User guide

11
APPENDIX
APPENDIX
TROUBLESHOOTING
For the problems listed below
Check the following areas
If Skype doesn’t start Check the connection status between the Video Call Camera, USB Cable ■
and TV USB port.
Check the network connection status. ■
If the Notification Window is not
displayed when a call is received
Check ‘My status’ is “Do Not Disturb”. ■
When using certain TV functions, an incoming call cannot be received ■
(e.g. during a software update, etc.).
Check ‘Privacy Settings’ is “Allow calls from people in my contact list ■
only”.
If there is a problem with echo.
(When you can hear your own
voice back through the speakers)
Position the Video Call Camera at the top-center of your TV. ■
Change the home theater audio setting to stereo rather than surround. ■
Reduce the speaker volume. ■
When the other party is calling using a device other than an LG TV, we ■
recommend using a headset.
The quality of audio sound could be decreased in echoic space. ■
Test microphone using the ‘Echo / Sound Test Service’. ■
If the video is disconnected or
low quality
Internet or network congestion can degrade video quality. ■
Using wireless can also degrade video quality. We recommend using a ■
wired internet connection.
Screen quality can decrease when using Zoom-In. We recommend you ■
use minimum zoom during video calls.
Check ‘Call quality information’ is “critical” (see page 10). In this case, ■
video quality would be degraded.
If the call disconnects suddenly When certain TV functions are activated, the call may be disconnected. ■
(e.g. Sleep timer, etc.)
Do not unplug the Video Call Camera during a call. ■
If the Skype menu does not
appear on the
menu
Check whether your TV supports the Video Call Camera (see page 2). ■
Connect the camera to your TV, then update the software. For details ■
about how to update the software, refer to your TV manual.
etc. Abnormal operation may be due to network congestion or problems with ■
the Skype server.
For further inquiries about Skype functions, visit www.skype.com. ■