X340, X340n, X342n MFP User’s Guide January 2006 www.lexmark.
Edition: January 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
Contents Chapter 1: Finding information about the MFP.......................................... 7 Chapter 2: Setting up the MFP..................................................................... 9 Installing an overlay for another language ..................................................................... 10 Installing an additional paper tray .................................................................................. 11 Getting the MFP ready to print and scan ...................................
Loading various paper types .......................................................................................... 33 Setting the paper type and size ..................................................................................... 35 Using the control panel ............................................................................................ 35 Using the computer ..................................................................................................
Making a copy ................................................................................................................ 51 Collating copies.............................................................................................................. 52 Copying multiple pages onto a single sheet (Paper Saver) ........................................... 52 Enlarging or reducing an image ..................................................................................... 53 Chapter 8: Scanning .......
Notices .......................................................................................................... 94 Index............................................................................................................
1 Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: Setup sheet Description Where to find The Setup sheet gives you instructions for setting up hardware and software. You can find this document in the MFP box or on the Lexmark Web site.
Readme file Description Where to find This file contains late-breaking information about the MFP and software that does not appear in other documentation, as well as information specific to your operating system. To access the Readme file: 1 Click Start Æ Programs or All Programs Æ Lexmark Æ Lexmark X34x Series. 2 Select Readme. Web site Description Where to find Our Web site contains a variety of information. Visit our Web site at www.lexmark.com.
2 Setting up the MFP Before unpacking your MFP, select a level, stable surface on which to set it. Allow adequate space for air circulation and opening covers and trays. Clearance space Front 400 mm (16 in.) Back 175 mm (8 in.) Right 127 mm (3 in.) Left 50 mm (2 in.) Top 175 mm (7 in.
Installing an overlay for another language These instructions apply only if you received one or more additional language overlays with the MFP. 1 Lift and remove the overlay. 2 Choose the correct overlay for your language. 3 Align the overlay with the buttons on the MFP, and then press down until the overlay locks into place.
Installing an additional paper tray Your MFP supports one optional paper tray that lets you load up to 550 sheets of paper. CAUTION: If you are installing a 550-sheet paper tray after setting up the MFP, turn the MFP off, and unplug the power cord from the wall outlet before continuing. 1 Unpack the 550-sheet paper tray, and remove any packing material. 2 Place the paper tray in the location you have chosen for your MFP.
Connect the power cord to a wall outlet. 13 Press the Power switch. Getting the MFP ready to print and scan Installing the software for USB attach You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • • • • • Windows 2003 Windows 2003 x64 Windows XP Windows XP x64 Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com. 1 Insert the Software and Documentation CD.
3 When the software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to complete the installation. Installing the software for network attach (X342n only) You can install printer drivers and scan software for the following operating systems using the Software and Documentation CD: • • • • • Windows 2003 Windows 2003 x64 Windows XP Windows XP x64 Windows 2000 Note: Drivers for Windows XP x64 bit Edition are available at www.lexmark.com.
3 When the software installation screen appears, click Install or Install Now. Follow the instructions on the computer screen to complete the installation. Getting the MFP ready to fax You can connect the printer to equipment such as a telephone, an answering machine, or a computer modem. If problems occur, see Setup troubleshooting on page 72. Note: The printer is an analog device that works best when directly connected to the wall jack.
3 Connect the other en of the telephone cord into an active telephone wall jack. Note: For more information on connecting the MFP to telecommunications equipment, see the additional setup instructions that came with the MFP. Setup steps may vary depending on your country or region. Connecting to a telephone Connect a telephone to the MFP to use the fax line as a normal telephone line.
3 Remove the protective plug from the EXT port of the MFP. 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the MFP. Note: For more information on connecting the MFP to telecommunications equipment, see the additional setup instructions that came with the MFP. Setup steps may vary depending on your country or region.
3 Learning about the MFP Understanding the parts of the MFP 1 2 3 4 5 14 13 6 12 11 10 7 9 8 Use the To 1 ADF paper support Extend to support longer media. 2 Paper guides Make sure paper feeds correctly. 3 Automatic Document Feeder (ADF) Copy, scan, or fax multiple–page documents. 4 Top cover Access the scanner glass. 5 Control panel Operate the MFP. For more information, see Using the control panel buttons on page 20.
Use the To 7 Front output tray Hold paper as it exits the MFP. 8 Front cover Access the toner cartridge. 9 Paper tray Load paper automatically. 10 Manual feeder Load paper manually. 11 Paper level indicator Verify the level of paper in the paper tray. 12 Access button Release the front cover. 13 Scanner glass Scan, copy, or fax a single–page document. 14 Scanner lock Lock the scanner unit during transport.
16 24 17 18 23 20 22 19 21 Use the To 15 Rear hinges Lift the top cover to fit thicker documents, such as books. 16 Power switch Turn the MFP on or off. 17 Power supply port Connect the MFP to a power source. 18 Dust cover Protect longer sizes of paper that may extend beyond the edge of the MFP. 19 Rear cover Remove heavier paper from the printer as it exits. 20 Ethernet port Connect the MFP to a network using an ethernet cable. Note: This port is only available on the X342n.
Using the control panel buttons The display shows: • • • MFP status Messages Menus 1 2 3 4 12 11 1 5 6 7 10 9 8 Press To Copy Access the Copy mode to make copies. Note: The mode is selected when the button light is on. 2 Fax Access the Fax mode to fax. Note: The mode is selected when the button light is on. 3 Scan Access the Scan mode to scan. Note: The mode is selected when the button light is on. 4 Scale Control the size of a copied document as compared to its original size.
Press To 11 Redial/Pause • In Fax mode, redial the last number entered. • Insert a three–second pause in the number to be dialed to wait for an outside line or get through an automated answering system. Enter a pause only when you have already begun programming the number. 12 Phone Book Access any of the programmed shortcuts. For more information on programming a shortcut, see Setting up shortcuts on page 47. 13 14 15 22 21 Use this 16 17 20 18 19 To 13 • Scroll through menu options.
Use this To 19 Stop • Return settings to their default values, depending on which mode is selected. • Cancel a copy, scan, or fax job. • Exit a menu. 20 Darkness Select one of five darkness settings. 21 Menu Display a control panel menu or submenu. 22 Back Return to the previous menu without saving any changes. Note: Press before pressing Back to save your settings. Using the control panel menus Navigating the control panel menus 1 Press Menu.
4 The MFP prints the network setup page. Copy Defaults menu Use this To Darkness Improve the readability of a copy by darkening a light document or lightening a dark document. Content Specify the type of document being copied: Text, Mixed, or Photo. Number Specify how many copies to print. Scale Specify the percentage for enlarging or reducing an image copy. Collate Collate copies as they exit. Paper Source Select the paper source you want to use.
Fax Defaults menu Use this To Content Choose the quality of the image being sent. Note: Changing the content may also increase the time necessary to send the fax. Original Size Specify the default size of original documents to be faxed. Darkness Improve the readability of a fax by darkening a light document or lightening a dark document. Rings Specify the number of rings before the MFP automatically answers an incoming fax.
To set the length of time the MFP waits before restoring default settings: 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears, and then press 3 Press or repeatedly until Timeout appears, and then press 4 Press or repeatedly until the length of time you want appears, and then press . . . 5 Press Back repeatedly to return to the Ready prompt. Setting the network options (X342n only) Note: These menu items are only available when the USB cable is unplugged. 1 Press Menu.
Using the MFP software Use this To Print Properties Select the best print settings for the document you are printing. Presto! PageManager • Scan, share, and organize photos and documents. • View, edit, send, and back up files in many formats. QLINK • Scan to various applications. • Configure additional applications for scanning. For more information, see page 56. • Customize scan settings. For more information, see page 58.
Using Presto! PageManager (USB attach only) Use Presto! PageManager to scan, share, and organize photos and documents. To open Presto! PageManager, click Start Æ Programs or All Programs Æ Lexmark Applications Æ Presto! PageManager. To access the Presto! PageManager Help: 1 Open Presto! PageManager. 2 Click Help Æ Help. Using QLINK (USB attach only) With QLINK, you can: • Scan to various applications. • Configure additional applications for scanning. For more information, see page 56.
4 Loading paper and original documents Loading paper in the paper tray 1 Make sure: • • • • • You use paper designed for laser printers. The paper is not used or damaged. If you are using specialty paper, you follow the instructions that came with the paper. You do not force paper into the MFP. Set the correct paper type in the control panel, or using the computer. For more information, see Setting the paper type and size. 2 Remove the paper tray.
3 Holding the tray on a stable surface, press the guide lock, and slide the rear guide until it locks at the paper length you want. Note: To load longer paper, such as legal size paper: • Press the button at the back of the paper tray, and extend the tray until it locks into place. 2 1 • Attach the dust cover to the rear of the MFP to protect the paper that extends beyond the edge of the MFP. 4 Prepare a stack of paper for loading by flexing or fanning it back and forth.
5 Load the paper with the print side facing down. Note: Load letterhead paper with the design side facing down. The top edge of the sheet should be placed at the front of the tray. 6 Make sure the paper is below the maximum fill lines on the left inside wall of the tray. Note: Overloading paper may cause paper jams.
7 Squeeze and adjust the paper guides until they lightly touch the side of the stack of paper. Note: Do not push the paper guides far enough to cause the materials to warp. Incorrect adjustments may cause paper jams. 8 Close the paper tray. Note: The paper level indicator, on the front of the paper tray, shows the amount of paper currently in the tray. Note: If you experience problems with the paper feed, use the manual feeder. For more information, see Loading paper in the manual feeder on page 32.
Loading paper in the manual feeder Use the manual feeder to print transparencies, labels, envelopes, or card stock. You may also use the manual feeder to make short runs of paper types or sizes that are not currently loaded in the paper tray. For information on acceptable print media to use in the manual feeder, see Loading various paper types on page 33. 1 Make sure: • • • • • You use paper designed for laser printers. The paper is not used or damaged.
Loading various paper types Input source/capacity1 250–sheet paper tray Size (mm/in.) Plain paper Manual feeder 550–sheet paper tray (optional) Yes/250 Yes/1 Yes/550 No/0 Yes/1 No/0 No/0 Yes/1 No/0 Yes/50 Yes/1 Yes/50 Letter (215.9 x 279/8.5 x 11) A4 (210 x 297/8.27 x 11.69) Folio (215.9 x 330.2/8.5 x 13) Legal (215.9 x 355.6/8.5 x 14) Executive (184.2 x 266.7/7.25 x 10.5) JISB5 (182 x 257/7.2 x 10) Statement (140 x 216/5.5 x 8.5) A5 (148 x 210/5.83 x 8.27) Envelopes2 No. 9 (98.4 x 225.4/3.
Input source/capacity1 250–sheet paper tray Size (mm/in.) Card stock4 No/0 Manual feeder Yes/1 550–sheet paper tray (optional) No/0 Letter (215.9 x 279/8.5 x 11) A4 (210 x 297/8.27 x 11.69) Folio (215.9 x 330.2/8.5 x 13) Legal (215.9 x 355.6/8.5 x 14) Executive (184.2 x 266.7/7.25 x 10.5) JISB5 (182 x 257/7.2 x 10) Statement (140 x 216/5.5 x 8.5) A5 (148 x 210/5.83 x 8.27) 1 Maximum capacity may be reduced depending on paper thickness. 2 Feed envelopes one sheet at a time through the manual feeder.
Setting the paper type and size Using the control panel 1 Press Menu. 2 Press or repeatedly until PAPER SETUP appears on the top line of the display, and then press . 3 Press or repeatedly until Size/Type appears on the top line of the display, and then or repeatedly until the paper source you want to use appears. 6 Press or repeatedly until the paper size you want to use is selected, and then press 7 Press or repeatedly until the paper type you want to use is selected. press .
Loading original documents into the ADF You can load up to 50 sheets of an original document into the ADF for scanning, copying, and faxing. • • Remove staples and paper clips from the original documents before loading into the ADF. The ADF may not properly feed documents that are damaged or folded. If this occurs, use the scanner glass. For more information, see Loading original documents on the scanner glass on page 37. 1 Load an original document face-up into the ADF.
Loading original documents on the scanner glass You can scan, copy, and fax photos, text documents, magazine articles, newspapers, and other publications. Note: Place postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper) on the scanner glass. 1 Open the top cover. 2 Place the document face-down on the scanner glass in the upper left corner.
3 Close the top cover to avoid dark edges on the scanned image. Selecting an output location The MFP has two output locations: the front output tray and the rear paper exit. Front output tray Rear paper exit Front output tray The front output tray should be used to output plain paper only. Use the rear paper exit for envelopes, labels, card stock, and transparencies. To use the front output tray, make sure the rear cover is closed.
5 Printing Printing a document 1 Load paper. 2 With a document open, click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing an envelope 1 Load an envelope face-up in the manual feeder. Note: Make sure the envelope flap is face-down. 2 With a document open, click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 From the Layout tab, select Landscape. Note: • • Most envelopes use landscape orientation.
10 Click OK or Print. Printing transparencies 1 Load transparencies. Note: • • If you are using the manual feeder, load one transparency at a time. Make sure you use a transparency designed for laser printers. 2 With a document open, click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 From the Paper/Quality tab, select the paper source. 5 Select Transparency from the Media drop-down list. 6 Click the Advanced button. 7 Select the transparency size loaded, and click OK. 8 Click OK.
4 From the Layout tab, select the number of pages per sheet from the Pages Per Sheet drop– down list. 5 Click OK. 6 Click OK or Print. Printing the last page first (reverse order) 1 Load paper. 2 With a document open, click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 From the Layout tab, select the Back to Front check box. 5 Click OK. 6 Click OK or Print.
6 Faxing You can load an original document into the ADF or on the scanner glass. ADF Scanner glass Use the ADF for multiple–page documents. Use the scanner glass for single-page documents, postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper). Note: Do not load postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper) into the ADF. Place these items on the scanner glass.
Sending a fax Note: Make sure the MFP is connected to an active, analog telephone line. Sending a fax automatically 1 Make sure the MFP is on. 2 Load an original document face-up into the ADF or face-down on the scanner glass. Note: Do not load postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 3 From the control panel, press Fax.
5 Enter a fax number, press Speed Dial 1, 2, 3, 4, or 5, or press Phone Book to select a number. Note: • • If you do not have a Speed Dial list but want to create one, see Setting up shortcuts on page 47. If you do not have a Phone Book list but want to create one, see Using the Phone Book on page 48. 6 When you hear the fax tone, press Start. The control panel prompts you for another page.
6 Enter a fax number, and then press . 7 Using the numeric keypad, press 1 (for Yes) if you have another number, or 2 (for No) if you have entered the last number. 8 Enter the time you want to send the fax, and then press . Note: At the designated time, the fax numbers are dialed and the fax is sent to all of the designated fax numbers. If the fax transmission is unsuccessful to any of the numbers on the broadcast list, the unsuccessful numbers will be dialed again.
Receiving a fax manually We recommend using this feature when the fax and the telephone share a telephone line. Choose which incoming faxes to accept by setting the MFP to manual answering mode. 1 Deselect Auto Answer: a From the control panel, press Fax. b Press Menu. c Press or repeatedly until FAX ADVANCED appears, and then press . Auto Answer appears. d Press . e Press press .
8 Press . 9 Enter the number to which you want to forward the fax. 10 Press . Printing fax activity reports 1 From the control panel, press Fax. 2 Press Menu. 3 Press 4 Press repeatedly until REPORTS is selected. or repeatedly until Fax Call log or Fax Job log is selected. . 5 Press 6 Press or . Customizing fax settings Setting up shortcuts To make sending faxes easier, you can enter up to 99 shortcuts. 1 From the control panel, press Fax. 2 Press Phone Book.
7 Enter the shortcut name using the keypad, and then press . For more information, see Entering characters on page 50. Note: The MFP does not support double–byte characters for names, such as Chinese, Japanese, or Korean. You cannot enter a name using these languages. 8 Enter a fax number, and then press . 9 Using the numeric keypad, press 1 (for Yes) if you have another number, or 2 (for No) if you are finished.
Setting the distinctive ring 1 From the control panel, press Fax. 2 Press Menu. 3 Press or repeatedly until FAX DEFAULTS is selected. or repeatedly until Distinct Ring is selected. 7 Press or repeatedly until the setting you want is selected. 8 Press or to turn the setting on or off. 4 Press . 5 Press 6 Press 9 Press . to save the setting. Setting the Station ID 1 From the control panel, press Fax. 2 Press Menu. 3 Press 4 Press repeatedly until FAX DEFAULTS is selected.
Entering characters To enter a name for a fax job or the station ID, use the alphanumeric keypad. Press the appropriate key repeatedly until the character you want to use appears on the display. Note: • • To add a space, press . To go back a space, press Key Characters 1 1@ 2 ABCabc2 3 DEFdef3 4 GHIghi4 5 JKLjkl5 6 MNOmno6 7 PQRSpqrs7 8 TUVtuv8 9 WXYZwxyz9 0 0./+-+:;?!<>()[] . Canceling a fax job 1 Under Fax, press Options.
7 Copying You can load an original document into the ADF or on the scanner glass. ADF Scanner glass Use the ADF for multiple–page documents. Use the scanner glass for single-page documents, postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper). Note: Do not load postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper) into the ADF. Place these items on the scanner glass. Making a copy 1 Load paper.
2 Load the original document face-up into the ADF or face-down on the scanner glass. 3 From the control panel, press Copy. 4 Enter the number of copies you want to print. 5 Press Start. Collating copies If you make multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). 1 Load the original document face-up into the ADF or face-down on the scanner glass. 2 From the control panel, make sure Copy mode is selected.
8 Press Start. 9 If prompted, press 1 (for yes) if you have more pages, or 2 (for no) if you have finished copying the number of pages you want to print in Paper Saver mode. Enlarging or reducing an image 1 Load paper. 2 Load an original document face-up into the ADF or face-down on the scanner glass. Note: Do not load postcards, index cards, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
8 Scanning Using the X340, X340n, or X342n, you can send scanned images through the USB connection to your computer. In addition, using the X342n you can scan the document back to your computer over the network. You can load an original document into the ADF or on the scanner glass. ADF Scanner glass Use the ADF for multiple–page documents. Use the scanner glass for single-page documents, postcards, 4 x 6 cards, small items, or thin media (such as magazine clippings or carbonless paper).
Scanning documents using the control panel (USB attach only) 1 Make sure: • • • The computer is on. The computer is attached to the MFP. The software has been loaded onto the computer. 2 Load an original document face-up into the ADF or face-down on the scanner glass. Note: Do not load postcards, index cards, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 3 From the control panel, press Scan.
• Click Start Æ All Programs Æ Lexmark Æ Lexmark X34x Series Æ QLINK. 4 Select the application you want to use. Note: If you do not see the application you want to use, configure additional applications for scanning. For more information, see Configuring additional applications for scanning on page 56. 5 If you want to adjust the scan settings, see Customizing scan settings on page 58. 6 Press Scan Now. The MFP scans the document.
Scanning text for editing (OCR) Use the Optical Character Recognition (OCR) software feature to turn scanned images into text that you can edit with a word-processing or spreadsheet application. 1 Make sure ABBYY FineReader is installed. Note: ABBYY FineReader installs as part of the MFP software during initial setup. To verify that it has been installed correctly, click Start Æ Programs or All Programs Æ ABBYY FineReader 6.0 Sprint, and make sure that ABBYY FineReader is listed.
Customizing scan settings 1 Open QLINK: • • Double-click the QLINK icon on the desktop. Click Start Æ All Programs Æ Lexmark Æ Lexmark X34x Series Æ QLINK. 2 Select the destination you want to scan to. 3 Click Edit. 4 Adjust the scan settings. 5 Click OK. Scanning over a network Note: Only available on the X342n connected to a network 1 Type the IP address of the MFP in the address line of your browser, and then press Enter. If the Java applet screen appears, click Yes.
c After you enter the shortcut number, the scanner will scan and send the document to the directory or application you specified. If you touch Profiles on the home screen, locate your shortcut on the list. 9 Return to your computer to view your file. Your output file is saved in the location you specified or launched in the application you specified. Understanding Scan options To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom.
Orientation—Tells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation. Darkness—Adjusts how light or dark your scanned documents will turn out. Resolution—Adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size.
9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on page 70 for more information.
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place.
3 Close the front cover. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62.
2 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Note: If print quality does not improve, replace the toner cartridge.
Replacing the photoconductor 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. 3 Place the print cartridge assembly on a flat, clean surface.
4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into the new photoconductor. Note: The toner cartridge snaps into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover.
Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is replaced or if print quality problems occur. Warning: Do not put water directly on the MFP or use ammonia–based cleaners or volatile solvents, such as paint thinner, on the MFP. Cleaning the scanner glass 1 Slightly dampen a soft, lint–free cloth or paper towel with water. 2 Open the top cover. 3 Wipe the surfaces of the scanner glass and ADF until they are clean and dry.
Cleaning the inside of the MFP CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to cool down. 2 Open the front cover, and pull on the handle to remove the print cartridge assembly.
4 With a dry, lint–free cloth, wipe away any dust and spilled toner from the print cartridge area. Warning: • • To prevent damage to the print cartridge assembly, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on.
Ordering supplies To order supplies or to locate a dealer near you, visit our Web site: www.lexmark.com.
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press 3 Press repeatedly until MACHINE SETUP appears on the display. or repeatedly until Language appears on the display. or repeatedly until the language you want appears on the . 4 Press 5 Press . 6 Press display. 7 Press or . 8 Press Back repeatedly to return to the Ready prompt. Display is not lit. 1 Turn off the MFP.
Symptom Solution Unable to connect over a network Make sure you are using the correct cable, that it is securely connected, and the network options are properly configured. For more information, see Setting the network options (X342n only). Note: Connecting over a network is only available on the X342n.
Removing and reinstalling the drivers software If the software is not functioning properly or a communications error message appears, you may need to remove and then reinstall the drivers software. If the problems persist, follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to remove the software.
Jams and misfeeds troubleshooting Follow these tips to help prevent document and paper jams. • Use only recommended print materials. • Do not mix paper types in the paper tray. • Do not use creased, damp, or curled paper. • Flex, fan, and straighten the paper before loading. • Make sure the adjustable paper guides are positioned correctly. • Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual feeder.
Clearing a paper jam Use the following table to locate and clear the paper jam. Note: To avoid tearing the paper, pull the paper out gently and slowly. Message Location of jam Go to... 200.xx Paper Jam MFP input sensor 200/201 Paper Jam on page 77 201.xx Paper Jam Between MFP input and exit sensors 202.xx Paper Jam Paper exit sensor 202 Paper Jam on page 80 241.xx Paper Jam Tray 1 241/242 Paper Jam on page 81 242.xx Paper Jam Tray 2 251.
200/201 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
5 Close the front cover. 6 Press Start to resume printing. Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size.
202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing.
241/242 Paper Jam 1 Open the appropriate paper tray. Note: • • • Open Tray 1 for 241 Paper Jam. Open Tray 2 for 242 Paper Jam. 242 Paper Jam will only occur when Tray 2 is installed. Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out.
3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing.
290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF. Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume.
Print and copy troubleshooting Problem Solution MFP does not print or respond See Display is not lit. on page 72. Remove and reinstall the software. For more information, see on page 73. If you are scanning a document, wait until scanning is complete before using the MFP. Restart the computer. Make sure the MFP is set as the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes.
Print quality troubleshooting Problem Solution Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on page 63. Install a new toner cartridge. For more information, see Installing a toner cartridge on page 62. Only use new, dry paper. Make sure the front door is securely latched on both sides.
Problem Solution Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. For copies, adjust the darkness settings by pressing Darkness from the control panel. For prints, adjust the darkness settings from the control panel menu: 1 From the control panel, press Menu. 2 Press 3 Press 6 Press 7 Press repeatedly until MACHINE SETUP appears.
Problem Solution Wrinkles or creases Make sure paper is loaded correctly. For more information, see Loading paper and original documents on page 28. Make sure the paper is not too wet. Keep paper in its original wrapper and out of high humidity areas until needed. Try paper from a freshly opened pack. Black pages Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. If replacing the toner cartridge does not correct the problem, replace the photoconductor.
Scan troubleshooting Problem Solution Scanner does not respond Check the display. If there is an error message, see Error messages troubleshooting on page 91. Make sure the MFP is set as the default printer and is not on hold or paused. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double–click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing.
Fax troubleshooting Problem Solution Cannot send or receive a fax Check the display. If there is an error message, see Error messages troubleshooting on page 91. Make sure cable connections for the following hardware are secure, if applicable: • • • • Power supply Telephone Handset Answering machine Check the telephone wall jack. 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the jack.
Problem Solution Can receive but not send faxes Make sure the document is loaded correctly into the ADF or on the scanner glass. For more information, see Faxing on page 42. Check the Prefix setting. 1 From the control panel, press Fax. 2 Press Menu. 3 Press 4 Press repeatedly until FAX DEFAULTS appears. or repeatedly until Prefix appears. . 5 Press 6 Press or . 7 Enter the numbers you would like to have dialed before each telephone number. 8 Press . 9 Press Stop to return to the Ready prompt.
Error messages troubleshooting Problem Solution Change Media Press 1 to change the size and/or type of media, or press 2 to ignore the error message. Note: To continue the job, press Start. To cancel the job, press Stop. Close Front Door Close the front cover until it locks. Load Manual Load print media into the manual feeder. For more information, see Loading paper in the manual feeder on page 32. Load Media Load paper in the paper tray.
Problem Solution 34 Short paper Make sure the correct media type and size have been selected for the existing print job. For more information, see Setting the paper type and size on page 35. • Press Start to resume printing Note: Pressing Start may truncate the print job. or • Press Stop to cancel the job. Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have enough memory to process the job.
Problem Solution 241.xx Paper Jam See 241/242 Paper Jam on page 81. 242.xx Paper Jam 251.xx Paper Jam See 251 Paper Jam on page 82. 290 Scanner Jam See 290/291/292 Scanner Jam on page 83. 291 Scanner Jam 292 Scanner Jam 9**.xx Service 1 Turn the power off for one minute. 2 Turn the power on. If the error message reappears, call a Lexmark service representative. For authorized service representatives in your area, visit www.lexmark.com.
Notices Electronic emission notices Federal Communications Commission (FCC) compliance information statement Part 15 The Lexmark X340 (7003-100), X340n (7003-x050), and X342n (7003-110) have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Notices modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
Notices European Community (EC) directives conformity Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) in languages of the European Community. English Hereby, Lexmark International Inc., declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Suomi Valmistaja Lexmark International Inc.
Notices Malti Magyar A Lexmark International Inc. ezennel kijelenti, hogy ez a termék megfelel az 1999/5/ EC direktíva alapvetõ követelményeinek és más vonatkozó rendelkezéseinek. Eesti Käesolevaga kinnitab Lexmark International Inc. selle seadme vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele. Latviski Ar ðo Lexmark International Inc.
Notices Korean MIC statement If this symbol appears on your product, the accompanying statement is applicable. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance: www.eiae.org.
Notices • The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another. South Africa telecommunications notice This modem must be used in conjunction with an approved surge protection device when connected to the PSTN.
Notices Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1–meter average sound pressure, dBA Printing 52 Scanning 48 Copying 52 Idling 30 Printer energy consumption The following table documents the power consumption characteristics of the printer.
Notices ENERGY STAR Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Laser advisory label A laser notice label may be affixed to this MFP.
Index A Copy Defaults menu 23 copy troubleshooting 84 copying collated copies 52 documents 51 enlarging an image 53 reducing an image 53 ADF loading original documents 36 paper capacity 36 B broadcast fax 44 buttons, control panel 20 D delay send 44 distinctive ring patterns 49 documents faxing 43 loading into ADF 36 loading on scanner glass 37 printing 39 scanning 55 C canceling fax job 50 using Stop button 22 card stock 34 cartridge error 91 cartridge, toner installing 62 ordering 70 recycling 70 red
Index K Load Media 91 Memory Full 92 No Answer 91 No Dial Tone 91 Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 keypad, using 50 L labels 33 loading card stock 33 documents into the ADF 36 documents on the scanner glass 37 envelopes 33 labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 F fax activity reports 47 Fax Advanced menu 23 Fax Call lo
Index editing 48 printing 48 searching 48 photoconductor, replacing 65 power supply port 19 prefix 45 Presto! PageManager 27 print cartridge assembly 65 print properties opening 26 tabs 26 using 26 print troubleshooting 84 printing collated copies 40 documents 39 envelopes 39 last page first 41 menu report 22 multiple pages on a sheet 40 transparencies 40 scan troubleshooting 88 scanner glass cleaning 67 loading documents 37 scanning configuring additional applications 56 documents 55 from an application
Index error messages 91 fax 89 jams and misfeeds 75 print 84 scan 88 setup 72 U USB port 19 W Web site 8 105
