Quick Reference Guide

• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before
printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height does not
exceed the maximum paper fill indicator.
• Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing too tightly against the
paper or envelopes.
• Push the tray in firmly after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all paper sizes and types are set correctly in the printer
control panel menus.
• Store paper per manufacturer recommendations.
Understanding jam numbers and
locations
When a jam occurs, a message indicating the jam location appears on
the printer display. Open doors and covers, and remove trays to access
jam locations. To resolve any paper jam message, you must clear all
jammed papers from the paper path.
Area name Jam numbers What to do
Inside the printer 200–201 Open the front door, and then
remove the jammed paper
from behind the toner
cartridge area.
Open the front door, and then
remove the jammed paper
from under the
photoconductor units.
Open the front door, and then
remove the jammed paper
from under the fuser.
Inside the printer 202–203 Open the front door, and then
remove the jammed paper
from fuser area.
Open the top access cover,
and then remove the jammed
paper.
Inside the printer 230 Open the front door, and then
remove the jammed paper
located between the front
door and Tray 1.
Standard output bin 202–203 Remove all paper from the
standard output bin, and then
remove the jammed paper.
Tray [x] 24x Open each tray, and then
remove any jams.
Multipurpose feeder 250 Remove all paper from the
multipurpose feeder, and
then remove the jammed
paper.
Automatic Document
Feeder (ADF)
29y.xx Open the ADF cover, and then
remove any jammed paper.
Open the duplex cover, and
then remove the jammed
paper.
Scanner cover Open the scanner cover, and
then remove any jammed
paper.
200–201 paper jams
Paper jam in the toner cartridge area
1 Open the printer top access cover.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
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