Troubleshooting Guide

48
TROUBLESHOOTING
Symptoms Possible Causes / Solutions
Food does not broil
properly
•
Aluminum foil used on the broiling pan and grid has not been fitted properly and
slit as recommended.
- See the Using the Oven section.
•
In some areas the power voltage may be low.
- Preheat the broil element for 5-7 minutes.
- See the Broiling Guide.
Oven temperature too
hot or too cold
•
Oven sensor needs to be adjusted.
- See Oven Temperature Adjustment in the Features section.
Scratches or
abrasions on cooktop
surface
•
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before
using. Small scratches do not affect cooking and will become less visible with
time.
•
Cleaning materials not recommended for glass-ceramic cooktop have been
used. See Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE section.
•
Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
Metal marks
•
Scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Use a glass-ceramic cooktop cleaning creme to remove
the marks. See Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE
section.
Brown streaks or
specks
•
Boilovers are cooked onto surface. Use a blade scraper to remove soil. See
Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE section.
Areas of discoloration
on cooktop
•
Mineral deposits from water and food. Remove using a glass-ceramic cooktop
cleaning creme. Use cookware with clean, dry bottoms.
Oven will not Self
Clean
•
The oven temperature is too high to set a Self Clean operation.
- Allow the range to cool and reset the controls.
•
Oven controls improperly set.
- See the Self Clean section.
•
A Self Clean cycle cannot be started if the oven lockout feature is active.
"Crackling" or
"popping" sound
•
This is the sound of the metal heating and cooling during both the cooking and
Self Clean functions.
- This is normal.
Fan noise
•
A convection fan may automatically turn on and off.
- This is normal.
Convection Fan stops
•
Convection fan stops during a convection bake cycle.
- This is normal and is done to allow for more even heating during the cycle.
This is not a failure of the range and should be considered normal operation.
Displayed Time is
flashing
•
This is normal. This means that the product has just been plugged in, or that it
has experienced a power interruption. Press the Clock key and reset the time,
or press any key to stop the flashing.