Quick Reference Guide

Clearing jams
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer automatically flushes
blank pages or pages with partial prints to the standard bin after
a jammed page has been cleared. Check your printed output
stack for discarded pages.
• When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting does not guarantee
that the page will print.
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Area Printer control
panel message
What to do
1 Standard bin Jam, standard
bin [20y.xx]
Remove the jammed
paper.
2 Rear door Jam, rear
door [20y.xx]
Open the rear door, and
then remove the
jammed paper.
Area Printer control
panel message
What to do
3 Tray 1 Jam, pull tray 1.
Push down blue
flap. [23y.xx]
Pull tray 1 completely
out, then push the front
duplex flap down, and
then remove the
jammed paper.
Note: You may need to
open the rear door to
clear some 23y.xx paper
jams.
4 Tray [x] Jam, tray
[x] [24y.xx]
Pull the indicated tray
out, and then remove
the jammed paper.
5 Multipurpose
feeder
Jam, MP
feeder. [250.xx]
Remove all paper from
the multipurpose
feeder, and then remove
the jammed paper.
6 Front door Jam, front
door. [20y.xx]
Open the front door, and
then remove the toner
cartridge, imaging unit,
and jammed paper.
Jam, front door [20y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching it.
1 Press the button on the right side of the printer, and then open the
front door.
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2 Pull the toner cartridge out using the handle.
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