect the interactive USB cable to another USB port
and try to use the interactive pen again.
The projector screen
looks abnormal when
the interactive pen
function is enabled.
Check that the projector and computer are connected
properly.
The interactive pen is
showing in a different
position.
Make sure that the computer screen is displayed on the
projector screen.
The interactive pen does
not work smoothly.
Check whether the projector is too far away from the
computer or if there are too many obstacles between them.
Check whether too many applications are running on the
PC.(It is not recommended to run other applications while
running the interactive program (WizTeach software).)
The LED is not
working.
Check whether the battery is dead.
The red LED indicating
low battery level
ashes once every four
seconds.
The battery is low.
Charge the interactive pen.
(For SA565 only)