Troubleshooting Guide

54 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Icemaker is
not making
enough ice.
Demand exceeds ice storage
capacity.
• The icemaker will produce approximately 70-184 cubes
in a 24 hour period.
House water supply is not
connected, valve is not turned on
fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve fully
open. If the problem persists, it may be necessary to
contact a plumber.
Water filter has been exhausted.
• Replacing the water filter is recommended:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi
on models without a water filter and between 40 and
120 psi on models with a water filter. If the problem
persists, it may be necessary to contact a plumber.
Reverse Osmosis filtration system
is used.
• Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Tubing connecting refrigerator to
house supply valve is kinked.
• The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced water
flow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
Doors are opened often or for long
periods of time.
• If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will
be affected. See the "Doors will not close correctly or
pop open" section in Parts & Features Troubleshooting
for more information.
The temperature setting for the
freezer is too warm.
• The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
Icemaker is
not making
ice
Refrigerator was recently installed
or icemaker recently connected.
• It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on.
• Locate the icemaker ON/OFF and confirm that it is
turned on.