Use and Care Manual
40 SMART FUNCTIONS
Using Smart Diagnosis™
Use this function if you need an accurate diagnosis
by an LG Electronics customer information center
when the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is turned on by pressing the Power
button. If the appliance is unable to turn on, then
troubleshooting must be done without using Smart
Diagnosis™.
Smart Diagnosis™ Using a Smart
Phone
1
Open the LG Smart ThinQ application on the
smart phone.
2
Select the appliance and then the menu on
upper right side.
3
Select the Smart Diagnosis, then press Start
Smart Diagnosis button.
4
Follow the instructions on the smart phone.
If the diagnosis fails several times
5
Select Try Again or Audible Diagnosis.
6
Place the mouthpiece of the smart phone close
to the Smart Diagnosis™ icon.
7
Press and hold Download Cycle until a
countdown displays on the appliance.
8
Keep the phone in place until the tone
transmission has nished. View the diagnosis on
the phone.
NOTE
• Smart Diagnosis™ may fail if the network is
unstable.
Smart Diagnosis™ through the
Customer Information Center
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
When instructed to do so by the call center,
place the mouthpiece of the phone close to the
Smart Diagnosis™ icon. Do not press any other
buttons.
3
Press and hold Download Cycle until a
countdown displays on the appliance.
4
Keep the phone in place until the tone
transmission has nished.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on the
local call quality.
• The communication performance will improve and
you can receive better service if you use the home
phone.
• If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.