S410 Series User's Guide October 2011 Machine type(s): 4448 Model(s): S410 Series: 401, 40E www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 About your printer.......................................................................................7 Thank you for choosing this printer!.........................................................................................................7 Minimizing your printer's environmental impact......................................................................................
Contents 3 Loading original documents into the ADF...............................................................................................32 Printing......................................................................................................33 Tips for printing.......................................................................................................................................33 Printing basic documents.....................................................................
Contents 4 E-mailing....................................................................................................60 Setting up the printer to e-mail...............................................................................................................60 Sending e-mail.........................................................................................................................................61 Canceling an e‑mail....................................................................
Contents 5 Edition notice........................................................................................................................................162 Power consumption..............................................................................................................................166 Index........................................................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
About your printer 7 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 8 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that requires less ink. Most programs or applications let you adjust the darkness of the colors. • Use high yield cartridges. Inks in high yield cartridges allow you to print more pages.
About your printer 9 What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, The User's Guide is available on the installation software CD.
About your printer 10 What are you looking for? Find it here Telephone support In the US, call us at: 1‑800‑332‑4120 Monday–Friday (8:00 AM–11:00 PM ET), Saturday and Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
About your printer 11 Use the To 3 Paper guides Keep paper straight when feeding. 4 Paper support Load paper. 5 Paper guide adjustment lever Adjust the paper guides. 6 ADF exit tray Hold documents as they exit from the ADF. 7 ADF exit tray extension Catch legal‑size paper as it exits from the ADF. 8 ADF tray Load original documents into the ADF. Notes: • Use the ADF for scanning, copying, or faxing multiple‑page documents.
About your printer 17 12 Use the To USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. 18 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the phone line to send and receive faxes.
Ordering and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Lexmark S410 Series models (except Lexmark S419) Item Return Program cartridge1 Regular cartridge2 Black cartridge 150 Not available High‑yield black cartridge 150XL 150XLA Yellow color cartridge 150 Not available High‑yield yellow color cartridge 150XL 150XLA Cyan color cartridge 150 Not available High‑yield cyan color cartridge 150XL 150XLA Magenta color cartridge 150 Not available High‑yie
Ordering and replacing supplies 14 • For best results, use only genuine Lexmark ink cartridges. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges. Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges.
Ordering and replacing supplies 15 Installing ink cartridges 1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge. If your ink cartridge comes with a twist cap, then remove the cap. 1 2 3 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. 3 1 2 Notes: • Insert the color cartridges first, and then the black cartridge.
Ordering and replacing supplies Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper 16 Paper size • • • • Letter • • • • Letter A4 4 x 6 in. L A4 4 x 6 in. L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper. • For more information, go to www.lexmark.com Recycling Lexmark products To return Lexmark products for recycling: 1 Visit our Web site at www.
Using the printer control panel buttons and menus 17 Using the printer control panel buttons and menus Replacing the language sheet A language sheet is used to label buttons on the printer control panel. Language sheets can be replaced anytime, depending on which language you want to use. Some languages are available only in select printer models. Note: Your printer comes with a preinstalled English language sheet, depending on your country or region.
Using the printer control panel buttons and menus 18 7 Raise the printer control panel until it clicks into place. 8 Close the printer, and then fully extend the paper exit tray. Using the printer control panel 3 2 1 7 Use 1 Power 4 5 6 To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer. 2 Display Note: The display is turned off in Sleep mode.
Using the printer control panel buttons and menus 5 19 Use To Keypad In Copy mode or Photo mode: Enter the number of copies or prints you want to make. In Fax mode: • • • • Enter fax numbers. Operate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. 6 Back • Return to the previous screen. • Exit from one menu level to a higher one. 7 Select • Select menu options. • Save settings.
Using the printer control panel buttons and menus 20 Use To 11 Address Book Access fax numbers from a saved list of numbers. 12 Color Switch to color mode. 13 Black Switch to black‑and‑white mode. 14 Start Start a job, depending on which mode is selected. 15 Cancel 16 Wi‑Fi indicator Check the wireless status of your printer. 17 Eco‑Mode • Cancel a print, copy, scan, or fax job in progress. • Clear current settings or error messages, and return to previous settings.
Using the printer control panel buttons and menus 21 To optimize energy efficiency, reduce the Sleep timeout and Screen Brightness: 1 From the printer control panel, navigate to: > Setup > OK > Device Setup > OK > Sleep > OK 2 Press the up or down arrow button to select or use the keypad to enter the Sleep timeout value, and then press OK .
Using the printer software 22 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2 SP1) Microsoft Windows Server 2008 (SP1) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.
Using the printer software 23 If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Phone Book To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF.
Using the printer software 24 Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two‑sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Using the printer software 25 • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > select your printer folder > Web Links 2 Double‑click the Web link that you want to visit. Use To Customer Support Contact customer support.
Using the printer software 26 Updating the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then click Product Update. 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer and then download the driver.
Using the printer software 27 3 Double‑click Uninstaller. 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents Loading paper and original documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Open the paper feed guard. 3 Place the paper at the center of the paper support. Note: Use the indicators on the paper support when loading smaller‑size paper.
Loading paper and original documents 29 4 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides. 5 Close the paper feed guard. 6 From the printer control panel, select or confirm your paper settings.
Loading paper and original documents Load up to 25 sheets of heavyweight matte paper 30 Make sure that • The printable side of the paper is faceup. • The paper guides rest against the edges of the paper. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards, and glossy paper. 10 envelopes • The printable side of the envelope is faceup and the flap is on the left. • The paper guides rest against the edges of the envelopes.
Loading paper and original documents 31 Load up to Make sure that 25 sheets of photo/glossy paper • The printable or glossy side of the paper is loaded faceup. If you are not sure which side is printable, then see the instructions that came with the paper. • The paper guides rest against the edges of the paper. • You do not touch or scratch the glossy surface of the unprinted paper to prevent smudges or marks that may affect the quality of your prints.
Loading paper and original documents 32 Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document.
Printing 33 Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Do not touch the duplex latch or latches while actively printing. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print.
Printing 34 Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print.
Printing 4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling.
Printing 8 Adjust other settings as needed. 9 Click Print. Printing on specialty media Printing envelopes For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Paper size list > select your envelope size If no size matches the envelope size, then click Manage Custom Sizes and set a custom size.
Printing Printing on labels Notes: • • • • Make sure the top of the label sheet feeds into the printer first. Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. Make sure the paper guide or paper guides rest against the edges of the label sheet. Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. For Windows users 1 With a document open, click File > Print.
Printing Printing on custom‑size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and then click OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing 39 Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported file types” on page 38. 1 Insert a flash drive into the USB port. FL AS H DR IV E Notes: • The flash drive uses the same port that is used for a PictBridge camera cable. • An adapter may be necessary if your flash drive does not fit directly into the port.
Printing 40 Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Notes: • Make sure that the digital camera is set to the correct USB mode.
Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. • Do not remove the page until printing is finished. Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing. For Windows users 1 With a document open, click File > Print.
Printing 42 9 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape 2 2 1 1 • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 10 Click Print.
Printing 43 For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. 4 Click OK or Apply Changes.
Printing 44 Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer. 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click +. 2 If necessary, click the Default or Default Browser tab. 3 Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name.
Printing 45 Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job. For Windows users 1 With a document open, click File > Print.
Printing 46 Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Resume the print job: • If you want to resume a particular print job, then right‑click the document name, and then select Resume or Restart.
Printing 47 For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete. Printing from a mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network.
Copying 48 Copying ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying 49 When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press . Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity. Copying an ID card 1 Load plain A4‑ or letter‑size paper. 2 From the printer control panel, navigate to: > Copy > OK > ID Card Copy 3 Press , and then load the front side of the ID card facedown at the placement corner of the scanner glass. 4 Press .
Copying 50 4 Press the left or right arrow button to set the copy quality. 5 Press . Making a copy lighter or darker 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > OK > Darkness 4 Press the left or right arrow button to adjust the darkness of your prints. • Pressing the left arrow button makes the copy lighter. • Pressing the right arrow button makes the copy darker. 5 Press .
Copying 51 3 From the printer control panel, navigate to: > Copy > OK > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies. If Collate is set to Off, then the separator sheets are added at the end of the print job. 4 Press the left or right arrow button to select a separator sheet setting, and then press . Copying multiple pages on one sheet You can copy multiple pages on one sheet by printing smaller images of each page.
Copying 52 4 Press the left or right arrow button to select the amount of background removal. 5 Press . Making a two-sided (duplex) copy Making a two‑sided (duplex) copy automatically The automatic duplex unit supports A4‑ and letter‑size paper. If you need to make two‑sided copies using other paper sizes, then see the instructions for making a two‑sided copy manually. Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper. 1 Load paper.
Copying 53 6 Select the copy mode: • Press to switch to color mode. • Press to switch to black‑and‑white mode. When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press to print on one side of the paper. 8 Load the next page of the document. • If you are copying a one‑sided document, then load the next page faceup into the ADF or facedown on the scanner glass.
Scanning 54 Scanning ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning 55 Scanning to a network computer 1 Load the original document faceup into the ADF or facedown on the scanner glass. 2 From the printer control panel, navigate to: > Scan > OK > Computer 3 Press the left or right arrow button to manually select the name of the destination computer, and then press OK . Notes: • You may be prompted to enter a PIN if the computer requires it.
Scanning 56 Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan • If you want to scan a single photo, or multiple photos as a single image, then select Single photo. • If you want to scan multiple photos at once and save them as separate images, then select Multiple photos.
Scanning 57 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan > Document Scanning starts and the scan progress dialog appears. 5 When the scan is finished, save the document. The file will be converted into a format that can be edited. 6 Open the document in the appropriate application to edit it. For Macintosh users 1 Load the original document faceup into the ADF or facedown on the scanner glass.
Scanning 58 5 Select Email photo, Email document, or Email PDF. Note: You can select Email document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e‑mail message is created with the scanned document automatically attached. 6 Compose your e‑mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.
Scanning 59 3 From the list of devices, select your printer. Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu. 4 Adjust the scan settings as needed. If applicable, click ? on the preview dialog for more information. 5 Set the application that supports the PDF format as the scan destination, and then start the scan job. 6 Save the document as a PDF.
E-mailing 60 E-mailing Before you can send an e-mail, you must first configure the network connection and e-mail settings of your printer. Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Settings > Set up the printer to e‑mail The E‑mail Setup Wizard opens. 4 Follow the instructions on the computer screen.
E-mailing 61 3 Navigate to: Contacts tab > Individuals tab 4 Click to open the Address Book. Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book and then import it. 5 From the Address Book, click and drag the contacts that you want to add to the Contacts list. For more information, click Help or ? to view the help information for the fax software.
E-mailing 62 • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. • To send an e‑mail, see “Scanning directly to e‑mail using the printer software” on page 57. Canceling an e‑mail To cancel an e‑mail, press .
Faxing 63 Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Faxing 64 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the answering machine to the port.
Faxing 65 To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Faxing 66 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 67 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Faxing 68 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Faxing 69 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. EXT LINE To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the telephone to the port.
Faxing 70 Connecting the printer to a non‑RJ‑11 wall jack EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Faxing 71 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug port of the printer. and connect the device to the EXT LINE Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering port of the printer. This is called serial connection.
Faxing 72 EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 73 Connect the printer to any of the N ports. EXT LINE N F N PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 74 3 Press the arrow buttons to scroll to Fax Number, and then press 4 Enter your fax number or your telephone number, and then press OK OK . . Setting the fax footer From the printer control panel, navigate to: > Setup > OK > Fax Setup > OK > Ringing and Answering > OK > Fax Footer > OK > On > OK Setting the date and time 1 From the printer control panel, navigate to: > Setup > OK > Device Setup > OK 2 Enter the date, and then press OK . 3 Enter the time, and then press OK .
Faxing 75 From here Ringing and Answering You can • Set the printer to receive faxes automatically or manually. Turn Auto Answer to On or Off. • Adjust the ringing volume. • Set the number of rings. This is important if you choose to receive faxes automatically (Auto Answer On). • Set the distinctive ring. If you subscribe to the distinctive ring feature on your telephone line, then set the correct pattern for the printer in this menu. • Enable fax forwarding. • Set a manual answer code.
Faxing 76 Using the Printer Settings in Macintosh 1 From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click Printer Settings. 3 Configure the fax settings using the printer software. To view the help information for the fax software, click Help or ? . Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software.
Faxing 77 Creating a contact list using the fax software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Printer Home > Fax > Edit contact list. The Contacts tab of the Printer Setup Utility opens. 4 Click Select from phonebook. 5 From the Phonebook field, choose a phone book. 6 Select the contact that you want to add, and then click Add to or change list to import the contact.
Faxing 78 Sending faxes ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line.
Faxing 79 Tip: • You can send a broadcast fax to up to 30 recipients. Sending faxes using the computer For Windows users 1 With a document open, click File > Print. 2 Make sure the appropriate printer is selected, and then click Properties, Preferences, Options, or Setup. 3 Click the Fax tab, and then make sure Enable Fax is selected. 4 Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature.
Faxing 80 Receiving faxes automatically 1 Make sure that Auto Answer is on: From the printer control panel, navigate to: > Setup > OK > Fax Setup > OK > Ringing and Answering > OK > Auto Answer > OK > On > OK 2 Set the number of rings before the printer picks up incoming faxes: a Press the arrow buttons to scroll to Pick Up On, and then press OK . b Press the arrow buttons to scroll to the number of rings that you want, and then press OK to save the setting.
Faxing 81 Faxing FAQ If I skipped the fax setup initially, do I need to run the installer again to set up the fax? You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software. 1 Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 63. 2 Configure the fax settings using the fax software. To access the fax software: For Windows users a Click or Start.
Faxing 82 What is my dialing prefix? The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. This can also be a country code or an area code that you need to enter if you are sending faxes outside of town.
Faxing 83 How can I check the dial tone? A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer. Make sure the telephone line and the wall jack are working 1 Plug an analog telephone into the wall jack. 2 Listen for a dial tone through the telephone handset.
Faxing 84 How can I make sure that fax calls go to the printer and voice calls go to the answering machine? To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Faxing 85 4 Enter the time you want to send the fax, and then press 5 Press OK . to start scanning the document and to save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time. How do I send a fax using a phone calling card? 1 Press Dial tone. You should hear the dial tone of the telephone line.
Faxing 86 How do I forward a fax? 1 From the printer control panel, navigate to: > Setup > OK > Fax Setup > OK > Ringing and Answering > OK > Fax Forward > OK 2 Press the arrow buttons to scroll to Forward or Print & Forward, and then press OK 3 Using the keypad, enter the number to which you want to forward the fax, and then press . OK . When you enable this option, all the faxes that you receive are automatically forwarded until you disable it.
Networking 87 Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: WPA2/WPA, WEP, and no security. WPA2/WPA WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
Networking 88 No Security It is not recommended to use no security at all on a home wireless network. Using no security means that anyone within range of your wireless network can use your network resources—including Internet access— if your wireless network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your home, allowing access to your network from the street or from your neighbors’ homes.
Networking 89 Information you will need during advanced wireless setup The Wireless Setup Utility does not detect the wireless network SSID for you during advanced wireless setup. You must know the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless network type: Infrastructure—All devices on a wireless network communicate with each other through an access point (wireless router).
Networking 90 Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.1X ‑ RADIUS • • • • • None WEP‑DynamicKeys WEP‑StaticKeys WPA‑TKIP WPA‑AES Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly.
Networking 91 Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Networking 92 Indicator light Printer status Blinking green • The printer has been configured for an Ethernet network, but it cannot establish a connection with the network. • The printer is out of the range of the access point (wireless router). • The printer is trying to communicate with the access point, but the access point is turned off or is not working properly. • The access point has been turned off, and then turned back on, and the printer is trying to establish a connection with the network.
Networking 93 b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete installation. Assigning a static IP address The printer will be assigned an IP address automatically through DHCP on most wireless networks.
Networking 94 Advanced wireless setup Creating an ad hoc wireless network You can set up an ad hoc network if you: • Do not have an access point or wireless router. • Do not have a wireless network (but do have a wireless network adapter for your computer). • Want to set up a standalone network between the printer and a computer with a wireless network adapter. Notes: • Before you begin, make sure your wireless network adapter is properly attached to your computer and is working.
Networking 95 Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under “Available networks,” indicating that the computer is configured for the ad hoc network. 4 Close the Windows Control Panel and any remaining windows. 5 Insert the installation software CD, and then follow the directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup software.
Networking 96 19 It may take a few minutes for your computer to recognize the new settings. To check the status of your network: a Right‑click the Wireless Network Connections icon. b Select View Available Wireless Networks. • If the network is listed but the computer is not connected, then select the ad hoc network, and then click Connect. • If the network does not appear, wait a moment, and then click Refresh network list.
Networking 97 For Macintosh users 1 From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double‑click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. Configuring the printer wirelessly using WPS (Windows only) With Wi‑Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you.
Networking 98 Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Networking 99 If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer. 2 Wait a moment for Windows to locate the driver and finish setting up the printer. 3 Select the USB printer. See “Selecting the printer” on page 99. Note: You can continue to use the printer through Ethernet or wireless connection.
Networking 100 Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Close all open applications. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen.
Networking 101 3 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection. Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack.
Networking 102 2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b Right‑click the name of your printer. c Click Sharing or Printer Properties. d From the Sharing tab, select Share this printer or Shared as. e Assign a distinctive name, and then click OK.
Networking 103 Configuring security Simple wireless networks require WEP keys or a WPA/WPA2 passphrase, or may not have any security at all. More‑advanced wireless network security can require one or more certificates and an authentication server. If the network requires a certificate and you do not have it, fill out the certificate request form provided within the Wireless Setup Utility and follow your organization's procedures for requesting a certificate for network access.
Networking 104 Configuring 802.1X Authentication The information you must complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates. If your network contains multiple access points with different modes of authentication, then you can select and configure more than one authentication mechanism. 1 From the Configure 802.1X Authentication dialog, type the user name and password for the authentication server.
Networking 105 Where do I find my WEP key or WPA/WPA2 passphrase? • Contact your system support person. – The person who set up your network usually keeps the WEP key or WPA/WPA2 passphrase. – If your wireless network was set up by your Internet Service Provider (ISP), then you might find the information in the documentation they provided. • See the documentation that came with your access point (wireless router).
Networking 106 What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, access points, and routers connected together for communication through cables or through a wireless connection. A network can be wired, wireless, or designed to have both wired and wireless devices. How do I find out what type of security my network is using? • Contact your system support person. The person who set up your network usually keeps your wireless information.
Networking 107 There are many different ways a network can be set up. Four common examples appear below. Note: The printers in the following diagrams represent printers with internal print servers built into them so that they can communicate over a network. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
Networking 108 Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet. Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet.
Networking The USB port on the computer and on the printer are each marked with 109 . Note: Do not connect the USB cable until prompted to do. 1 If the USB port at the back of the printer is covered by a sticker, then make sure to remove it. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen.
Networking 110 In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a wireless print server.
Networking 111 How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The Quality field indicates the relative strength of the wireless signal the printer is receiving.
Networking 112 How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
Networking 113 In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. 2 Write down the SSID. For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and continue to step 2.
Networking 114 How do I find the MAC address? Network devices have a unique hardware identification number to distinguish them from other devices on the network. This is called the MAC (Media Access Control) address. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address of the internal print server is a series of letters and numbers.
Networking 115 What is TCP/IP? Networks are able to function when computers, printers, and other devices are able to send data to each other, either through cables or wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols. A protocol can be thought of as a language that has rules so that participants can effectively communicate with each other.
Networking 116 What is a key index? An access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured on the access point. Select the same key index on your printer as you are using on your access point.
Maintaining the printer 117 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Maintaining the printer 118 Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
Maintaining the printer 119 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts.
Maintaining the printer • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.
Troubleshooting 121 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK . Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
Troubleshooting 124 Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information. If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain, unmarked paper.
Troubleshooting 125 Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
Troubleshooting 126 Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges. 2 Load a plain and unmarked A4‑ or letter‑size paper. The printer will read any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or press • Press OK to retry, depending on your printer model. to clear the message.
Troubleshooting 127 Close Printer The printer is open. Close the printer to clear the message. Fax Memory Full Reduce the resolution or the number of pages of the fax. Touch OK or press OK, depending on your printer model, to clear the message. Note: This deletes the fax job from the printer memory. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: • • • • Press to cancel the current job.
Troubleshooting 128 Ink Cartridge Unsupported Try one or more of the following: • • • • Replace the unrecognized ink cartridge with one that is supported by your printer. Use only genuine Lexmark ink cartridges. Press OK or to clear the message. See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Ink Low You may need to replace the specified ink cartridge soon.
Troubleshooting 129 Printer Memory Full Try one or more of the following: • Depending on your printer model, touch OK or press OK to clear the message, and then try printing again. • From the computer, adjust the printer settings to reduce the quality of the print job, and then try printing again. Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press OK to clear the message.
Troubleshooting 130 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 1 2 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead.
Troubleshooting 131 2 Insert the printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 3 Close the printer. • Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information.
Troubleshooting 132 4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information.
Troubleshooting 133 Scanned Document Too Long The scan job exceeds the maximum number of pages. Press to clear the message and cancel the current scan job. Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. For more information, contact customer support. • Press OK to clear the message.
Troubleshooting 134 • “Paper jam in the duplex unit” on page 137 • “Paper jam in the ADF (select models only)” on page 138 • “Paper or specialty media misfeeds” on page 140 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. 1 2 3 Notes: • Squeeze the snap to lift the jam clearance cover.
Troubleshooting 135 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Reattach the jam clearance cover until it clicks into place. 1 5 Close the printer. 6 Touch OK or press OK , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press OK , depending on your printer model.
Troubleshooting Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Remove the paper support. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 137 3 Reattach the paper support until it clicks into place. 4 Touch OK or press OK , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latch, and then remove the duplex unit. 2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.
Troubleshooting 138 3 Reinsert the duplex unit until it clicks into place to clear the message. 4 If necessary, touch OK or press OK , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the ADF 1 Press the ADF button, and then open the ADF cover.
Troubleshooting 139 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed. 3 Close the ADF cover. 4 Touch OK or press OK , depending on your printer model.
Troubleshooting 140 Check under the ADF tray 1 Remove the ADF tray. 1 2 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press OK , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Troubleshooting 141 CHECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.) • Check the loading instructions for your paper or specialty media.
Troubleshooting 3 From the Paper Size pop‑up menu, choose a paper size that has “(Borderless)” in its name. For example, if you loaded a 4 x 6 photo paper, then choose US 4 x 6 in (Borderless). 4 Click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your printer. 7 From the print options pop‑up menu, choose Quality & Media. 8 From the Paper Type pop‑up menu, choose a paper type. 9 From the Print Quality pop‑up menu, choose Best or Photo. 10 Click Print.
Troubleshooting 143 ADD MEMORY TO THE COMPUTER Consider upgrading the RAM. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable.
Troubleshooting 144 Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Troubleshooting 145 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Troubleshooting 146 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port. If you do not hear a dial tone, then contact your line provider.
Troubleshooting 147 ENABLE ERROR CORRECTION Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may be rejected by the receiving fax machine. 1 From the printer control panel, navigate to: > Setup > OK > Fax Setup > OK > Dialing and Sending > OK > Error Correction > OK 2 Check to see if error correction is set to On.
Troubleshooting 148 If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the following are set: • Auto Answer is Off (if you have only one number on the telephone line). • The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service). MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device.
Troubleshooting 149 MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings. Fax error messages on the printer control panel Error Message: What it indicates: Remote Fax Error The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors.
Troubleshooting 150 Error Message: What it indicates: Possible solutions: Digital line detected The printer is connected to a digital line. The printer is an analog device and must be connected to an analog line. To connect the printer to a digital line, you must use a digital line converter or a filter. For more information, see the ”Setting up the printer to fax” section. Failed to Connect The printer cannot detect a dial tone. See the “Fax troubleshooting checklist.
Troubleshooting 151 Network troubleshooting • • • • “Wireless troubleshooting checklist” on page 153 “The Continue button is unavailable” on page 151 “Cannot print and there is a firewall on the computer” on page 152 “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 153 The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and available: CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE
Troubleshooting 152 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer. RUN THE INSTALLER AGAIN 1 Close the installer.
Troubleshooting 153 Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling.
Troubleshooting 154 Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for the printer and computer to reestablish the connection.
Troubleshooting 155 MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT The range of your wireless network depends on many factors, including the abilities of your access point and network adapters.
Troubleshooting 156 d In the Wireless settings section, look for the SSID. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. b In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
Troubleshooting 157 MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later. Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on.
Troubleshooting 158 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Setup > OK > Network Setup > TCP/IP > OK > IP Address > OK OK > Wireless 802.11 b/g/n > OK > Network Connection Setup > OK > If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.
Troubleshooting 1 Click 159 , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. 4 Right‑click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply > OK, and then try to print again.
Troubleshooting 160 ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem.
Troubleshooting 161 CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer. See the documentation that came with your wireless router if you are not sure how to reach the manufacturer Web site.
Notices 162 Notices Product information Product name: Lexmark S410 Series Machine type: 4448 Model(s): S410 Series: 401, 40E Edition notice October 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 163 UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S.
Notices 164 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Notices 165 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 166 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Notices 167 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Notices 168 provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See your setup documentation for more information. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
Notices 169 Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.
Notices 170 South Africa telecommunications notice This modem must be used in conjunction with an approved surge protection device when connected to the PSTN. Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Notices 171 Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Notices 172 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Notices 173 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 174 Statement of Limited Warranty Lexmark S410 Series Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 175 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Index 176 Index 2‑sided, fax setting 74 802.
Index configuring Wi‑Fi Protected Setup PBC, Push Button Configuration method 97 PIN, Personal Identification Number method 97 confirmation page, fax 85 connection configurations 113 conserving energy 20 conserving energy, ink, and paper 7 conserving paper 20 contact list setting up 76, 77 contact list, e‑mail creating 60 setting up 60 Continue button unavailable 151 copier or scanner does not respond 143 copies making 48 copy and scan troubleshooting cannot scan to computer over a network 145 copier or sc
Index No Caller ID 150 Phone Line Busy 150 Phone Line Error 150 Phone Line is connected to the incorrect jack on the back of the machine 149 Phone Line Not Connected 150 Remote Fax Error 149 Unrecoverable Fax Error 149 Unsupported Compression 149 Unsupported Resolution 149 fax footer setting 74 fax forwarding 86 fax header setting 74 fax header and footer setting 73 Fax Memory Full 127 fax number 81 fax quality setting 84 fax resolution setting 84 fax sending speed setting 74 fax settings configuring 74, 7
Index paper jam in the paper support 136 paper jam in the printer 134 paper or specialty media 140 junk faxes blocking 86 K key index 116 L labels 30 printing 37 language changing 121 language sheet replacing 17 LEAP 103, 104 LexPrint 47 line filter 66 LINE port 12 LiveBox 92 Load [Size] Paper 128 Load [Type] [Size] Paper 128 loading documents into the Automatic Document Feeder (ADF) 32 documents on scanner glass 32 envelopes 36 loading paper 28 locating SSID 105 WEP key 105 WPA passphrase 105 M MAC add
Index print media greeting cards 30 labels 30 print order changing 34 print queue creating 43 finding 43 print speed is slow 142 print troubleshooting cannot delete documents from print queue 125 computer slows down when printing 143 poor quality at the edges of page 141 slow print speed 142 streaks or lines on printed image 142 printer moving 119 sharing 101 sharing in Windows 101 printer control panel 11 display 18 layout 18 restoring to its shipping position 119 using 18 Wi‑Fi indicator 20 printer does
Index scanner glass 11 cleaning 119 scanner unit 12 scanner unit does not close 144 scanning creating a PDF from scan 58 documents for editing 56 documents for e‑mailing 57 in black and white 59 photos for editing 56 tips 54 to a flash drive 55 to a local computer 54 to a memory card 55 to a network 55 to a network computer 55 using the printer control panel 55 using the touch screen 54 scanning takes too long or freezes the computer 145 scheduled fax sending 84 security configuring 103 wireless network 87
Index paper jam in the duplex unit 137 paper jam in the exit tray 135 paper jam in the paper support 136 paper jam in the printer 134 paper or specialty media 140 troubleshooting, print cannot delete documents from print queue 125 computer slows down when printing 143 poor quality at the edges of page 141 slow print speed 142 streaks or lines on printed image 142 troubleshooting, setup cannot print through USB 125 incorrect language appears on display 121 page does not print 122 printer does not respond 12
Index printer and computer on different networks 112 printer works intermittently on wireless network 159 Wi‑Fi Protected Setup 97 configuring manually 97 using 104 Wi‑Fi Protected Setup logo identifying 104 WPA 87, 103 WPA passphrase locating 105 WPA2 87 WPS 97 183
