User manual

29
ENGENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
Problem Solution
Cannot control the
TV with the remote
control.
y
Checktheremotecontrolsensorontheproductandtryagain.
y
Checkifthereisanyobstaclebetweentheproductandtheremotecontrol.
y
Check if the batteries are still working and properly installed ( to , to ).
No image display
and no sound is
produced.
y
Checkiftheproductisturnedon.
y
Checkifthepowercordisconnectedtoawalloutlet.
y
Checkifthereisaprobleminthewalloutletbyconnectingotherproducts.
The TV turns off
suddenly.
y
Checkthepowercontrolsettings.Thepowersupplymaybeinterrupted.
y
Check if the Automatic Standby or Off Time feature is activated in the TIME
settings.
y
If there is no signal while the TV is on, the TV will turn off automatically after 15
minutesofinactivity.
When connecting to
the PC (HDMI/DVI),
‘No signal’ or ‘Invalid
Format’isdisplayed.
y
TurntheTVoff/onusingtheremotecontrol.
y
ReconnecttheHDMIcable.
y
RestartthePCwiththeTVon.
If Skype doesn’t
start
y
Check whether the Video Call Camera is properly connected to the USB port on
theTV.
y
Checkthenetworkconnectionstatus.
If the Notification
Window is not
displayed when a
call is received
y
Checkthatyourstatusisnotsetas“Donotdisturb”.
y
When using certain TV functions, incoming calls can’t be received
(e.g.duringasoftwareupdate,etc.).
y
Check‘PrivacySettings’is“Allowcallsfrompeopleinmycontactlistonly”.
Ifthere’secho(e.g.
when you hear your
own voice played
back through the
speakers)
y
Changethehometheateraudiosettingtostereoratherthansurround.
y
Reducethespeakervolume.
y
Toomuchechointheroomcandecreaseaudioquality.
y
Testmicrophoneusingthe‘Echo/SoundTestService’.
If you’re not able to
receive any video or
if it is of low quality
y
Internetornetworkcongestioncandegradevideoquality.
y
Usingwirelesscanalsodegradevideoquality.Werecommendusingawired
internetconnection.
y
ScreenqualitycandecreasewhenusingZoom-In.Werecommendyouuse
minimumzoomduringvideocalls.
y
Checkwhetherthecallqualityinformationismarkedas“critical”.Ifthisisthe
case,videoqualitycanbedegraded.
If the call ends
abruptly
y
WhencertainTVfunctionsareactivated,thecallmaybedisconnected.(e.g.
Sleeptimer,etc.)
y
DonotunplugtheVideoCallCameraduringacall.
If the Skype menu
does not appear on
the Premium menu
y
ConnectthecameratoyourTV,thenupdatethesoftware.Fordetailsabout
howtoupdatethesoftware,refertoyourTVmanual.
Other issues
y
IssuesmayarisefromnetworkcongestionofproblemswiththeSkypenetwork.
y
For further inquiries about Skype functions, visit
www.skype.com.