Lexmark E460dn and E460dw User's Guide August 2008 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2008 Lexmark International, Inc. All rights reserved.
Contents Safety information.............................................................................9 Learning about the printer.............................................................11 Finding information about the printer........................................................................................................................11 Printer configurations......................................................................................................................................
Assigning a Custom Type name....................................................................................................................................... 50 Changing a Custom Type name ....................................................................................................................................... 51 Paper and specialty media guidelines.........................................52 Paper guidelines.........................................................................
202 paper jam.......................................................................................................................................................................73 231 paper jam.......................................................................................................................................................................74 233 paper jam.....................................................................................................................................
General Settings menu ...............................................................................................................................................................105 Setup menu ....................................................................................................................................................................................108 Finishing menu......................................................................................................................
Modifying confidential print settings........................................................................................................................144 Adjusting Power Saver....................................................................................................................................................145 Setting up e-mail alerts...................................................................................................................................................
Toner specks...................................................................................................................................................................................160 Transparency print quality is poor..........................................................................................................................................160 Streaked horizontal lines....................................................................................................................
Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Refer service or repairs, other than those described in the user documentation, to a professional service person.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Learning about the printer Finding information about the printer Setup information Description Where to find The Setup information gives you instructions for setting You can find the Setup information on the side of the printer box up the printer. Follow the set of instructions for local, or on the Lexmark Web site at www.lexmark.com. network, or wireless, depending on what you need. Help Description Where to find The Help gives you instructions for using the software.
Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250-sheet tray (Tray 1) 7 Multipurpose feeder door 8 Front door Learning about the printer 12
The following illustration shows the printer back with its basic features or parts: 1 Rear door 2 Ethernet port 3 USB port 4 Parallel port Note: If your printer is a wireless model, the wireless antenna is attached here. The wireless antenna replaces the parallel port for the wireless printer model.
Configured models The following illustration shows the printer configured with an optional 250-sheet drawer: 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250-sheet tray (Tray 1) 7 Optional 250-sheet drawer (Tray 2) 8 Multipurpose feeder door 9 Front door Learning about the printer 14
The following illustration shows the printer configured with an optional 550-sheet drawer: 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250-sheet tray (Tray 1) 7 Optional 550-sheet drawer (Tray 2) 8 Multipurpose feeder door 9 Front door Understanding the printer control panel The following diagram shows the printer control panel: Learning about the printer 15
The following diagrams and tables provide more information about the printer control panel items: Item 1 Description ) Opens the menus Menus button ( Note: The menus are available only when the printer is in the Ready state. 2 Back button ( ) Returns the display to the previous screen 3 Stop button ( ) Stops all printer activity When printing, pressing causes Stopping to appear momentarily. Then the Stopped screen appears offering a list of settings that you may select.
Item Description 1 Display 2 Select button ( Shows messages that communicate the status of the printer or that indicate possible printer problems that must be resolved. The display is also capable of showing pictures of Show Me instructions, which show you how to perform a task like clearing a jam. ) • Opens a menu and displays the first item in the menu (called a menu item) • Opens a menu item and displays the available values or settings.
Item 1 Description Keypad Enter numbers or symbols if the display screen has a field that accepts these entries. Using the standard exit bin and paper stop The standard exit bin holds up to 150 sheets of 20 lb paper. It collects print jobs facedown. The standard exit bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. The paper stop also aids in neater stacking of the paper. To open the paper stop, pull it so it flips forward.
Notes: • Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed.
Additional printer setup After completing any additional printer setup, print a menu settings page to verify that all printer options are installed correctly. See “Printing a menu settings page” on page 36 for more information. The option names appear on this page if they are installed correctly. Since you have not made any setting changes yet, if you print the page now it lists all the factory default settings.
3 Right side 200 mm (8.0 in.) 4 Left side 12.7 mm (0.5 in.) 5 Top 300 mm (12.0 in.) Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 As you face the printer, the system board door is on the right side.
Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
4 Push the memory card into the connector until the latches snap into place. 5 Close the system board door. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
2 Unpack the card. Note: Avoid touching the connection points along the edge of the card. 3 Holding the card by its sides, align the card with the connector on the system board. 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Close the system board door.
Installing hardware options Installing a 250- or 550-sheet drawer The printer supports an optional 250- or 550-sheet drawer. Only one drawer may be installed on the printer at one time. CAUTION—SHOCK HAZARD: If you are installing an optional drawer after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing 1 Unpack the drawer, and then remove any packing material from the outside of the drawer. 2 Remove the tray from the support unit.
6 Align the printer with the drawer, and then lower the printer into place. Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB or parallel cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer first and then to a wall outlet.
1 Ethernet port Note: The Ethernet port is a feature on network models only. 2 USB port 3 Parallel port Note: If your printer is a wireless model, the wireless antenna is attached here. The wireless antenna replaces the parallel port for the wireless printer model. 4 Power cord socket Installing the printer on a wired network Use the following instructions to install the printer on a wired network. These instructions apply to Ethernet and fiber optic network connections.
In Windows Vista a Click . b In the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive. In Windows XP and earlier a Click Start. b Click Run. c Type D:\setup.exe, where D is the letter of your CD or DVD drive. 2 Click Install Printer and Software. 3 Click Agree to agree to the License Agreement. 4 Select Suggested, and then click Next.
8 Type the user password, and then click OK. All the necessary software is installed on the computer. 9 Click Close when installation is complete. b Add the printer: • For IP printing: In Mac OS X version 10.5 1 2 3 4 5 From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier 1 2 3 4 5 6 From the Go menu, choose Applications. Double-click Utilities. Double-click Printer Setup Utility or Print Center.
Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users 1 Close all open software programs. 2 Insert the Software and Documentation CD. 3 From the main installation dialog, click Install. 4 Follow the instructions on the screen.
• Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, enter up to four in the provided spaces. Select the key currently in use on the network by selecting the Default WEP Transmit Key. or – WPA or WPA2 passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network.
Do not connect the USB cable until instructed to do so on the screen 2 Insert the Software and Documentation CD. 3 Click Install. 4 Click Agree. 5 Click Suggested. 6 Click Wireless Network Attach. 7 Connect the cables in the following order: a Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
3 Connect the power cable, and then turn the power on. Enter the printer information 1 Access the AirPort options. In Mac OS X version 10.5 a From the Apple menu, choose System Preferences. b Click Network. c Click AirPort. In Mac OS X version 10.4 and earlier a From the Go menu, choose Applications. b Double-click Internet Connect. c From the toolbar, click AirPort.
In Mac OS X version 10.5 a From the Apple menu, choose System Preferences. b Click Network. c Click AirPort. In Mac OS X version 10.4 and earlier a From the Go menu, choose Applications. b Double-click Internet Connect. c From the toolbar, click AirPort. 7 From the Network pop-up menu, select your wireless network.
5 Select the printer from the list. 6 Click Add. b For AppleTalk printing: In Mac OS X version 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk. 5 Select the printer from the list. 6 Click Add. In Mac OS X version 10.4 1 From the Go menu, choose Applications. 2 Double-click Utilities. 3 Locate and double-click Print Center or Printer Setup Utility. 4 From the Printer List, choose Add. 5 Choose the Default Browser tab. 6 Click More Printers.
3 Press the down arrow button until Reports appears, and then press . Menu Settings Page appears. 4 Press . After the menu settings page prints, Ready appears. Printing a network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press .
Loading paper and specialty media This section explains how to load the 250- and 550-sheet trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
5 Press the down arrow button until Units of Measure appears, and then press . 6 Press the down arrow button until appears next to the correct unit of measure, and then press . Submitting selection appears, followed by the Universal Setup menu.
1 Pull the tray completely out. 2 Squeeze the width guide tabs on the right guide as shown, and slide the width guides to the sides of the tray. Notice that the two width guides move in unison when you move just the right width guide. 3 Squeeze the length guide tabs together as shown, and slide the length guide to the correct position for the paper size being loaded.
If you are loading a longer size of paper like A4 or legal, squeeze the length guide tab and slide the length guide backwards to the position for the length of paper you are loading. The tray extends backwards as shown. If you are loading A6-size paper: a Squeeze the length guide tab shown as follows, and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Note: The standard tray accommodates only 150 sheets of A6-size paper.
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack toward the back of the tray as shown with the recommended print side facedown. Note: Notice the maximum fill line on the side of the width guide which indicates the maximum height for loading paper. Do not overload the tray. Do not load A6-size paper to the maximum fill line; the tray holds only 150 sheets of A6-size paper.
6 Squeeze the width guide tabs on the right guide, and slide the width guides to lightly touch the side of the stack. Adjust the guides properly to alleviate repeated jams and paper feeding problems. 7 Insert the tray. 8 If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the printer control panel. For more information, see “Setting the Paper Size and Paper Type” on page 38.
Loading the optional 250- or 550-sheet tray Only one optional drawer, which includes either a 250- or 550-sheet tray, may be attached to the printer at a time. Regardless of the number of sheets in the optional tray, it is referred to as Tray 2. 1 Pull the tray completely out. 2 See “Loading the standard 250-sheet tray” on page 39 to complete the steps for loading a tray. An optional tray is loaded in the same way that the standard tray is loaded. 3 Insert the tray.
Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, paper labels, and envelopes. You may also want to use the multipurpose feeder for single-page print jobs on letterhead or on other specialty media you do not keep in a tray. Opening the multipurpose feeder 1 Grasp the handle, and pull the multipurpose feeder door down.
4 Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them.
• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams. Do not fold or crease envelopes. 3 Load the paper or specialty media. Notes: • Do not force any paper into the multipurpose feeder. Overfilling may cause jams.
• Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. • Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes.
4 Squeeze the tab located on the right width guide to adjust the guides to lightly touch the sides of the stack. 5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type.
Unlinking trays Unlinked trays have settings that are not the same as the settings of any other tray. To unlink a tray using the Paper menu, change the Paper Type and Paper Size settings so that they do not match the settings of any other tray. 1 From the Paper menu, make sure the Type setting (for example, Plain Paper, letterhead, Custom Type ) for the tray you want to unlink does not match the Type setting of any other tray.
Changing a Custom Type name If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type for each of the custom paper types that are loaded. When a Custom Type name is changed, the menus display the new name instead of Custom Type . To change a Custom Type name: 1 Type the printer IP address into the address field of your Web browser.
Paper and specialty media guidelines Paper and specialty media are paper, card stock, envelopes, paper labels, and transparencies. A number of items must be considered concerning the selection of paper and specialty media before printing. This chapter provides information on making selections and caring for papers and specialty media. It is recommended that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities.
Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper.
• Avoid papers with rough or heavily textured surfaces. Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Supported paper sizes, types, weights, and capacities The following tables provide information on standard and optional paper sources, the types of paper they support, and capacities. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m2 (16–24 lb) paper weights.
Paper sizes supported by the printer Paper size Dimensions A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in.) A61 105 x 148 mm (4.1 x 5.8 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.) Legal 216 x 356 mm (8.5 x 14 in.) Letter 216 x 279 mm (8.5 x 11 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) X Universal2 76.2 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.
Paper size Dimensions Standard 250-sheet tray Optional 250or 550-sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X X Other Envelope 229 x 356 mm (9 x 14 in.) X X X 1 Multipurpose feeder Duplex path A6 is supported only for grain long papers. 2 If a paper size you want to use is not listed, configure a Universal paper size. For more information, see “Configuring Universal paper settings” on page 38.
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 67 and “Storing paper” on page 54. Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document open, click File Print.
Printing on specialty media Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process Print side • Standard 250-sheet Printed letterhead tray • Optional 250-sheet design is placed facedown. Paper orientation The top edge of the sheet with the logo is placed at the front of the tray.
Source or process Print side Paper orientation Multipurpose feeder (duplex printing) Preprinted letterhead design is placed facedown. The top edge of the sheet with the logo should enter the multipurpose feeder last. Note: Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities.
• To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars – Have an interlocking design – Have postage stamps attached – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes
When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions.
Printing confidential and other held jobs Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs continue to be held in the printer until you choose to delete them. For Windows Users 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Other Options, and then click Print and Hold.
If you enter an invalid PIN, the Invalid PIN screen appears. • To re-enter the PIN, make sure Try again appears, and then press . • To cancel the PIN, press the down arrow button until Cancel appears, and then press 9 Press the down arrow button until appears next to the job you want to print, and then press . . Printing information pages See “Printing a menu settings page” on page 36 and “Printing a network setup page” on page 37 for more information on printing these pages.
4 Press the down arrow button until Prt Quality Pgs appears, and then press . The print quality test pages print. 5 Press the down arrow button until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: 1 Press the arrow buttons until Cancel appears.
When you send a job to print, a small printer icon appears in the right corner of the taskbar. 1 Double-click the printer icon. A list of print jobs appears in the printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. For Macintosh users In Mac OS X version 10.5: 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax, and then double-click the printer icon. 3 From the printer window, select the job to cancel.
Clearing jams By carefully selecting papers and specialty media and loading it properly, you should be able to avoid most jams. For more information, see “Avoiding jams” on page 67. If jams do occur, follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. To resolve the jam messages, you must clear the entire paper path, and press to clear the message and resume printing.
Identifying jams in the paper path The following illustration shows the path that paper travels through the printer. The path varies depending on the input source (tray or feeder) and depending on whether a duplex (two-sided) print job is being sent. When a jam occurs, a jam message appears, indicating the region of the jam or the number of jammed sheets. The three-digit jam prefix numbers are given in the following illustration to show where each jam occurs.
1 Standard exit bin 2 Front door 3 Multipurpose feeder door 4 Tray 1 5 Optional 250- or 550-sheet tray (Tray 2) 6 Rear door Jam message numbers and how to access each jam Jam number To access the jam 200 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. 201 Open the front door, and then remove the photoconductor kit. 202 Open the front door, and then open the rear door. 231 Open the front door, and then open the rear door.
Jam number To access the jam 234 Try one or more of the following: • Open the front door, and then open the rear door. • Remove Tray 1, and then depress the lever. 235 Remove the jam from the standard exit bin. 242 Remove Tray 2. 251 Try one or more of the following: • If the sheet is visible in the multipurpose feeder, gently pull it from the front of the multipurpose feeder. • If it is not visible, open the front door, and then remove the unit.
3 If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit). Note: When the photoconductor kit and toner cartridge are together, they are called a unit. 4 Lift the flap in front of the printer, and remove any jammed sheets. 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press .
201 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Align and insert the unit. 4 Close the front door. 5 Press .
202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Open the rear door.
4 Remove the jam. 5 Close the rear door. 6 Close the front door. 7 Press . 231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door. 2 Open the rear door.
3 Remove the jam. 4 Close the rear door. 5 Close the front door. 6 Press . If this does not clear the jam, complete the steps in “233 paper jam” on page 75. 233 paper jam 1 Remove the tray from the printer.
2 Locate the lever shown. Pull the lever down to release the jam. 3 Pull the jammed sheets from the duplex area. 4 Insert the tray. 5 Press . If this does not clear the jam, complete the steps in “231 paper jam” on page 74. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on.
235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of the standard exit bin. 2 Press . 242 paper jam 1 Remove the optional tray from the printer.
2 Remove the jam. 3 Insert the optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may be still visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder.
If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the unit. 2 Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper. 3 Align and insert the unit. 4 Close the front door. 5 Press .
Understanding printer menus Menus list A number of menus and menu items are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Network Menu Configure MP Network Setup Page USB Menu Substitute Size Paper Texture Wireless Setup Page Profiles List Parallel Menu SMTP Menu Paper Weight Netware Setup Page Paper Loading Print Fonts Custom Types Print Directory Universal Se
Paper menu Default Source menu Menu item Description Default Source Tray MP Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes: • From the Paper menu, Configure MP must be set to Cassette in order for MP Feeder to appear as a menu setting. • Tray 1 (standard tray) is the factory default setting. • Only an installed paper source will appear as a menu setting.
Menu item Description Tray Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in each tray Manual Paper Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal Specifies the size of the paper being manually loaded in the multipurpose feeder Notes: • Plain Paper is the factory default setting for Tray 1.
Menu item Description MP Feeder Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in the multipurpose f
Menu item Description Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper being manually loaded in the multipurpose feeder Manual Env Size 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Specifies the size of the envelope being manually loaded in the multipurpose feeder Manual Env Type Envelope Custom Type Specifies th
Substitute Size menu Menu item Description Substitute Size Off Statement/A5 Letter/A4 All Listed Substitutes a specified paper size if the requested paper size is not available Notes: • All Listed is the factory default setting. All available substitutions are allowed. • The Off setting indicates no size substitutions are allowed. • Setting a substitution lets the job print without a Change Paper message appearing.
Menu item Description Rough Envelope Texture Rough Specifies the relative texture of the envelopes loaded in a specific tray Letterhead Texture Smooth Normal Rough Specifies the relative texture of the letterhead paper loaded in a specific tray Preprinted Texture Smooth Normal Rough Specifies the relative texture of the preprinted paper loaded in a specific tray Colored Texture Smooth Normal Rough Specifies the relative texture of the colored paper loaded in a specific tray Light Texture Smooth No
Menu item Description Transparency Weight Light Normal Heavy Specifies the relative weight of the transparencies loaded in a specific tray Recycled Weight Light Normal Heavy Specifies the relative weight of the recycled paper loaded in a specific tray Labels Weight Light Normal Heavy Specifies the relative weight of the labels loaded in a specific tray Bond Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Envelope Weight Light Normal Heavy Specifies t
Menu item Description Rough/Cotton Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Custom Weight Light Normal Heavy Specifies the relative weight of the custom paper type loaded in a specific tray Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • Settings appear only if the custom type is supported.
Menu item Description Custom Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Custom as the paper type Notes: • Off is the factory default setting. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected, all print jobs are sent through the duplex unit, including 1-sided jobs.
Menu item Description Portrait Width 3–14.17 inches 76–360 mm Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. • 216 mm is the international factory default setting. Millimeters can be increased in 1-mm increments. Portrait Height 3–14.
Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed. • This menu item appears only for network printers or printers connected to print servers.
Standard Network or Network menus Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off setting is used, the printer uses PostScript emulation if PS SmartSwitch is set to On.
Menu item Description Std Network Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk NetWare LexLink For descriptions and settings of the network setup menus, see the following: • • • • • • • • Net Setup Reports Network Card TCP/IP IPv6 Wireless Apple Talk NetWare LexLink “Reports menu (under the Network/Ports menu)” on page 93 “Network Card menu” on page 93 “TCP/IP menu” on page 94 “IPv6 menu” on page 95 “Wireless menu” on page 95 “AppleTalk menu” on page 96 “NetWare menu” on page 96 “LexL
Menu item Description Network Address UAA LAA Lets you view the network addresses Job Timeout 0-225 seconds Sets the amount of time in seconds that a network print job can take before it is canceled Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. • If a value of 1–9 is selected, the setting is saved as 10. Banner Page On Off Allows the printer to print a banner page Note: Off is the factory default setting.
Menu item Description Enable Auto IP Yes No Specifies the Zero Configuration Networking setting Enable FTP/TFTP Yes No Enables the built-in FTP server, which allows files to be transferred to the printer Enable HTTP Server Yes No Enables the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser.
Network/Ports Network Net Setup Wireless Menu item Description Network Mode Infrastructure Ad hoc Specifies the network mode Notes: • Infrastructure mode lets the printer access a network using an access point. • Ad hoc is the factory default setting. Ad hoc mode configures the printer for wireless networking directly between it and a computer. Compatibility 802.11n 802.11b/g 802.
Network/Ports Network Menu Network Setup NetWare Menu item Description Activate Yes No Activates or deactivates NetWare support View Login Name Shows the assigned NetWare login name Note: No is the factory default setting. Note: This can be changed only from the Embedded Web Server. Print Mode Shows the assigned NetWare print mode Note: This can be changed only from the Embedded Web Server.
USB menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off setting is used, the printer uses PostScript emulation if the PS Smartswitch setting is On.
Menu item Description ENA Address ... Sets the network address information for an external print server that is attached to the printer using a USB cable Note: This menu item is available only if the printer is attached to an external print server through the USB port. ENA Netmask ...
Menu item Description Parallel Buffer Disabled Auto 3K to Sets the size of the parallel input buffer Notes: • Auto is the factory default setting. • The Disabled setting turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The parallel buffer size setting can be changed in 1-K increments.
Menu item Description Parallel with ENA ENA Address ENA Netmask ENA Gateway • ENA Address sets the network address information for an external print server that is attached to the printer using a parallel cable • ENA Netmask sets the netmask information for an external print server that is attached to the printer using a parallel cable • ENA Gateway sets the gateway information for an external print server that is attached to the printer using a parallel cable Note: Parallel with ENA is available only
Menu item Description Device-Initiated E-mail None Use Device Credentials Specifies server information Notes: • The message boxes have a limitation of 512 characters. • None is the factory default setting for Device-Initiated E-mail and User-Initiated E-mail None Use Device SMTP Credentials User-Initiated E-mail.
Menu item Description Remote Logins Login failures Failure time frame Lockout time Login timeout Limits the number and time frames of failed login attempts from a computer before all remote users are locked out Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. Settings range from 1–50. 3 attempts is the factory default setting. • “Failure time frame” specifies the time frame during which failed login attempts can be made before users are locked out.
Menu item Description Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specifies whether and how the audit logs of print jobs are created: • Enable Audit determines if the printer records events in the secure audit log and in the remote syslog. • Enable Remote Syslog determines if the printer sends logged events to a remote server.
Menu item Description Enable NTP On Off Enables Network Time Protocol, which synchronizes the clocks of devices on a network Note: On is the factory default setting.
Menu item Description Quiet Mode Off On Reduces the amount of noise produced by the printer Run Initial setup Yes No Instructs the printer to run the setup wizard Notes: • Off is the factory default setting. • On configures the printer to produce as little noise as possible. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No.
Menu item Description Timeouts Print Timeout Disabled 1 sec–255 sec Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation.
Menu item Description Factory Defaults Do Not Restore Restore Now Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory are not affected.
Menu item Description Download Target RAM Flash Sets the storage location for downloads Notes: • RAM is the factory default setting. • Storing downloads in flash memory places them in permanent storage. Downloads remain in flash memory even when the printer is turned off. • Storing downloads in RAM is temporary. • This menu appears only if optional flash memory is installed.
Menu item Description Duplex Binding Long Edge Short Edge Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Notes: • Long Edge is the factory default setting. • Long Edge specifies that binding be placed on the left edge of portrait pages and the top edge of landscape pages. • Short Edge specifies that binding be placed on the top edge of portrait pages and the left edge of landscape pages.
Menu item Description N-up (pages-side) Off 2-Up 3-Up 4-Up 6-Up 9-Up 12-Up 16-Up Specifies that multiple-page images be printed on one side of a sheet of paper N-up Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple-page images when using N-up (pages-sides) Orientation Auto Landscape Portrait Specifies the orientation of a multiple-page sheet Notes: • Off is the factory default setting.
Menu item Description Enhance Fine Lines On Off Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting.
Menu item Description Defragment Flash No Yes Prepares the flash memory to receive new data by retrieving lost storage space Warning—Potential Damage: Do not turn off the printer while the flash memory is defragmenting. Notes: • A optional flash memory card must be installed in the printer and operating properly for this menu item to be available. The flash memory card must not be Read/Write or Write protected or defective. • No cancels the defragment request.
PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Font Priority Resident Flash Establishes the font search order Note: Off is the factory default setting. Notes: • Resident is the factory default setting. • A formatted optional flash memory card must be installed in the printer and operating properly for this menu item to be available. • The optional flash memory card cannot be Read/Write, Write, or password protected.
Menu item Description PCL Emulation Settings Pitch 0.08–100 Specifies the font pitch for scalable monospaced fonts Notes: • • • • 10 is the factory default setting. Pitch refers to the number of fixed-space characters per inch (cpi). Pitch can be increased or decreased in 0.01-cpi increments. For nonscalable monospaced fonts, the pitch appears on the display but cannot be changed.
Menu item Description Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray Off None 0–199 Assign Manual Paper Off None 0–199 Assign Man Env Off None 0–199 Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It is displayed only when it is selected by the PCL 5 interpreter. • None ignores the Select Paper Feed command.
HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Description Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Gothic Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery Sets the default font for HTML documents Note:
Menu item Description Backgrounds Do Not Print Print Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting.
Menu item Description Media Guide Provides a list of the paper sizes supported in trays, drawers, and feeders Print Defects Provides information about resolving print defects Menu Map Provides a list of the printer control panel menus and menu items Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Pro
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. List of status and error messages Activating Menu Changes Wait for the message to clear. Busy Wait for the message to clear. Busy ... Wait for the message to clear. Calibrating Wait for the message to clear. Cancel not available Wait for the message to clear. Canceling Wait for the message to clear. Cartridge Low The toner cartridge is low on toner.
Cartridge Life Exceeded The toner cartridge is exhausted. 1 Remove the used toner cartridge, and then install a new one. 2 Press to clear the message. Change to • Press the down arrow button until Continue appears, and then press if the paper was changed. • Press the down arrow button until Use Current appears, and then press the down arrow button to print on the paper currently in the printer. • Cancel the current print job. • For more information, select Show Me.
DO NOT TOUCH Reading flash data DO NOT POWER OFF As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time completed. Wait for the message to clear. The message displays until all code is received and the processing is complete. Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display.
Load with Try one or more of the following: • Load the tray or other source with the correct paper type and size. • Cancel the current job. Maintenance Replace the maintenance items and, if necessary, reset the printer maintenance counter. For information on purchasing supplies, see “Ordering supplies” on page 136. Menu access turned off by system administrator The printer menus cannot be accessed because your system support person disabled the menus. Wait for the message to clear.
No jobs to cancel Wait for the message to clear. Not Ready The printer is not ready to receive or process data, or the printer ports are offline. Parallel/Parallel The printer is connected to a parallel port. Parallel interface is the active communication link. Parallel indicates that the printer is using the parallel port. Parallel indicates the active interface is connected to the printer through PCI connector x. Note: The current interface displays on the menus settings page.
Programming System Code DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Programming System Code appears on the display. Ready The printer is ready to receive print jobs. Remote Management Active DO NOT POWER OFF The printer settings are being configured. Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Remote Management Active appears on the display.
Restoring Factory Defaults Wait for the message to clear. When factory default settings are restored: • All downloaded resources in the printer memory are deleted. This includes fonts, macros, and symbol sets. • All settings return to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Serial , Network, Infrared, LocalTalk, and USB menus. Routine maintenance needed The printer needs to have scheduled maintenance done.
USB/USB The USB port is the active communication link. The printer is processing data through the specified USB port. Wait for the message to clear. Waiting, too many events … DO NOT POWER OFF The printer received too much information. This message appears while it sorts or processes all the information it received. Wait for the message to clear. Warning—Potential Damage: Do not turn the printer off while Waiting, too many events ... DO NOT POWER OFF appears on the display. 30.
37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: • Press the down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory.
50 PPDS font error Try one or more of the following: • Press the down arrow button until Continue appears, and then press to clear the message and continue printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. • Cancel the current print job.
56 Standard USB port disabled Try one or more of the following: • The printer discards any data received through the USB port. Press • Make sure the USB Buffer menu item is not set to Disabled. to clear the message and continue printing. 58 Too many flash options installed Try one or more of the following: • Turn the printer off, and then remove extra flash options: 1 2 3 4 5 Turn the printer off. Unplug the power cord from the wall outlet. Remove the excess flash memory.
200.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge unit if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.
233.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1, and then depress the lever. • Open the front door, and then open the rear door. 2 Remove the jam. 3 Close any open doors or trays. 4 Press to continue printing. 234.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed.
251.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Remove the jam from the multipurpose feeder. 2 Press to continue printing. 900–999 Service 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, contact Customer Support, and report the message.
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove all paper from the printer. 3 Dampen a clean, lint-free cloth with water.
Conserving supplies Conserving supplies using the printer control panel There are some settings you can change from the printer control panel that will help you conserve toner and paper. For more information, see the following table: Supply Path to menu item Purpose of menu item Toner Settings Quality Menu Toner Darkness Lets you adjust the level of toner released on a sheet of paper or specialty media.
Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. Ordering toner cartridges When 88 Cartridge low appears or when the print becomes faded, you may be able to extend the life of the toner cartridge: 1 Remove the toner cartridge.
Part name Lexmark Return Program Cartridge Regular cartridge Extra High Yield Toner Cartridge E460X11L E460X21L Ordering a photoconductor kit Depending on your printer model, the printer issues a message or a light sequence to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.
To replace the toner cartridge: 1 Open the front door by pressing the button on the left side of the printer and lowering the door. 2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 3 Unpack the new toner cartridge. Warning—Potential Damage: When replacing a toner cartridge, do not leave the photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
5 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display.
Place the unit on a flat, clean surface. 3 Press the button on the base of the photoconductor kit. Pull the toner cartridge up and out using the handle. 4 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum.
5 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 6 Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go. 7 After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit.
Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time.
Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.
Checking the device status Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status: 1 Type the printer IP address in the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Device Status.
You can set an expiration time for confidential print jobs. When a user has not printed the jobs within the designated time period, all of the jobs for that user are deleted. Note: This functionality is available only on network printers. To modify the confidential print settings: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings.
Setting up e-mail alerts You can have the printer send you an e-mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed. To set up e-mail alerts: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click E-mail Alert Setup.
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If you are using a USB port, make sure you are running Windows Vista, Windows XP, Windows Server 2003, or Windows 2000/Me/98 and using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network.
Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press .
Large jobs do not collate These are possible solutions. Try one or more of the following: MAKE SURE COLLATE IS SET TO ON From Print Properties or the printer control panel Finishing menu, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. MAKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.
Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER Turn the stack of paper over, if possible, when you reload it into the tray or feeder. CHECK THE PAPER Use recommended paper and other specialty media. For more information, see “Paper and specialty media guidelines” on page 52.
5 Press the down arrow button until Jam Recovery appears, and then press 6 Press the down arrow button until On or Auto appears, and then press . . Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.
Blank pages Try one or more of the following: • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions.
Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print. Ghost images These are possible solutions.
Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software program. Paper curl These are possible solutions.
Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click the down button. 3 Click Printer Features.
Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus.
Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions.
Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is set to Transparency. Streaked horizontal lines These are possible solutions.
MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Clear any paper you see. THERE MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions.
Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. CHECK THE PAPER TYPE • • • • Try a different type of paper. For transparencies, use only ones recommended by the printer manufacturer. Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275).
Notices Product information Product name: Lexmark E460dn Machine type: 4513 Model(s): 630, 63W, 6EW Product name: Lexmark E460dw Machine type: 4565 dn1, dn2, gd1, gd2, dw1, dw2, gw1, gw2 Edition notice August 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
If you don't have access to the Internet, you can contact Lexmark by mail: Lexmark International, Inc. Bldg 004-2/CSC 740 New Circle Road NW Lexington, KY 40550 USA © 2008 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
ITC Zapf Chancery International Typeface Corporation Joanna The Monotype Corporation plc Marigold Arthur Baker Monaco Apple Computer, Inc. New York Apple Computer, Inc. Oxford Arthur Baker Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners.
Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232–3000 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.
This product satisfies the limits of EN 55022; safety requirements of EN 60950; radio spectrum requirements of ETSI EN 300 328; and the EMC requirements of EN 55024, ETSI EN 301 489-1 and ETSI EN 301 489-17. Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc.
Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky príslušné ustanovenia smernice 1999/5/ES. Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
ENERGY STAR Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers.
Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode. The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity. The Power Saver Mode is automatically engaged after this product is not used for a specified period of time, called the Power Saver Timeout.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.
BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID. IF YOU ARE INSTALLING THIS PRODUCT FOR USE BY OTHER PARTIES, YOU AGREE TO INFORM THE USERS THAT USE OF THE PRODUCT INDICATES ACCEPTANCE OF THESE TERMS. 1 STATEMENT OF SOFTWARE LIMITED WARRANTY.
5 LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this Software License Agreement: a Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark.
11 TAXES. You agree that you are responsible for payment of any taxes including, without limitation, any goods and services and personal property taxes, resulting from this Software License Agreement or your Use of the Software Program. 12 LIMITATION ON ACTIONS. No action, regardless of form, arising out of this Software License Agreement may be brought by either party more than two years after the cause of action has arisen, except as provided under applicable law. 13 APPLICABLE LAW.
Index Numerics 1565 Emulation error, load emulation option 133 200.yy Paper jam 131 201.yy Paper jam 131 202.yy Paper jam 131 231.yy Paper jam 131 233.yy Paper jam 132 234.yy Paper jam 132 235.yy Paper jam 132 24x.yy Paper jam 132 250-sheet drawer installing 26 251.yy Paper jam 133 30.yy Invalid refill, change cartridge 127 31.yy Replace defective or missing cartridge 127 32.
documents, printing from Macintosh 58 from Windows 58 E Embedded Web Server 143 administrator settings 143 checking device status 144 does not open 162 modifying confidential print settings 144 networking settings 143 setting up e-mail alerts 146 Embedded Web Server Administrator's Guide 143 emission notices 166, 167, 168, 169, 170 Enabling Menus 122 envelope seals when printing 150 envelopes loading 45 tips 60 Ethernet networking Macintosh 28 Windows 28 Ethernet port 27 exterior of the printer cleaning 13
Paper Weight 86 parallel 99 PCL Emul 114 PDF 113 PostScript 114 Quality 111 Reports 90, 93 Security Audit Log 103 Set Date/Time 104 Setup 108 SMTP Setup menu 101 Standard Network 92 Substitute Size 85 TCP/IP 94 Universal Setup 89 USB 98 Utilities 112 Wireless 95 XPS 113 Menus are Disabled 123 Miscellaneous menu 102 moving the printer 142 multipurpose feeder loading 45 Must be in Ready state to enter menus 123 N Narrow media enabled 123 NetWare menu 96 Network 123 Network 123 Network menu 92 Network
incorrect margins 156 job prints from wrong tray 149 job prints on wrong paper 149 job takes longer than expected 149 jobs do not print 147 Large jobs do not collate 150 multiple-language PDFs do not print 148 paper curl 156 paper frequently jams 152 tray linking does not work 149 unexpected page breaks occur 150 printer basic model 12 configurations 12 minimum clearances 20 moving 142 selecting a location 20 shipping 142 printer control panel 15 factory defaults, restoring 146 printer message 201.
option not working 150 printer problems, solving basic 147 printer status [PJL RDYMSG] 124 Hex Trace ready 122 not ready 124 Printing 124 printing directory list 64 font sample list 64 from Macintosh 58 from Windows 58 installing printer software 31 menu settings page 36 network setup page 37 print quality test pages 64 printing confidential and other held jobs for Macintosh users 63 for Windows users 63 Programming flash 124 Programming System Code 125 Q Quality menu 111 R Ready 125 recommended print sid
job takes longer than expected 149 jobs do not print 147 Large jobs do not collate 150 multiple-language PDFs do not print 148 paper curl 156 paper frequently jams 152 tray linking does not work 149 unexpected page breaks occur 150 troubleshooting, print quality blank pages 154 characters have jagged edges 154 clipped images 154 ghost images 155 gray background 155 poor transparency quality 160 print is too dark 157 print is too light 158 print quality test pages 153 skewed print 159 solid black streaks 162
