Use and Care Manual

14
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Problem Possible Cause s Solutions
Top burners do not
light or do not burn
evenly.
Burners have yellow or
yellow-tipped flames
Burner flames are very
large or have yellow
• Plug on cooktop is not completely
inserted in the electrical outlet.
•The combustion quality of burner
flames needs to be determined
visually.
• Burner slots on the side of the
burner may be clogged.
• Improper burner assembly.
• Improper air to gas ratio.
• Make sure electrical plug is plugged into a
live, properly grounded outlet.
• Use the illustrations below to determine if
your burner flames are normal. If burner
flames look like A, call for service.
Normal burner flames should look like B or
C, depending on the type of gas you use.
With LP gas, some yellow tipping on outer
cones is normal.
• Remove the burners and clean them.
Check the electrode area for burned-on
food or grease.
See the Care and Cleaning of the Cooktop
section.
• Make sure the burner parts are installed
correctly.
See the Care and Cleaning of the Cooktop
section.
• If cooktop is connected to LP gas, contact
the person who installed your range or
made the conversion.
Control knobs will not
turn
• Knob is not pushed down
.
• To turn from OFF position, push the knob
down and then turn.
A–Yellow flames
Call for service
B-
Yellow tips
on outer cones
Normal for L
P gas
C-Soft blue flames
Normal for natural
gas